Palm Pre 2 User Guide (World Ready) - DevDB

play the files on your phone. However, some videos may not display a
thumbnail image in the videos list, and album art may not be displayed.
To get the files to appear with thumbnail images and album art, reimport
the files to your phone using either copy and paste in USB Drive mode (see
Copy files and folders using USB Drive mode) or a third-party solution (see
Copy music, photos, and videos using third-party software).
Backing up and restoring data
I need to reset my phone but don’t understand the difference
among the erase options
The four erase options are as follows:
Erase Apps & Data: Erases any applications you installed from App
Catalog, as well as any information associated with those applications.
Erase USB Drive: Erases all files stored in USB drive storage, such as
pictures, videos, and music.
Full Erase > Full Erase: Erases both your applications and USB drive
storage files, as well as information about your Palm profile. Select this
option if you want a clean erase of your currently installed apps and files but
plan to continue using the phone.
Full Erase > Secure Full Erase: Erases both your applications and USB drive
storage files, as well as information about your Palm profile. Select this
option if you are planning to give the phone away, and you want your data
and files to be unrecoverable even using a third-party tool.
For more information, see Erase data and reset your phone.
How do I get my data back after a full or partial erase?
After you perform one of the erase options, on your phone, enter your
existing Palm profile email address, and password—don’t create a new one!
When you do this, all data that has been backed up to your profile—
contacts, calendar events, and tasks, as well as apps you bought through
App Catalog—is restored to your phone. To restore information about your
online accounts to your phone, simply enter the password for each account
when prompted after the erase— synchronization begins again.
The Erase USB Drive option and the two full erase options delete
everything stored in your phone’s USB drive (pictures, videos, music,
documents, PDF files, ringtones, and so on). You need to have copies of
those files available elsewhere if you want to restore them to your phone.
For example, you can save copies on your computer and then transfer them
back to your phone (see Copy files between your phone and your
computer).
I want to do a full erase, but the screen is cracked or doesn’t
respond to taps
If you can’t do a full erase using the screen, you can use a keyboard shortcut.
Press and hold Option + Sym + power .
My bookmarks were restored, but the thumbnail icon is not
displaying
Web bookmarks are part of the data backed up to your Palm profile. After a
partial or full erase, a bookmark is restored with a generic thumbnail icon.
After you revisit the page for which you created the bookmark, a thumbnail
icon is restored.
Chapter 12 : Troubleshooting 223