11.07.2015 Views

FYE 14 Budget prelim - City of Norman

FYE 14 Budget prelim - City of Norman

FYE 14 Budget prelim - City of Norman

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GOALS:CITY OF NORMANDIVISION SERVICE EFFORTSAND ACCOMPLISHMENTSUTILITY SERVICES• To put further trust in <strong>City</strong> government by providing accurate and timely billing for utility customers(within two days <strong>of</strong> target date).• To provide more direct access to customer by mail, telephone or e-mail.• To ensure that each employee provides informative, courteous, customer service and all customers aretreated with respect and fairness. To be knowledgeable about all utility related issues important to the<strong>City</strong> and citizens.• To read water meters in a timely and accurate manner.OBJECTIVES:• Maintain accurate water meter reading schedules with a variance <strong>of</strong> less than 1%.• Decrease billing errors by

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