FMS - GAIL

xii. Identification of the hardware which breakdowns twice a month OR
more frequently.
xiii. Quarterly Preventive maintenance report for all Desktops, servers
and networking devices.
xiv. Status report wrt availability of standby Box Machines & Spare Parts
2.2.11 CREATION OF PROCESS DOCUMENT
For carrying out the MSS & FMS Services, the contractor shall create a
Process Document, within one month of commencement of the contract.
The payment against MSS & FMS shall only start after this process
document is accepted by GAIL and circulated to all site offices. This
document shall define all the processes, industry best practices and
standard operating procedures (SOP), the processes involved to meet all
the requirements in the scope of work and SLR, checklist for monitoring of
performance and various activities and MIS reporting. This document
needs to be updated with best industry support procedures on quarterly
basis and updated copy of same shall be submitted to GAIL.
2.3 STANDBY / SUBSTITUTE OF HARDWARE, NOT REPAIRABLE AT SITES
In case, it is not possible to repair some faulty System / Sub-system /
Peripherals at sites and has to be taken out from GAIL’s office for repairs /
fault rectification, gate pass will be issued to allow the movement and
removal of such systems from GAIL’s premises. The Gate Pass shall bear
details like Make, Model, S.No., Qty. etc of the System / Sub-System/
Peripherals, being taken out which shall be re-verified by GAIL IT in charge
on the return of the same by the Contractor. In case of delay of repaired
systems’ return beyond a period of 15 days, the Contractor shall inform the
reasons of the unavoidable delay to the respective IT in charge.
In case standby equipments have been provided in place of non-operational
GAIL equipments for the period more than one week, additional similar
standby equipment shall be replainished by the contractor to maintain the
agreed standby stock quantity at respective site’s.
The packaging / un-packaging, transportation, loading / unloading,
connection / disconnection, configuration / re-configuration and any
associated activity with the repair and maintenance shall be the sole
responsibility of the Contractor, under scope of contract.
Contractor shall provide a consolidated monthly report of such systems /
sub-systems to Engineer-In-Charge of the site which have been taken out
and brought back at GAIL, after repairs.
The Contractor shall immediately provide working replacement for such
Systems which have been removed from GAIL premises for repairs, to
maintain systems uptime as per SLR. The replacement provided by the
contractor shall either be similar or higher in configuration. In case
Contractor fails to restore GAIL equipment after successful repair within a
period of maximum one month, permanemt replacement of the equipment
shall be arranged by the contractor, replacing the same by a equipment of
same make with similar or higher model / configuration in all means,
acceptable to respective site IT-incharge.
162