FMS - GAIL

More documents

Recommendations

Info

1.9 RESOLUTION TIME Resolution Time is the total time taken by the Contractor between registering the complaint at Help Desk or through telephone / e-mail at respective location and rectifying the fault. This time includes time taken to reach the site, diagnose, repair / replace the faulty components / module / device & Networking equipments. The contractor shall ensure that the faulty network devices, servers, PCs and peripherals etc. are repaired / brought back to service within the specified resolution time, failing which the deductions as per Non-performance deduction clauses will be applicable and the Contractor shall be bound by the final decision of the Engineer-In-charge of the respective site in this regard. Contractor shall be liable for any breach, non-performance or delay in carrying out any obligation contained in the maintenance contract. In case a complaint is not attended within 24 hours of reporting OR a professional resource is not deputed as required under the contract it may be carried out through some other source at the risk and cost of SUCCESSFUL BIDDER, after issue of two days notice in order to meet the GAIL’s functional requirements. If Contractor upgrades any equipment due to non-availability of spare parts, there will be no payment by GAIL for such upgradation. Successful bidder may, if required, with no additional charge to GAIL, make modifications to improve the operation and/or reliability of the equipments being serviced under this contract agreement after obtaining written approval of GAIL. However, there shall be proper evidence produced by the vendor to GAIL to make a statement that the replacement is superior to the older (replaced) item in all means and all efforts are to be made by the vendor to replace the item with the same OEM with the same or enhanced capabilities. 1.10 NON-PERFORMANCE DEDUCTIONS 1.10.1 For MSS / FMS of most Critical IT infrastructure: If the contractor fails to meet the Service Level Requirement (SLR) for availability of all the critical IT devices such as Servers, Routers, Switches, UPS for Networking Devices etc. in any quarter at any payment sites, GAIL may without prejudice to any other rights or remedy available, deduct from the contractor’s quarterly bill at a rate equivalent to as follow: 132
(a) For Delhi Corporate Office, Noida, GTI, Pata, Vijaipur, Jaipur & Rajahmundry offices : List of most Critical IT Equipment & Corresponding Services Servers, Routers, Switches, UPS for Network devices (1 KVA or more) Note: System total availability in a Quarter (Per payment site) >= 99.95 % cumulative uptime of all the critical devices of that site in a quarter Between 99.50 % to 99.94 % cumulative uptime of all the critical devices of that site in a quarter Between 99% to 99.49% cumulative uptime of all the critical devices of that site in a quarter Below 99% cumulative uptime of all the critical devices of that site in a quarter Nil % Deduction for non-performance 25% of sum of quarterly values of all critical devices of that site 50% of sum of quarterly values of all critical devices of that site 75% of sum of quarterly values of all critical devices of that site 1. In case any device / services becomes fully / partially down in a single incidence for more than 2 hours; additional deduction shall be made for non-performance for subsequent hours @ 5% per hour of the monthly MSS value of that particular device, subjected to the maximum amount equivalent to double the monthly value of that device of that site. 133
Page 1 and 2:
GAIL (India) Limited 16, Bhikaji Ca
Page 3 and 4:
:2: Pre-bid meeting will be held on
Page 5 and 6:
SECTION 1 * CUT- OUT SLIPS 5
Page 7 and 8:
CUT-OUT SLIP DO NOT OPEN-THIS IS A
Page 9 and 10:
CUT-OUT SLIP PART - III (BID SECURI
Page 11 and 12:
Table of Contents A. General 1. Sco
Page 13 and 14:
4. Bids from Joint Venture / Consor
Page 15 and 16:
idders, at the address, fax numbers
Page 17 and 18:
13.8 Discount, if any, must be indi
Page 19 and 20:
19. Zero Deviation 19.1 Bidders to
Page 21 and 22:
23. Deadline for Submission of Bids
Page 23 and 24:
31. Conversion to Single Currency f
Page 25 and 26:
c) will declare a firm ineligible a
Page 27 and 28:
To GAIL (India) Limited, 1-1 Bidder
Page 29 and 30:
GAIL (India) Limited, F-3 LIST OF E
Page 31 and 32:
Tender No.: Bidder’s Name: F-3B F
Page 33 and 34:
INSTRUCTIONS FOR FURNISHING BID-GUA
Page 35 and 36:
F-5 LETTER OF AUTHORITY PROFORMA FO
Page 37 and 38:
GAIL India Limited, F-7 CERTIFICATE
Page 39 and 40:
Full Postal Address and phone nos o
Page 41 and 42:
7. We have power to issue this guar
Page 43 and 44:
SECTION III. GENERAL CONDITIONS OF
Page 45 and 46:
21.1 Priority of Contract Documents
Page 47 and 48:
v) Schedule of Rates to cover taxes
Page 49 and 50:
General Conditions of Contract Sect
Page 51 and 52:
written, typed or printed character
Page 53 and 54:
