Palm Pre 2 User Guide (World Ready) - DevDB

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My phone seems to turn off by itself Your phone has a power-saving feature that’s set to turn off the screen if it has been idle for one minute. You can change the auto-shut off interval (see Set the interval for turning the screen off automatically). If you restart your phone, wireless services, such as Wi-Fi and Bluetooth, are automatically turned on if they were on before the restart. However, if the phone can’t determine if a wireless service was on before the restart, that service does not automatically turn on (see Turn the phone on/off). If the problem persists and you’re using third-party applications, see Third-party applications for additional suggestions. I am working with a support agent and need to find my IMEI number Do one of the following: • Open Device Info , tap More Info, and tap Hardware. The IMEI number is listed under Network. • Open Phone and enter *#06# on the dial pad or the keyboard. Tap . • If your phone does not respond to gestures or taps, remove the battery. The IMEI number is located on the sticker in the battery compartment. My visual voicemail list isn’t showing new messages For new voicemail messages to appear on your visual voicemail list, your phone must have a data connection, as indicated by a , , or icon at the top of the screen. If you are roaming, you must have data roaming enabled (see Set roaming and data usage preferences). If you do not have a data connection or do not have data roaming enabled, you can listen to new voicemail messages by pressing and holding 1 in the Launcher, Card view, or Phone. 214 Chapter 12 : Troubleshooting Having the Wi-Fi feature on or off does not affect whether your phone can display new visual voicemail messages. Hands-free devices I can’t make or receive calls using a Bluetooth ® hands-free device Verify all of the following: • The Bluetooth feature is turned on (see Turn the Bluetooth feature on/off). • Your Bluetooth hands-free device is charged and turned on. • Your phone is paired with your hands-free device, and the hands-free device appears in the Devices list (see Connect with a paired device). • Your phone is within range of the hands-free device. Bluetooth range is up to 10 meters in optimum environmental conditions, which include the absence of obstacles, radio interference from nearby electronic equipment, and other factors. • You are away from other devices using the 2.4GHz radio frequency, such as cordless phones and microwaves. If this is impossible, move the phone closer to the hands-free device. • The hands-free device is compatible with your phone. Go to palm.com/support to see a list of supported devices. I lost the connection between my phone and my Bluetooth headset If your headset isn’t working, delete the existing pairing (see Delete a device) and create a new one (see Set up and use a Bluetooth ® hands-free device).
I hear static or interference when using my hands-free device • Try moving your phone closer to the hands-free device. Audio quality degrades as the distance between your phone and the hands-free device increases. The effective range for a hands-free device varies among manufacturers. • Confirm that no obstructions, including your body, are between the phone and your hands-free device. • Move to a quieter location to reduce environmental noise. Some features of my hands-free device don’t work with my phone • Check the compatibility list at palm.com/support to ensure that your device is compatible with your <strong>Pre</strong> 2 phone. • Not all hands-free features work with every hands-free device. Check the documentation that came with your hands-free device or the manufacturer’s website for feature-compatibility information specific to your device. Synchronization What is synchronization? You can set up a relationship to wirelessly sync data including contacts, calendar events, and email with selected online accounts—for example, Google or Exchange (sometimes called EAS—check to see if your company supports this). You must first create an online account with an online account provider before you can set it up on your phone. Sync means that if you enter, change, or delete information in one location, the change automatically shows up in the other location. So if you enter a Google contact in the Contacts application on your phone, the contact appears in your online Google contacts—no need to enter it twice. How do I set up synchronization with an online account? You can set up online account synchronization in the Accounts app, or in individual apps on your phone: The Accounts app: Setting up an online account in the Accounts app lets you specify the apps that should download data from that account. So, for example, you could set up your Google account to download contacts and email info, but not calendar events. See Manage online accounts for details. Individual applications: The first time you open Email, Contacts, or Calendar, you are given the option to enter settings for one or more online accounts (see Set up email, Use Contacts for the first time, or Use Calendar for the first time). For any account, you need to enter the settings in only one of these applications to synchronize data for all three. You can add additional accounts at any time using the preferences in any of these applications (see Set email preferences, Customize Contacts, or Customize Calendar). You can also set up the Messaging application to work with an online instant messaging (IM) account (see Set up an instant messaging (IM) account), and the Photos application to work with an online pictures account such as Facebook or Photobucket (see Set up an online pictures account on your phone). See Online accounts available for <strong>Palm</strong> ® webOS TM phones* for the current list of default online accounts that synchronize your info and those that do a one-way transfer of info either from the web to your phone, or from your phone to the web. NOTE If you are setting up your phone for the first time and uploading a large number of contacts or calendar events to an online account from your phone, you may not see all your data in the account online right away. Some online account providers such as Google set limits on the amount of data that a user can import in a given time frame. Chapter 12 : Troubleshooting 215
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User Guide
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Contents Chapter 1 Welcome Chapter
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Online accounts available for Palm
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Welcome Congratulations on the purc
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and automatic, frequent backups of
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Basics You’re about to discover t
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NOTE The volume you set for each in
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Back view The back cover of your Pr
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5 To remove the battery: Grasp the
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What is a Palm profile? Your Palm p
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TIP You can also unlock the screen
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You make gestures in two areas on y
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Scroll gestures Scroll slow: Drag t
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Select text when you can see a curs
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1 Page indicator shows that there a
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Move among open applications 1 In C
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2 After a halo appears around the i
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• Turn on Caps Lock: Press Shift
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2 Do any of the following: • To t
