FMS - GAIL

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equipment. Any discrepancy noticed in configurations shall be brought to the notice of the both BIS dept. and User departments of respective sites by the contractor and shall be highlighted in the PM record. PM activity shall also inclue systems health monitoring, Proper shut-down of PCs, Virus / Worm scanning & removal to be carried out in addition to attending the specific complaints. (e) Schedule of quarterly PM activity is to be prepared by the contractor and agreed by EIC of respective sites. Failure of PM on any System shall be recorded and submitted to respective EIC. 2.1.6 BREAKDOWN MAINTENANCE (a) The Contractor will carry out breakdown maintenance by visiting the installation, whenever there is a requirement. These visits for breakdown maintenance will be independent of the visits for Preventive Maintenance. However, when breakdown maintenance becomes necessary, there may not be any separate visit required for scheduled preventive maintenance, provided Preventive maintenance is also carried out by the Contractor’s service engineer during the visit. (b) After carrying out preventive & corrective Maintenance, the Contractor service engineer will meet / communicate to concerned user of the System / Sub-system about the visit and will fill up the service call report being maintained for such purpose and get it signed by the user, after demonstrating its operatioinal working condition. 2.1.7 ONE TIME MAINTENANCE CHARGES (a) The Contractor shall inspect all the Hardware & submit detailed Hardware status, Configuration & inspection report of all Systems / Peripherals. Inspection report so generated at various sites shall be signed both by the Contractor & respective site IT / Engineer-In-charge’s (EIC) before start of the contract. All the non-operational Systems will be identified by the contractor and report shall be submitted to respective EIC’s. (b) In case no such report is made available by the Contractor at the respective sites IT Incharge’s with in a period of 30 days from the issue of FOI it will be presumed that all the Hardware / Software at the respective sites are working fine and shall deemed to be covered under the scope of the Contract from the date of signing the contract at respective sites. GAIL will refuse to honor any further claims what-soever made by the Contractor beyond this period in this regard. (c) In case of non operational Hardware, identified during the joint inspection at respective sites, Contractor shall quote one time lump-sum maintenance charges as “One Time Maintenance Charges” (OTMC) for making the identified faulty Hardware functional. Contractor shall provide a list of spare parts along with their part nos., required for making system operational along with the actual repair / replacement costs of parts for each of such identified hardware. (d) One time Maintenance charges will also be applicable during the execution of the contract in case of damage of IT Assets at any site due 150
to Riots, Earthquake, Fire, Flood, lightening or other natural physical disaster. (e) In case GAIL decides to carry out all such one time repair through the Contractor at any / all locations, the agreed maintenance / repair charges under OTMC will be paid along with next Quarterly bill. Such charges shall be paid subject to the completion of the repairs by the Contractor and due certification by EIC of respective sites. The decision of GAIL in this regard shall be final and binding on the Contractor. (f) Subsequent to satisfactory repair and acceptance by GAIL, the repaired unit shall be covered for FMS & MSS as per unit rates agreed under the contract. 2.2. FACILITY MANAGEMENT SERVICES (FMS) Facility Management Services for Desktop, laptop, handheld devices like imate, Networking & Servers Infrastructure shall include total Desktop / Laptop Management Services, Network Management Services, Server & RDBMS Management Services, Data Backup & Restore Management Services, Communicatiuon Link management Services, Support for IT enabled Services such as e-mail, Intranet, Internet, Fax etc., Virus protection services, Internet access gateway management, including Firewalls, Proxy servers / Services, Vendor Management Services, Asset Management Services, Web casting services and Help Desk Services. The details of each of the services are given in the following Para. The FMS services pertaining to Servers and Networking infrastructure shall be provided at Data center, Noida, without any additional cost implication to GAIL, till the time of expiry of warranty of those systems from respective system suppliers. All the Resident Support Engineers, deployed at various locations, shall also provide FMS support to all the installed PCs & Peripherals of that location, without any additional cost implication to GAIL, till the time of expiry of warranty of those systems. Following Facility Management Services (FMS) shall be provided by the Contractor at all locations under the scope of the Contract:- 2.2.1. DESKTOP, LAPTOP & PERIPHERALS MANAGEMENT SERVICES Enterprise-wide Facility Management Services shall be provided by the Contractor for all the Installed PCs / Peripherals at respective sites, including the following as mentioned below alongwith all other actions, which are necessary for optimum utilization of the PCs. Contractor should note that some of the Desktop / Laptop PCs & Peripherals systems are currently under Comprehensive Warranty support upto different point of time with respective Vendors of the Systems. During the Warranty period, only FMS services, as indicated below, shall be covered under the scope of the Contractor. However, after expiry of Warranty period, these Computer systems & other associated Peripherals 151
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GAIL (India) Limited 16, Bhikaji Ca
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:2: Pre-bid meeting will be held on
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SECTION 1 * CUT- OUT SLIPS 5
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CUT-OUT SLIP DO NOT OPEN-THIS IS A
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CUT-OUT SLIP PART - III (BID SECURI
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Table of Contents A. General 1. Sco
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4. Bids from Joint Venture / Consor
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idders, at the address, fax numbers
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13.8 Discount, if any, must be indi
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19. Zero Deviation 19.1 Bidders to
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23. Deadline for Submission of Bids
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31. Conversion to Single Currency f
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c) will declare a firm ineligible a
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To GAIL (India) Limited, 1-1 Bidder
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GAIL (India) Limited, F-3 LIST OF E
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Tender No.: Bidder’s Name: F-3B F
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INSTRUCTIONS FOR FURNISHING BID-GUA
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F-5 LETTER OF AUTHORITY PROFORMA FO
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GAIL India Limited, F-7 CERTIFICATE
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Full Postal Address and phone nos o
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7. We have power to issue this guar
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SECTION III. GENERAL CONDITIONS OF
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21.1 Priority of Contract Documents
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v) Schedule of Rates to cover taxes
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General Conditions of Contract Sect
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written, typed or printed character
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the applicable regulations and pass
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Section-III. General Instructions t
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5. Transfer of Tender Documents: th
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10.3 Monthly/Weekly construction pr
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investigated and considered while s
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24 Contract Performance Security: A
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27 Price reduction schedule: the CO
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30 Contractor remains liable to pay
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33 Members of the employer not indi
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Sub- contract is submitted to the E
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esponsibility with the mechanical,
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protection that CONTRACTOR is requi
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Schedules, Notices, Correspondence,
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60 Alterations in specifications, d
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61 Drawings to be supplied by the e
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64 Responsibility for level and ali
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68 Material procured with assistanc
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esponsible agent duly accredited in
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80 (Defects liability period) twelv
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82 Guarantee/transfer of guarantee:
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may not fully and precisely furnish
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SPECIFICATIONS / CONTRACT DOCUMENT.
