FMS - GAIL

2. SCOPE OF WORK
The enterprise-wide rate contract shall cover the various equipment for
comprehensive Maintenance Support Services (MSS) & Facility Management
Services (FMS) for installed / upcoming PCs, Printers, UPS & other
associated Peripherals and installed / upcoming Servers, Networking
devices & other Network accessories / peripherals during the Contract
period.
Location-wise details of installed PCs & associated Peripherals across GAIL
are given at Annexure-‘A’ & ‘AB’. Details of installed Servers at Noida
Data Center are given at Annexure-C. Details of other installed Servers
(excluding Noida Data center), Networking Devices and Network
Peripherals of all other locations (including Noida Data center) have been
mentioned at Annexure – B.
COMPRENHENSIVE MAINTENANCE SUPPORT SERVICES (MSS)
This involves comprehensive maintenance and repair of all IT Hardware
covered under the contract, including replacement of parts, modules, submodules,
assemblies, sub-assemblies, spares etc to make the system
operational. This will include all kind of breakdown maintenance and
preventive maintenance. The breakdown could be for any reason,
whatsoever. The details of the maintenance services in respect of Network
devices, Servers and Desktops are given in the following paras.
FACILITY MANAGEMENT SERVICES (FMS)
The services under FMS comprise of Network & Link Management Services,
Server Management Services, Back-up Services, Fault Management
Services, Desktop Management Services, support for e-mail services,
Internet access gateway management, including firewalls, IDS, web
contents / URL filtering, proxy Servers / Services, Vendor management
services, Help Desk services and other related services. The details of each
of the services are given in following paras.
2.1 COMPREHENSIVE MAINTENANCE SUPPORT SERVICES (MSS)
2.1.1 IT SETUP IN GAIL
GAIL (India) Limited has presence across India at approximately 90
locations with approx. 3500 employees. 68 locations, having internal LAN,
are connected through GAIL WAN and the others are accessing GAIL IT
resources through VPN / Internet. These 68 locations are connected using
approx. 105 Cisco Routers with connectivity over OFC, Microwave, Sattelite.
GAIL IT setup includes, Microsoft Windows 2000 based Active Directory
(AD) consisting of different Organization Units (OU) and Sub-OUs catering
to approx. 3600 users, 3000 computers spread across approximately 90
locations. There are 23 Domain Controller Servers (DC) for user
authentication in major locations. Desktop computers dynamically pick the
IP address from DHCP servers which are hosted on DC along with the
internal Domain Name Server (DNS).
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