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FYE 14 Budget prelim - City of Norman

FYE 14 Budget prelim - City of Norman

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CITY OF NORMANDIVISION SERVICE EFFORTSAND ACCOMPLISHMENTSWATER / LINE MAINTENANCE ADMINISTRATIONGOALS:• Manage the water and sewer maintenance sections in such a manner as to provide optimum services to thecitizens <strong>of</strong> <strong>Norman</strong>.• Arrange for annual training <strong>of</strong> all Division personnel to ensure compliance with State <strong>of</strong> Oklahoma licensingprocedures and statutes.• Adhere to state and federal guidelines for data collection and reporting.• Publish annual CMOM (Capacity, Management, Operation and Maintenance) report for the sewer system <strong>of</strong> the<strong>City</strong> <strong>of</strong> <strong>Norman</strong> within established deadline.• Process all Division-received invoices within 3 working days <strong>of</strong> receipt.• Complete capital projects within the fiscal year• Manage the history <strong>of</strong> maintenance, repairs, and customer service requests utilizing the <strong>City</strong>Works assetmanagement program <strong>of</strong> the <strong>City</strong>.• Continue to place a great emphasis on the proper management <strong>of</strong> its water and sewer system network.OBJECTIVES:• Provide adequate training for all personnel.• Provide efficient and effective assistance to citizens in resolving complaints.• Submit regulatory compliance data to state and federal agencies with rule-specific guidelines• Collect and arrange data monthly for annual published report.• Process all invoices when received to meet payment authorization schedule.• Maintain an organized project meeting schedule to review the status <strong>of</strong> all Line Maintenance Division capitalprojects.• Process all daily work report data utilizing work order system through the <strong>City</strong>Works program.• Reduce lost time due to injuries through monthly safety training meetings.PERFORMANCE MEASUREMENTS - RESULTS REPORT:<strong>FYE</strong> 11 <strong>FYE</strong> 12 <strong>FYE</strong> 13 <strong>FYE</strong> <strong>14</strong>ACTUAL ACTUAL PLAN ESTIMATE PROJECTEDPERFORMANCE INDICATORS:Average number <strong>of</strong> water and sewer complaints 18 19 20 26 23handled in 1 day% <strong>of</strong> state and federal regulatory compliance reports 100% 100% 100% 100% 100%mailed out <strong>of</strong> the <strong>of</strong>fice within 5 daysCMOM manual completion and distribution to Complete Complete Complete Complete CompleteODEQ by July 1Number <strong>of</strong> staff hours per CMOM reporting period 130 125 125 125 100% <strong>of</strong> invoices processed for payment authorization 100% 100% 100% 100% 100%within 1 day <strong>of</strong> receipt% <strong>of</strong> employees certified by ODEQ 100% 100% 100% 100% 100%Total division training hours 1,200 1,200 1,200 1,680 1,200% <strong>of</strong> daily work reports entered into <strong>City</strong>Works 90% 90% 85% 8% 80%database system for asset tracking within 3 daysNotes to Results Report:CMOM – Capacity, Management, Operation and MaintenanceODEQ – Oklahoma Department <strong>of</strong> Environmental QualityANNUAL BUDGET365

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