FMS - GAIL

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2 Sr.No. Category of Resource Services required from the resource 1 3 4 5 6 7 Operational Manager, Noida Datacenter DSE for Active Directory and Exchange mailing solution, Noida Datacenter DSE For Window Servers Management & Administration DSE for Server Management with Backup and Restore services, Noida Datacenter DSE for Network Management, Noida Datacenter DSE for managing EMS solution & Security management at Noida Datacenter DSE for e-Mail Administration, Servers Management & administration at CO Delhi TECHNICAL RESOURCE REQUIREMENT FOR PROVIDING FMS SUPPORT AT VARIOUS GAIL LOCATIONS The managerial resource will be the overall project execution incharge & responsible for overall enterprise wide supervision, coordination, management & monitoring of work order. He will ensure that all deliverables are in accordance with specifications stated in the contract agreement and completed on schedule. He will be responsible for the enterprise wide quality of works produced by his team members. He will report to GAIL on the progress of the assignment. He will be required to participate in all technical discussion and review meeting with GAIL and coordinate all activities assigned by GAIL The Technical resource shall possess strong skills in Active Directory, DHCP IP addressing, DNS servers, Exchange 2000 & Exchange 2003 setup. Noida Exchange 2000 server is on Active-Passive cluster setup. Management and Administration of other Windows Server The technical resource shall possess strong skills in Window Servers management & Administration The technical resource will be responsible for administration & management of RISC based Servers. Shouls have sufficent experience in handling Servers, RAID, HDDs, Storage, SAN, Cluster, Load balancers etc. The technical resource will be responsible for administration of local area network, management and configuration of hardware and software related to LAN & WAN administration, maintaining LAN & WAN diagrams and monitoring of LAN & WAN utilization, monitoring utilization of ISDN PRI and BRI lines and leased lines. The Technical resource will be responsible for maintaining Enterprise management solution from M/s Computer Asscoiates, which is implemented for IT Infrastructure management including report generation/ creation, troubleshooting & modification in configuration on need basis. The technical resource will also be responsible for managing IT security systems. The Technical resource shall possess strong skills in Active Directory, DHCP IP addressing, DNS servers, Exchange 2000 & Exchange 2003 setup. Management & Administration of other Windows Servers No. of Resource required 1 1 2 1 2 1 1 Qualification/Certification/Experience Annexure-'K' MCA / B.E. / B.Tech In Computer Science / Computer Engineering / Information Technology / E&T from Govt. recognized Institute. Experience: 5 years out of which at least 2 years shall be as a FM Team Leader. MCA / B.E. / B.Tech In Computer Science / Computer Engineering / Information Technology / E&T from Govt. recognized Institute with MCSE certified and minimum Three years in-line job experience. MCA / B.E. / B.Tech In Computer Science / Computer Engineering / Information Technology / E&T from Govt. recognized Institute with MCSE certified and minimum Three years in-line job experience. MCA / B.E. / B.Tech In Computer Science / Computer Engineering / Information Technology / E&T from Govt. recognized Institute with minimum Two years in-line job experience in handling RAID, storage, SAN, clusters, Load balancers, Quantum tape library. Experience in maintaining the SUN servers with Oracle 9i shall be an asset. MCA / B.E. / B.Tech In Computer Science / Computer Engineering / Information Technology / E&T from Govt. recognized Institute with CCNA / CCNP certification. Knowledge of operation of network management software along with strong skills in managing Enterasys, Cabletron, Cisco switches and CISCO routers. Minimum Two years of experience as an administrator with strong skills in Networking (switching and routing) and working knowledge of leased line, ISDN etc.. MCA / B.E. / B.Tech In Computer Science / Computer Engineering / Information Technology / E&T from Govt. recognized Institute. Also must have CA Unicenter/TNG Certification. Also have strong skill in handling security products such as Checkpoint & Firewall, Proxy, IDS, IPS, Viruswall etc.with Minimum 2 years inline experience. MCA / B.E. / B.Tech In Computer Science / Computer Engineering / Information Technology / E&T from Govt. recognized Institute with MCSE certified and minimum Three years in-line job experience.
