Palm Pre 2 User Guide (World Ready) - DevDB

Sending and receiving data in Email,
Messaging, and Web
I can’t tell if data services are available
The following icons appear in the title bar to indicate whether data services
are available. If you don’t see one of these icons, you cannot open a data
connection:
KEY TERM GPRS (General Packet Radio Service): A mobile Internet
connectivity technology that allows persistent data connections. (Additional
charges may apply.)
KEY TERM EDGE (Enhanced Data Rates for GSM Evolution): An enhanced
version of GPRS that delivers data speeds that are up to three times faster than
standard GPRS connections, with rates up to 236.8Kbps. (Additional charges may
apply.)
KEY TERM UMTS (Universal Mobile Telecommunications System): One of
the third-generation (3G) mobile phone technologies that is designed for
high-speed data transfer, with rates up to 384Kbps, as well as voice and
multimedia services. It uses WCDMA as the underlying technology.
KEY TERM HSDPA (High-Speed Download Packet Access): An evolutionary
enhancement to UMTS packet data. HSDPA uses different modulation and coding
techniques to improve downlink performance. Your phone supports data rates up
to 700Kbps.
Table 1. Data connection icons
Icon Description
Your phone is connected to a GPRS data network.
218 Chapter 12 : Troubleshooting
Your phone is connected to an EDGE data network.
Your phone is connected to a 3G (UMTS or HSDPA) data
network.
Your phone is connected to a Wi-Fi network. You can open a
data connection.
Email
I have problems using my account
Occasionally you may experience problems using an email account after
you set it up. If you followed the account setup procedure (see Set up email)
and are experiencing problems using the account, verify that the account
complies with your email provider’s requirements:
• Verify both your password and your username for your email account.
• If you changed your password in an online email account, you must
change the password on your phone (see Change account login settings).
• Some wireless service providers require you to be on their network to use
your email account. If this is the case, be sure to use your provider’s
network as the connection type for the account.
• Some wireless service providers have other requirements specific to their
service. Check with your wireless service provider to find out whether any
provider-specific requirements exist.
• Make sure your ISP or wireless service provider allows you to access email
on a phone. (Some providers do not offer this option at all; other providers
require an upgrade for you to access email on a phone.)
• Email provider settings may change. If your email account was working
but you are currently experiencing problems, check with your email
provider to find out whether any of the account settings have changed.
I have problems sending and receiving email
• Make sure your phone is on and that your data connection to your mail
server or email service provider has not been interrupted (see Turn the
phone on/off).
• Short periods of time when email is unavailable are common, due to
server problems or poor wireless coverage. If you have problems sending
or receiving mail for an extended period of time, check with your ISP or
email service provider to verify that the service is working properly, and
check with your wireless service provider for outage information in your
area.