FMS - GAIL

2.5 STOCK OF STANDY / SUBSTITUTE EQUIPMENTS
(a) Apart from keeping minimum 5% of spares inventory at all the RSE
deployed sites, the contractor shall also maintain stock of the subsitiute
reserve to the extent of 2% each of desktop PCs, Printers, UPS and
Scanners (Full boxes) at respective site. Incase 2% is in fraction (>0.2),
the nearest higher number is to be taken. In additon, they shall make
standby arrangement for all critical equipments, such as switches,
routers etc. at various locations. However, the site EIC’s decision shall
be final on the contractor so as to identify for which of the critical
equipments standby is to be kept, based on remoteness of the location
and criticality of the system.
(b) Incase of PCs and printers (Deskejet/Laserjet), the standby should
necessary be of the same make and similar model as in use at the site
with cartiage.
(c) However at remote locations, the minimum quantity of standby
substitute equipment should be increased appropriately to maintain the
SLR.
2.6 RESIDENT SERVICE ENGINEERS & SUPPORT STAFF AT SITES
2.6.1 FOR DESKTOP PCs, PERIPHERALs, SERVERS & NETWORK DEVICES
MANAGEMENT
(a) The Contractor shall ensure deployment of required nos. of qualified &
trained engineers as Resident Service Engineers (RSE) at various locations
for total Desktop PCs & associated Peripherals, Servers and Network
devices Management. Name of these locations and number of Resident
Service Engineers required at each location along with other details has
been specified at Annexure “D”.
(b) The Resident Support Engineers (RSE) shall also carry out the Facility
Management Services (FMS) at respective sites as defined at para under
“Facility Management Services (FMS)”. They should also provide first level
support for critical servers and networking equipments, installed at that
site.
(c) The Contractor shall provide adequate support services (unskilled
category) at GAIL Corporate office-Delhi, Noida, Pata & Vijaipur Plant
Complex for cleaning of equipments, shifting of Hardware and performing
other contract related miscellaneous jobs.
(d) A CA Unicenter Help Desk (Servcie plus Service Desk) System has
been in operation in GAIL. To run the same during the normal working
hours, the contractor is required to deploy a trained and experienced help
desk superviser, one each at Corporate office and Data center Noida.
Contractor shall provide a PC (P-IV and above) and a printer at all GAIL
locations where RSEs are to be deployed.
(e) Contractor can increase the strength of the service engineers to meet
the systems uptime requirements as per SLR at respective location. GAIL
may ask for deputing additional Resident Service Engineer at existing /
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