Palm Pre 2 User Guide (World Ready) - DevDB

4 Delete the most recently installed application, or the application you
think could be causing the problem, from your phone (see Delete an
application).
5 Perform a backup (see Manually back up information to your Palm
profile).
6 Erase the applications you installed using the Erase Apps & Data
option (see Erase data and reset your phone).
7 Enter your Palm profile email address and password to restore your
backed-up information.
8 If the problem is resolved, begin reinstalling your third-party
applications one at a time. Open each application after you reinstall it
to see if the problem recurs.
9 If the problem recurs, delete the last application you installed and
report the problem to its developer.
Getting more help
Contact the author or vendor of any third-party software if you require
further assistance. Neither Palm nor your wireless service provider provides
technical support for applications that are not built into your phone.
Making room on your phone
If you store a large number of files, or install many third-party applications,
the internal memory on your phone may fill up. Here are some ways to clear
space on your phone:
• Photos, Videos, Music, Amazon MP3 (if available), Quickoffice, PDF
View: Large files take up a lot of memory. Move files to your computer
(see Copy files between your phone and your computer), or delete them
from your phone.
• Email: Email attachments can be large and consume lots of memory.
Copy attachments to your computer (see Copy files between your phone
and your computer), or delete large files from your phone (see Delete a
message). You may also want to empty the deleted items folder.
• Web: Delete stored web browsing information by clearing your history,
cookies, and cache (see Customize web browser settings).
• Third-party applications: You can delete infrequently used applications
(see Delete an application).
Chapter 12 : Troubleshooting 225