FMS - GAIL

1.5 BIDDER’s RESPONSIBILITIES
1.5.1 The bidder should be a total solution provider and shall cover the
total scope of the Contract. The bidder shall ensure availability of all
technical expertise, manpower resources, availability of spare parts,
logistics support etc. and all the expenses incurred for the same will be
borne by the Bidder.
1.5.2 Contractor shall undertake to perform the services with the highest
standards of professional and ethical competence and integrity. For the
purpose of regulating the services under this agreement, the classification
of severity levels of the hardware/network problems have been categorized
in the document.
1.5.3 The successful bidder would provide all the service through the
manpower deployed from their own company. However, technical support
for any specialized work (like cabling work, L3-L4 level support from
respective OEMs or their authorized channel partners) can be agreed with
prior permission from GAIL. Further, this exception shall be applied to the
very specialized work as mentioned above and for all other requirements
like deployment and day-to-day operations, the manpower shall be used
from the Contractor regular personnel only. The Contractor will be solely
responsible to ensure compliance of all obligations under the contract.
1.5.4 The bidder should confirm unconditional acceptance of full
responsibility of executing the “Scope of Work” of the Tender. This
confirmation should be submitted by the bidder alongwith technocommercial
bid.
1.5.5 Bidder must identify Project Manager for entire project execution,
management and regular liaison / discussions with GAIL on regular basis.
1.5.6 To have the technical skills verified and build confidence on the
manpower being placed at sites, GAIL at their descrition can have interview
arranged for the manpower (locally) that Contractor shall be positioning in
GAIL and accordingly, GAIL can choose those who gets qualified.
1.5.7 GAIL, at its sole discretion, if determine that the services are not
being performed satisfactorily or that any security rules, standards,
guidelines, policies, or procedures are not being followed, GAIL shall inform
Contractor of the same. After being informed, Contractor shall take within
the mutually agreed time period such steps as necessary and appropriate
to remedy the situation, including, but not limited to, replacing individuals
who have been assigned for rendering the services.
1.5.8 Neither Contractor nor any employee of the Contractor or any
individual assigned by Contractor shall deem to be an employee of GAIL for
any purpose whatsoever. In conformance with and without limitation on
any application of the foregoing statement, Contractor shall be solely
responsible for payment of compensation and any other costs attendant to
employment of Contractor, employees, including any amounts that may be
due as prevailing wage under applicable law to Contractor employees
assigned to perform services. Contractor will furnish GAIL with a written
declaration that payments of all statuary obligations have been/ will be
made. Such a declaration shall accompany the payment requests made by
Contractor.
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