11.07.2015 Views

FYE 14 Budget prelim - City of Norman

FYE 14 Budget prelim - City of Norman

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CITY OF NORMANGOALS:DIVISION SERVICE EFFORTSAND ACCOMPLISHMENTSSEWER MAINTENANCE FUND / UTILITIES INSPECTION• To ensure all work is performed and completed in accordance with <strong>City</strong> <strong>of</strong> <strong>Norman</strong> standards andspecifications.• To provide the <strong>City</strong> <strong>of</strong> <strong>Norman</strong> with an efficient and effective water and wastewater distributionsystem.• Improve method <strong>of</strong> informing citizens <strong>of</strong> pending construction.• Improve method <strong>of</strong> tracking customer inquiries.OBJECTIVES:• Maintain accurate log <strong>of</strong> daily activity and construction progress.• Attend seminars and educational classes to improve knowledge <strong>of</strong> water and wastewater operation.• Educate and inform public <strong>of</strong> construction activities through <strong>City</strong> <strong>of</strong> <strong>Norman</strong> website.• Implement <strong>City</strong>Works into customer inquiry.PERFORMANCE MEASUREMENTS - RESULTS REPORT:<strong>FYE</strong> 11 <strong>FYE</strong> 12 <strong>FYE</strong> 13 <strong>FYE</strong> <strong>14</strong>ACTUAL ACTUAL PLAN ESTIMATE PROJECTEDPERFORMANCE INDICATORS:Inspect all active projects once a day – 90% <strong>of</strong>the timeRespond to public requests for informationwithin 4 working hours – 80% <strong>of</strong> the time96% 97% 90% 96% 95%95% 97% 80% 97% 90%ANNUAL BUDGET355

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