FMS - GAIL

(a) For Delhi Corporate Office, Noida, GTI, Pata, Vijaipur, Jaipur &
Rajahmundry offices :
List of most
Critical IT
Equipment &
Corresponding
Services
Servers, Routers,
Switches, UPS for
Network devices
(1 KVA or more)
Note:
System total availability in
a Quarter (Per payment
site)
>= 99.95 % cumulative
uptime of all the critical
devices of that site in a
quarter
Between 99.50 % to 99.94 %
cumulative uptime of all the
critical devices of that site in
a quarter
Between 99% to 99.49%
cumulative uptime of all the
critical devices of that site in a
quarter
Below 99% cumulative uptime
of all the critical devices of
that site in a quarter
Nil
% Deduction for
non-performance
25% of sum of
quarterly values of all
critical devices of that
site
50% of sum of
quarterly values of all
critical devices of that
site
75% of sum of
quarterly values of all
critical devices of that
site
1. In case any device / services becomes fully / partially down in a
single incidence for more than 2 hours; additional deduction shall be made
for non-performance for subsequent hours @ 5% per hour of the monthly
MSS value of that particular device, subjected to the maximum amount
equivalent to double the monthly value of that device of that site.
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