8 9 10 11 DSE for Network Management at Corporate office Delhi Help desk Supervisor for Delhi & Noida Desktop Management & Hardware Maintenance Unskilled person / Attendant The technical resource will be responsible for administration of local area network, management and configuration of hardware and software related to LAN & WAN administration, maintaining LAN & WAN diagrams and monitoring of LAN & WAN utilization, monitoring utilization of ISDN PRI and BRI lines and leased lines. Expertise in operation of the Video Conferencing system shall be preferred. This resource would be responsible for Helpdesk services such as logging complaints of the users, assigning severity to each call, allocating the call to the concerned technical resource and tracking each call to its resolution. Analyze call statistics and ensuring that all calls are attended satisfactorily and within the time limit specify in the service level agreement. The Helpdesk coordinator would also be responsible for vendor management and tracking of hardware/software maintenance contracts with various vendors. The technical resource will be responsible for hardware support to all desktop of respective location as per scope of work For shifting of Hardware, cable checking & other misc. jobs. 1 2 35 (for various sites) 5 (for major sites) MCA / B.E. / B.Tech In Computer Science / Computer Engineering / Information Technology / E&T from Govt. recognized Institute with CCNA / CCNP certification. Knowledge operation of network management software along with strong skills in managing Enterasys, Cabletron, Cisco switches and CISCO routers. Minimum Two years in line experience as an administrator with strong skills in Networking (switching and routing) and working knowledge of leased line, ISDN etc.. Graduate with diploma in Computer applications from reputed institute, having good knowledge of MS Office package and should have excellent communication skills. The resource should have minimum two years of experience as helpdesk coordinator and should have working knowledge of CA based Helpdesk system. Degree / Diploma (three years) / BCA in Electronics / Computer Engineering/ E&T / IT from Govt. recognized institutes, having minimum two years in line experience. 8th pass with working knowledge of Computer Hardware
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GAIL (India) Limited 16, Bhikaji Ca
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:2: Pre-bid meeting will be held on
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SECTION 1 * CUT- OUT SLIPS 5
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CUT-OUT SLIP DO NOT OPEN-THIS IS A
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CUT-OUT SLIP PART - III (BID SECURI
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Table of Contents A. General 1. Sco
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4. Bids from Joint Venture / Consor
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idders, at the address, fax numbers
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13.8 Discount, if any, must be indi
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19. Zero Deviation 19.1 Bidders to
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23. Deadline for Submission of Bids
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31. Conversion to Single Currency f
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c) will declare a firm ineligible a
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To GAIL (India) Limited, 1-1 Bidder
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GAIL (India) Limited, F-3 LIST OF E
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Tender No.: Bidder’s Name: F-3B F
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INSTRUCTIONS FOR FURNISHING BID-GUA
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F-5 LETTER OF AUTHORITY PROFORMA FO
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GAIL India Limited, F-7 CERTIFICATE
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Full Postal Address and phone nos o
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7. We have power to issue this guar
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SECTION III. GENERAL CONDITIONS OF
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21.1 Priority of Contract Documents
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v) Schedule of Rates to cover taxes
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General Conditions of Contract Sect
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written, typed or printed character
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the applicable regulations and pass
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Section-III. General Instructions t
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5. Transfer of Tender Documents: th
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10.3 Monthly/Weekly construction pr
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investigated and considered while s
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24 Contract Performance Security: A
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27 Price reduction schedule: the CO
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30 Contractor remains liable to pay
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33 Members of the employer not indi
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Sub- contract is submitted to the E
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esponsibility with the mechanical,
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protection that CONTRACTOR is requi
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Schedules, Notices, Correspondence,
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60 Alterations in specifications, d
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61 Drawings to be supplied by the e
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64 Responsibility for level and ali
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68 Material procured with assistanc
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esponsible agent duly accredited in
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80 (Defects liability period) twelv
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82 Guarantee/transfer of guarantee:
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may not fully and precisely furnish
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SPECIFICATIONS / CONTRACT DOCUMENT.
