11.07.2015 Views

FYE 14 Budget prelim - City of Norman

FYE 14 Budget prelim - City of Norman

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CITY OF NORMANGOALS:DIVISION SERVICE EFFORTSAND ACCOMPLISHMENTSDEVELOPMENT SERVICES• Improve the timeliness <strong>of</strong> the permit review process by continuously updating the permit applicationprocess and adopting specific performance targets.• Enhance inspection services; utilize all available technologies in order to minimize delays wheninspections are requested.• Increase the level <strong>of</strong> pr<strong>of</strong>essionalism by providing appropriate staff training.OBJECTIVES:• Continuously refine building permit applications and processes so that they are more easily understoodby the public, while still requiring all necessary information to properly process each type <strong>of</strong> permit.• Utilize national standards to establish appropriate review time frames for each type <strong>of</strong> permit andinspection result.• Continue to improve the effectiveness and consistency <strong>of</strong> plan reviewers and inspectors.• Continue to refine the non-residential project plan review process.PERFORMANCE MEASUREMENTS - RESULTS REPORT:<strong>FYE</strong> 11 <strong>FYE</strong> 12 <strong>FYE</strong> 13 <strong>FYE</strong> <strong>14</strong>ACTUAL ACTUAL PLAN ESTIMATE PROJECTEDPERFORMANCE INDICATORS:Non–residential permits reviewed within <strong>14</strong>days. <strong>FYE</strong> 12 average review days: 10Non-residential permits reviewed within 28days.Residential permits issued within 1 hour. <strong>FYE</strong>12 average review days: 225% 79% 65% 88% 75%72% 98% 90% 99% 90%0% 85% 95% 90% 95%Residential permits issued within 2 days 30% 85% 100% 90% 100%Inspections performed within 48 hours.<strong>FYE</strong> 12 average review days: 197% 99% 99% 99% 99%ANNUAL BUDGET210

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