FMS - GAIL

equipment. Any discrepancy noticed in configurations shall be brought to
the notice of the both BIS dept. and User departments of respective sites
by the contractor and shall be highlighted in the PM record. PM activity
shall also inclue systems health monitoring, Proper shut-down of PCs,
Virus / Worm scanning & removal to be carried out in addition to
attending the specific complaints.
(e) Schedule of quarterly PM activity is to be prepared by the contractor and
agreed by EIC of respective sites. Failure of PM on any System shall be
recorded and submitted to respective EIC.
2.1.6 BREAKDOWN MAINTENANCE
(a) The Contractor will carry out breakdown maintenance by visiting the
installation, whenever there is a requirement. These visits for breakdown
maintenance will be independent of the visits for Preventive
Maintenance. However, when breakdown maintenance becomes
necessary, there may not be any separate visit required for scheduled
preventive maintenance, provided Preventive maintenance is also carried
out by the Contractor’s service engineer during the visit.
(b) After carrying out preventive & corrective Maintenance, the Contractor
service engineer will meet / communicate to concerned user of the
System / Sub-system about the visit and will fill up the service call report
being maintained for such purpose and get it signed by the user, after
demonstrating its operatioinal working condition.
2.1.7 ONE TIME MAINTENANCE CHARGES
(a) The Contractor shall inspect all the Hardware & submit detailed Hardware
status, Configuration & inspection report of all Systems / Peripherals.
Inspection report so generated at various sites shall be signed both by
the Contractor & respective site IT / Engineer-In-charge’s (EIC) before
start of the contract. All the non-operational Systems will be identified by
the contractor and report shall be submitted to respective EIC’s.
(b) In case no such report is made available by the Contractor at the
respective sites IT Incharge’s with in a period of 30 days from the issue
of FOI it will be presumed that all the Hardware / Software at the
respective sites are working fine and shall deemed to be covered under
the scope of the Contract from the date of signing the contract at
respective sites. GAIL will refuse to honor any further claims what-soever
made by the Contractor beyond this period in this regard.
(c) In case of non operational Hardware, identified during the joint
inspection at respective sites, Contractor shall quote one time lump-sum
maintenance charges as “One Time Maintenance Charges” (OTMC) for
making the identified faulty Hardware functional. Contractor shall provide
a list of spare parts along with their part nos., required for making
system operational along with the actual repair / replacement costs of
parts for each of such identified hardware.
(d) One time Maintenance charges will also be applicable during the
execution of the contract in case of damage of IT Assets at any site due
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