the applicable regulations and pass
Page 55 and 56:
Section-III. General Instructions t
Page 57 and 58:
5. Transfer of Tender Documents: th
Page 59 and 60:
10.3 Monthly/Weekly construction pr
Page 61 and 62:
investigated and considered while s
Page 63 and 64:
24 Contract Performance Security: A
Page 65 and 66:
27 Price reduction schedule: the CO
Page 67 and 68:
30 Contractor remains liable to pay
Page 69 and 70:
33 Members of the employer not indi
Page 71 and 72:
Sub- contract is submitted to the E
Page 73 and 74:
esponsibility with the mechanical,
Page 75 and 76:
protection that CONTRACTOR is requi
Page 77 and 78:
Schedules, Notices, Correspondence,
Page 79 and 80:
60 Alterations in specifications, d
Page 81 and 82: 61 Drawings to be supplied by the e
Page 83 and 84: 64 Responsibility for level and ali
Page 85 and 86: 68 Material procured with assistanc
Page 87 and 88: esponsible agent duly accredited in
Page 89 and 90: 80 (Defects liability period) twelv
Page 91 and 92: 82 Guarantee/transfer of guarantee:
Page 93 and 94: may not fully and precisely furnish
Page 95 and 96: SPECIFICATIONS / CONTRACT DOCUMENT.
Page 97 and 98: evenue stamp payment shall be made
Page 99 and 100: taxes for unemployment compensation
Page 101 and 102: agreement of the SUB- CONTRACTOR to
Page 103 and 104: 102 Damage to Property or to any Pe
Page 105 and 106: apprentices act, 1961: Apprentices
Page 107 and 108: 108 Jurisdiction: "In the event of
Page 109 and 110: above. iv) Every opening in the flo
Page 111 and 112: treatment of all injuries likely to
Page 113 and 114: arrangements and provides necessary
Page 115 and 116: Place: Dated: i) This Indemnity/Und
Page 117 and 118: 2. In consideration of the due prov
Page 119 and 120: SECTION IV. SPECIAL CONDITIONS OF C
Page 121 and 122: SECTION IV SPECIAL CONDITIONS OF CO
Page 123 and 124: 1.2 DURATION OF CONTRACT The FMS /
Page 125 and 126: 1.5 BIDDER’s RESPONSIBILITIES 1.5
Page 127 and 128: other party, whether written or ora
Page 129 and 130: 1.7 SERVICE LEVEL REQUIREMENTS (SLR
Page 131: Less Critical Devices at offices lo
Page 135 and 136: (c) Rest of other sites offices of
Page 137 and 138: (b) For Rest of other GAIL location
Page 139 and 140: 1.12 OPERATION OF THE CONTRACT The
Page 141 and 142: SECTION V. TECHNICAL SPECIFICATIONS
Page 143 and 144: Annexure-AB : Details of remote loc
Page 145 and 146: GAIL mail messaging system comprise
Page 147 and 148: Supply, Installation & lying of UTP
Page 149 and 150: (j) Few Systems / Peripherals, cove
Page 151 and 152: to Riots, Earthquake, Fire, Flood,
Page 153 and 154: 2.2.2. NETWORK & COMMUNICATION LINK
Page 155 and 156: c) Separate password list for all s
Page 157 and 158: 2.2.4 DATA BACKUP AND RESTORE MANAG
Page 159 and 160: (a) Configuration / Re-configuratio
Page 161 and 162: can also use different mechanism fo
Page 163 and 164: The contractor shall provide ink ca
Page 165 and 166: upcoming locations on need basis. I
Page 167 and 168: Contractor shall conduct a detailed
Page 169 and 170: seven calendar days to replace the
Page 171 and 172: 2.9 ASSISTANCE FOR SYSTEMS UPGRADAT
Page 173 and 174: LOCATION WISE DETAILS OF PC's AND P
Page 179 and 180: S No. 1 2 NAME & BRIEF DESCRIPTION
Page 181 and 182: S No. 1 2 NAME & BRIEF DESCRIPTION
Page 183 and 184:
S No. 1 2 3 4 5 6 7 8 9 10 11 12 13
Page 185 and 186:
LIST OF NOIDA DATACENTER SERVERS FO
Page 187 and 188:
LIST OF NOIDA DATACENTER SERVERS FO
Page 189 and 190:
ANNEXURE - E LIST OF LOCATIONS, NAM
Page 191 and 192:
ANNEXURE - E LIST OF LOCATIONS, NAM
Page 193 and 194:
DETAILS OF OFC SEGMENTS OF PATA PLA
Page 195 and 196:
S.No. Clause no. of Tender Brief de
Page 197 and 198:
8 9 10 11 DSE for Network Managemen
Page 199 and 200:
Sr No GAIL office Location LIST OF
Page 201:
LIST OF BIDDERS NEAREST ESTABLISHME
Page 204:
Samakhyali Samakhyali Agra Agra Jam
Page 208 and 209:
Jaipur NOIDA ISDN BRI: 2B+D - 3 no
Page 210 and 211:
GAIL Data centre at Noida will have
Page 212 and 213:
TABLE-A S. No. H/w type / Make H/w
Page 214 and 215:
18 HP LaserJet (A4 Mono) 2200-2200
Page 216 and 217:
38 Wipro DMP HQ-2400+ 18 16/02/2007
Page 218 and 219:
58 Samsung CD-Writer 8X\LG RW-32-40
Page 220 and 221:
78 HP SCANJET XPA HP SCANJET XPA 1
Page 222 and 223:
S.No Make Model No. IT Asset Descri
Page 224 and 225:
18 SUN 19 SUN 20 SUN 21 HP SUN ULTR
Page 226 and 227:
Sr. No. IT Asset Description Total
Page 228 and 229:
28 RADWARE SWITCH 6 16/02/2007 12 2
Page 230 and 231:
56 57 58 59 UPS 2 KVA, APC Battery
Page 232 and 233:
78 SUN STORAGE 4 16/02/2007 12 79 S
Page 234 and 235:
9 RSE-GAIL BELAPUR 10 11 12 13 RSE-
Page 236 and 237:
TABLE-F SOR FOR ATTENDENT AT VARIOU
Page 238 and 239:
Sr. No. Item Name LOCATION No. of D
Page 240 and 241:
PRINTER HEAD PRINTER HEAD PRINTER H
Page 242 and 243:
PATCH CORD 6 MM PATCH CORDS Fibre p
Page 244:
TABLE NAME SUMMARY & TOTAL OF ALL S
show all

FMS - GAIL

Create successful ePaper yourself

Delete template?

Save as template?