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evenue stamp payment shall be made
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Page 103 and 104: 102 Damage to Property or to any Pe
Page 105 and 106: apprentices act, 1961: Apprentices
Page 107 and 108: 108 Jurisdiction: "In the event of
Page 109 and 110: above. iv) Every opening in the flo
Page 111 and 112: treatment of all injuries likely to
Page 113 and 114: arrangements and provides necessary
Page 115 and 116: Place: Dated: i) This Indemnity/Und
Page 117 and 118: 2. In consideration of the due prov
Page 119 and 120: SECTION IV. SPECIAL CONDITIONS OF C
Page 121 and 122: SECTION IV SPECIAL CONDITIONS OF CO
Page 123 and 124: 1.2 DURATION OF CONTRACT The FMS /
Page 125 and 126: 1.5 BIDDER’s RESPONSIBILITIES 1.5
Page 127 and 128: other party, whether written or ora
Page 129 and 130: 1.7 SERVICE LEVEL REQUIREMENTS (SLR
Page 131 and 132: Less Critical Devices at offices lo
Page 133 and 134: (a) For Delhi Corporate Office, Noi
Page 135 and 136: (c) Rest of other sites offices of
Page 137 and 138: (b) For Rest of other GAIL location
Page 139 and 140: 1.12 OPERATION OF THE CONTRACT The
Page 141 and 142: SECTION V. TECHNICAL SPECIFICATIONS
Page 143 and 144: Annexure-AB : Details of remote loc
Page 145 and 146: GAIL mail messaging system comprise
Page 147 and 148: Supply, Installation & lying of UTP
Page 149: (j) Few Systems / Peripherals, cove
Page 153 and 154: 2.2.2. NETWORK & COMMUNICATION LINK
Page 155 and 156: c) Separate password list for all s
Page 157 and 158: 2.2.4 DATA BACKUP AND RESTORE MANAG
Page 159 and 160: (a) Configuration / Re-configuratio
Page 161 and 162: can also use different mechanism fo
Page 163 and 164: The contractor shall provide ink ca
Page 165 and 166: upcoming locations on need basis. I
Page 167 and 168: Contractor shall conduct a detailed
Page 169 and 170: seven calendar days to replace the
Page 171 and 172: 2.9 ASSISTANCE FOR SYSTEMS UPGRADAT
Page 173 and 174: LOCATION WISE DETAILS OF PC's AND P
Page 179 and 180: S No. 1 2 NAME & BRIEF DESCRIPTION
Page 181 and 182: S No. 1 2 NAME & BRIEF DESCRIPTION
Page 183 and 184: S No. 1 2 3 4 5 6 7 8 9 10 11 12 13
Page 185 and 186: LIST OF NOIDA DATACENTER SERVERS FO
Page 187 and 188: LIST OF NOIDA DATACENTER SERVERS FO
Page 189 and 190: ANNEXURE - E LIST OF LOCATIONS, NAM
Page 191 and 192: ANNEXURE - E LIST OF LOCATIONS, NAM
Page 193 and 194: DETAILS OF OFC SEGMENTS OF PATA PLA
Page 195 and 196: S.No. Clause no. of Tender Brief de
Page 197 and 198: 8 9 10 11 DSE for Network Managemen
Page 199 and 200: Sr No GAIL office Location LIST OF
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LIST OF BIDDERS NEAREST ESTABLISHME
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Samakhyali Samakhyali Agra Agra Jam
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Jaipur NOIDA ISDN BRI: 2B+D - 3 no
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GAIL Data centre at Noida will have
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TABLE-A S. No. H/w type / Make H/w
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18 HP LaserJet (A4 Mono) 2200-2200
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38 Wipro DMP HQ-2400+ 18 16/02/2007
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58 Samsung CD-Writer 8X\LG RW-32-40
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78 HP SCANJET XPA HP SCANJET XPA 1
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S.No Make Model No. IT Asset Descri
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18 SUN 19 SUN 20 SUN 21 HP SUN ULTR
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Sr. No. IT Asset Description Total
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28 RADWARE SWITCH 6 16/02/2007 12 2
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56 57 58 59 UPS 2 KVA, APC Battery
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78 SUN STORAGE 4 16/02/2007 12 79 S
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9 RSE-GAIL BELAPUR 10 11 12 13 RSE-
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TABLE-F SOR FOR ATTENDENT AT VARIOU
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Sr. No. Item Name LOCATION No. of D
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PRINTER HEAD PRINTER HEAD PRINTER H
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PATCH CORD 6 MM PATCH CORDS Fibre p
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TABLE NAME SUMMARY & TOTAL OF ALL S
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FMS - GAIL

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