11.07.2015 Views

FYE 14 Budget prelim - City of Norman

FYE 14 Budget prelim - City of Norman

FYE 14 Budget prelim - City of Norman

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

CITY OF NORMANGOALS:DIVISION SERVICE EFFORTSAND ACCOMPLISHMENTSTREASURY• Timely and accurate receiving <strong>of</strong> customer payments and revenues.• Cross training <strong>of</strong> all clerks in Treasury Division.• Provide better means <strong>of</strong> storing records.• Continue to track payment errors.OBJECTIVES:• Deposit all funds in financial institutions in a timely manner.• Improve and increase cross training <strong>of</strong> employees, and customer service skills.• Reduce storage by using spoolview, scanning and reorganizing storage areas.• Reduce payment errors.PERFORMANCE MEASUREMENTS - RESULTS REPORT:<strong>FYE</strong> 11 <strong>FYE</strong> 12 <strong>FYE</strong> 13 <strong>FYE</strong> <strong>14</strong>ACTUAL ACTUAL PLAN ESTIMATE PROJECTEDPERFORMANCE INDICATORS:Funds deposited in bank within 24 hours <strong>of</strong>receiptNumber <strong>of</strong> hours spent in cross training perclerk/per year95% 95% 95% 95% 95%20 20 80 20 80Keep payment errors to 1% a year 1% 1% 1% 1% 1%Time spent on the reorganization <strong>of</strong> storageper year24 hours 24 hours 40 hours 24 hours 40 hoursANNUAL BUDGET159

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!