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evenue stamp payment shall be made
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taxes for unemployment compensation
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agreement of the SUB- CONTRACTOR to
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102 Damage to Property or to any Pe
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apprentices act, 1961: Apprentices
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108 Jurisdiction: "In the event of
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above. iv) Every opening in the flo
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treatment of all injuries likely to
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arrangements and provides necessary
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Place: Dated: i) This Indemnity/Und
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2. In consideration of the due prov
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SECTION IV. SPECIAL CONDITIONS OF C
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SECTION IV SPECIAL CONDITIONS OF CO
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1.2 DURATION OF CONTRACT The FMS /
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1.5 BIDDER’s RESPONSIBILITIES 1.5
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other party, whether written or ora
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1.7 SERVICE LEVEL REQUIREMENTS (SLR
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Less Critical Devices at offices lo
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(a) For Delhi Corporate Office, Noi
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(c) Rest of other sites offices of
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(b) For Rest of other GAIL location
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1.12 OPERATION OF THE CONTRACT The
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SECTION V. TECHNICAL SPECIFICATIONS
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Annexure-AB : Details of remote loc
Page 145 and 146: GAIL mail messaging system comprise
Page 147 and 148: Supply, Installation & lying of UTP
Page 149 and 150: (j) Few Systems / Peripherals, cove
Page 151 and 152: to Riots, Earthquake, Fire, Flood,
Page 153 and 154: 2.2.2. NETWORK & COMMUNICATION LINK
Page 155 and 156: c) Separate password list for all s
Page 157 and 158: 2.2.4 DATA BACKUP AND RESTORE MANAG
Page 159 and 160: (a) Configuration / Re-configuratio
Page 161 and 162: can also use different mechanism fo
Page 163 and 164: The contractor shall provide ink ca
Page 165 and 166: upcoming locations on need basis. I
Page 167 and 168: Contractor shall conduct a detailed
Page 169 and 170: seven calendar days to replace the
Page 171 and 172: 2.9 ASSISTANCE FOR SYSTEMS UPGRADAT
Page 173 and 174: LOCATION WISE DETAILS OF PC's AND P
Page 179 and 180: S No. 1 2 NAME & BRIEF DESCRIPTION
Page 181 and 182: S No. 1 2 NAME & BRIEF DESCRIPTION
Page 183 and 184: S No. 1 2 3 4 5 6 7 8 9 10 11 12 13
Page 185 and 186: LIST OF NOIDA DATACENTER SERVERS FO
Page 187 and 188: LIST OF NOIDA DATACENTER SERVERS FO
Page 189 and 190: ANNEXURE - E LIST OF LOCATIONS, NAM
Page 191 and 192: ANNEXURE - E LIST OF LOCATIONS, NAM
Page 193 and 194: DETAILS OF OFC SEGMENTS OF PATA PLA
Page 195: S.No. Clause no. of Tender Brief de
Page 199 and 200: Sr No GAIL office Location LIST OF
Page 201: LIST OF BIDDERS NEAREST ESTABLISHME
Page 204: Samakhyali Samakhyali Agra Agra Jam
Page 208 and 209: Jaipur NOIDA ISDN BRI: 2B+D - 3 no
Page 210 and 211: GAIL Data centre at Noida will have
Page 212 and 213: TABLE-A S. No. H/w type / Make H/w
Page 214 and 215: 18 HP LaserJet (A4 Mono) 2200-2200
Page 216 and 217: 38 Wipro DMP HQ-2400+ 18 16/02/2007
Page 218 and 219: 58 Samsung CD-Writer 8X\LG RW-32-40
Page 220 and 221: 78 HP SCANJET XPA HP SCANJET XPA 1
Page 222 and 223: S.No Make Model No. IT Asset Descri
Page 224 and 225: 18 SUN 19 SUN 20 SUN 21 HP SUN ULTR
Page 226 and 227: Sr. No. IT Asset Description Total
Page 228 and 229: 28 RADWARE SWITCH 6 16/02/2007 12 2
Page 230 and 231: 56 57 58 59 UPS 2 KVA, APC Battery
Page 232 and 233: 78 SUN STORAGE 4 16/02/2007 12 79 S
Page 234 and 235: 9 RSE-GAIL BELAPUR 10 11 12 13 RSE-
Page 236 and 237: TABLE-F SOR FOR ATTENDENT AT VARIOU
Page 238 and 239: Sr. No. Item Name LOCATION No. of D
Page 240 and 241: PRINTER HEAD PRINTER HEAD PRINTER H
Page 242 and 243: PATCH CORD 6 MM PATCH CORDS Fibre p
Page 244: TABLE NAME SUMMARY & TOTAL OF ALL S
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FMS - GAIL

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