FMS - GAIL

8
9
10
11
DSE for Network
Management at
Corporate office Delhi
Help desk Supervisor
for Delhi & Noida
Desktop Management &
Hardware Maintenance
Unskilled person
/ Attendant
The technical resource will be responsible for administration of local area network,
management and configuration of hardware and software related to LAN & WAN
administration, maintaining LAN & WAN diagrams and monitoring of LAN & WAN
utilization, monitoring utilization of ISDN PRI and BRI lines and leased lines. Expertise
in operation of the Video Conferencing system shall be preferred.
This resource would be responsible for Helpdesk services such as logging complaints
of the users, assigning severity to each call, allocating the call to the concerned
technical resource and tracking each call to its resolution. Analyze call statistics and
ensuring that all calls are attended satisfactorily and within the time limit specify in the
service level agreement. The Helpdesk coordinator would also be responsible for
vendor management and tracking of hardware/software maintenance contracts with
various vendors.
The technical resource will be responsible for hardware support to all desktop of
respective location as per scope of work
For shifting of Hardware, cable checking & other misc. jobs.
1
2
35 (for various
sites)
5 (for major
sites)
MCA / B.E. / B.Tech In Computer Science / Computer
Engineering / Information Technology / E&T from Govt. recognized
Institute with CCNA / CCNP certification. Knowledge operation of
network management software along with strong skills in
managing Enterasys, Cabletron, Cisco switches and CISCO
routers. Minimum Two years in line experience as an administrator
with strong skills in Networking (switching and routing) and
working knowledge of leased line, ISDN etc..
Graduate with diploma in Computer applications from reputed
institute, having good knowledge of MS Office package and should
have excellent communication skills. The resource should have
minimum two years of experience as helpdesk coordinator and
should have working knowledge of CA based Helpdesk system.
Degree / Diploma (three years) / BCA in Electronics / Computer
Engineering/ E&T / IT from Govt. recognized institutes, having
minimum two years in line experience.
8th pass with working knowledge of Computer Hardware