FMS - GAIL

2.2.8 VENDOR MANAGEMENT SERVICES
Vendor Management Services will be provided at corporate office & Noida
office and it will cover all IT vendors and service providers of GAIL for
Servers, Desktops, Printers, peripherals & Networking equipments.
a) Maintaining database of the various vendors, service providers, supply
vendors for hardware under warranty, service provider for leased lines etc.
with details like contact person, telephone numbers, e-mail address,
escalation matrix, response time and resolution time commitments etc.
b) Logging calls with vendors and service providers.
c) Coordinating with the vendors and service providers to get the problems
resolved.
d) Escalating problems, if required.
e) Keeping track of the hardware and software maintenance contracts entered
into by GAIL, with various vendors.
2.2.9 ASSET MANAGEMENT SERVICES
It will cover all IT equipment installed at all the GAIL locations accros the country
like -Servers, Desktops, Printers, networking equipment, scanners, UPS, any
other IT equipment/device etc., identifying the items covered under this contract
and the items not covered under this contract.
a) Create hardware asset database by recording information like configuration
details, serial number, asset code, warranty and MSS details etc.
b) Create Software inventory with information such as License, Version
Numbers and Registration Details.
c) Management of all System software licenses, procured by GAIL.
d) Register all software procured by GAIL with respective OEMs.
e) Notifying GAIL on licensing contract renewal.
f) Management of gate Pass for all In / Out materials, reconciliation with
enteries / record available in security and generation of quarterly
reconciliation report.
g) The contractor shall keep track of each and every online asset( h/w & s/w)
attached to domain or network provided Gail gives domain administrative
user id’ which will be confidential and will be used for application data
collection purpose only.
h) Offline assets shall be entered and keep track manually in the same
software tool.
i) Enterprise Management System (EMS) solution from M/s CA should be used
for creation of such assets database and for generation of reports. Vendor
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