11.07.2015 Views

FYE 14 Budget prelim - City of Norman

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CITY OF NORMANDIVISION SERVICE EFFORTSAND ACCOMPLISHMENTSCITY CLERKGOALS:To enhance customer service by:• providing error free <strong>City</strong> Council agendas and minutes in a timely manner• implementation <strong>of</strong> electronic filing process for <strong>City</strong> Council candidate campaign reports• increase the number <strong>of</strong> documents provided electronically• program <strong>City</strong> meetings for rebroadcast, special announcements, and meeting notices on the cableaccess channel• responding to citizens requests through the Action CenterOBJECTIVES:• Maintain records <strong>of</strong> the <strong>City</strong> so they are easily accessible to internal and external customers.• Maintain records <strong>of</strong> licenses and permits so businesses are inspected and properly licensed.• Coordinate and process requests for special events and festivals within the <strong>City</strong>.• Prepare <strong>City</strong> Council minutes and agendas to keep Council and the public informed <strong>of</strong> the <strong>City</strong>’sbusiness.• Provide clerical support to the <strong>City</strong> Council and assist them in resolving citizen complaints.• Provide efficient and effective assistance to citizens by telephone, written communication, andpersonal contact.• Provide responses to citizens through the Action Center with cooperation from all <strong>City</strong> departments.PERFORMANCE MEASUREMENTS - RESULTS REPORT:PERFORMANCE INDICATORS:<strong>FYE</strong> 11 <strong>FYE</strong> 12 <strong>FYE</strong> 13 <strong>FYE</strong> <strong>14</strong>ACTUAL ACTUAL PLAN ESTIMATE PROJECTEDPercentage <strong>of</strong> requests for files maintained inCentral Files processed within 24 hoursPercentage <strong>of</strong> licenses issued while applicantwaitsPercent <strong>of</strong> agendas provided to <strong>City</strong> Councilfive days in advance <strong>of</strong> the meetingPercentage <strong>of</strong> Council items indexed anddistributed within 3 days <strong>of</strong> Council action.Percentage <strong>of</strong> minutes prepared within 3 days<strong>of</strong> Council meeting99% 99% 99% 99% 99%99% 99% 99% 99% 99%100% 100% 100% 99% 99%100% 100% 100% 100% 100%98% 98% 98% 95% 95%Percentage <strong>of</strong> minutes requiring correction 1% 1% 1% 1% 1%Percent <strong>of</strong> responses to citizens by the nextworking day from Action Center personnelNumber <strong>of</strong> special events and festival permitsissued98% 98% 98% 98% 98%10 13 15 19 20ANNUAL BUDGET128

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