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(paste), or A (copy/select all, in
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mode)). If you see a downward-point
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3 Do one of the following: • To a
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2 If a message appears stating that
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Buy an application 1 Open App Catal
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Update or delete a billing account
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Just Type With Just Type, you can t
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• To view suggested search terms
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3 When the app appears, tap it. TIP
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Copy files and sync your personal d
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4 Open My Computer (Windows XP), Co
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Transfer data from an old phone BEF
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Sync your desktop organizer and you
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Phone Your Palm ® Pre 2 phone enab
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1 Open Phone . 2 Tap the dial pad n
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Redial the last number dialed 1 Ope
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the speakerphone. If appears with a
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What can I do during a call? Your p
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2 Tap to create the conference call
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Create a favorite You can also crea
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WARNING If driving while using a ph
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Turn call waiting on/off You can ch
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1 Open Phone . 2 Open the applicati
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Email, text, multimedia, and instan
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If the email account you set up tak
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• Any other time you open Email,
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4 Tap Remove Account, and then tap
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• To share a link to a web site:
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2 Do one of the following: • To c
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Add an email folder as a favorite F
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Switch between messaging accounts i
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you tap New Video, tap to start rec
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• To forward the message in an em
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1 Open Messaging . 2 Do one of the
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3 In Show Notifications, tap On or
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Contacts, Calendar, and other perso
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you’re looking at a linked contac
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9 (Optional) To assign the contact
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• In a linked contact, to add or
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Link a contact When your phone reco
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If you delete a contact that is ass
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Send contacts You can send all cont
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If you are setting up an Exchange a
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Customize event notification sounds
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• Tap the event name. Open the ap
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Stop synchronization of Calendar wi
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TIP If you add a due date to a task
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Hide or delete all completed tasks
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Clock The Clock application lets yo
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Install Facebook BEFORE YOU BEGIN T
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2 Tap Profile. 3 Tap any of the fol
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Photos, videos, and music There’s
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Photos Look at pictures To get pict
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Look at photos in a slideshow You c
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3 Tap and tap Upload. 4 Do one of t
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8 To make adjustments to the portio
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Delete a video 1 Open Videos . 2 Ta
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more information, open the browser
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Search for related songs or content
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View album information and buy an a
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Web and wireless connections With y
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• From any screen: Open the conne
Page 163 and 164: 3 The current setting is displayed
Page 165 and 166: Create an open hotspot 1 Open Palm
Page 167 and 168: 3 If VPNC is not selected already i
Page 169 and 170: 2 By default, Location Services is
Page 171 and 172: 1 Open Web . 2 Enter the search ter
Page 173 and 174: The first 12 bookmarks you create b
Page 175 and 176: Customize web browser settings 1 Op
Page 177 and 178: 6 If you are pairing with a car kit
Page 179 and 180: Use your phone as a modem BEFORE YO
Page 181 and 182: Documents Your Palm ® Pre 2 phone
Page 183 and 184: 1 Open Quickoffice . Any accounts y
Page 185 and 186: Add, edit, or delete an online acco
Page 187 and 188: 1 With the file open, open the appl
Page 189 and 190: Preferences There are lots of ways
Page 191 and 192: Table 1. Backup details Application
Page 193 and 194: Manually back up information to you
Page 195 and 196: 1 Open Date & Time . 2 Set any of t
Page 197 and 198: Run Interactive Tests If you are tr
Page 199 and 200: 2 Under Screen, drag the Brightness
Page 201 and 202: NOTE The volume you set for each in
Page 203 and 204: Troubleshooting Although we can’t
Page 205 and 206: TIP An occasional restart can be go
Page 207 and 208: For users of other Palm ® devices
Page 209 and 210: 10 Position the back cover over the
Page 211 and 212: I can’t get the back cover on 1 P
Page 213: Phone Signal strength is weak Becom
Page 217 and 218: If your company requires you to cha
Page 219 and 220: I have problems sending email (IMAP
Page 221 and 222: information you have online is auto
Page 223 and 224: play the files on your phone. Howev
Page 225 and 226: 4 Delete the most recently installe
Page 227 and 228: Glossary of Terms airplane mode A m
Page 229 and 230: notification A message that appears
Page 231 and 232: Online accounts available for Palm
Page 233 and 234: Specifications Table 1. Specificati
Page 235 and 236: Table 1. Specifications Category De
Page 237 and 238: Regulatory and Safety Information T
Page 239 and 240: exposure to RF Energy under the rec
Page 241 and 242: Persons with pacemakers should do t
Page 243 and 244: 5 Do not take notes, look up phone
Page 245 and 246: Index NUMERICS 100PALM folder 143,
Page 247 and 248: Clear Cache option 175 Clear Call H
Page 249 and 250: editing bookmarks 173 contacts 113,
Page 251 and 252: images 93, 220 See also pictures IM
Page 253 and 254: synchronization 207, 216 overdue ta
Page 255 and 256: for contacts 80, 113 for emails 94
Page 257 and 258: wireless services 21 TXT files 182
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Palm Pre 2 User Guide (World Ready) - DevDB

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