FYE 14 Budget prelim - City of Norman

CITY OF NORMANGOALS:DIVISION SERVICE EFFORTSAND ACCOMPLISHMENTSSTAFF SERVICES• Provide exceptional service to all customers• Perform all duties and tasks efficiently, dependably, and courteously• Enhance services to the public through innovation• Lead the successful transition to a new records management system• Create performance tracking measurements for records• Enhance recruiting strategy for police and extend to civilian positions• Provide quality training to departmental personnel to meet state requirements and certifications• Complete issue and training of rifles to the Operations Bureau• Develop a plan to provide an “On-line” training option to employeesOBJECTIVES:Records:• Provide leadership training to lead records clerks• Provide “Emotional Intelligence” training to all records personnel• Develop a records team to participate in the configuration and transition to the new records managementsystem• Assist in developing the agencies new website to provide more online services• Develop a method for tracking request for police recordsTraining and Personnel:• Develop, deliver, and manage training for entry level and incumbent employees• Coordinate and manage entry level police officer recruiting and hiring processes• Coordinate and manage annual firearms training, qualifications and inspections and required continuingeducation• Provide outside training on recruitment• Provide Active Shooter to all commissioned personnel• Depending on budget, purchase and issue the number of rifles required to equip all patrol personnel (thiswill not replace personally owned)• Research, plan and determine an “On-line” training option for employeesPERFORMANCE MEASUREMENTS - RESULTS REPORT:FYE 11 FYE 12 FYE 13 FYE 14ACTUAL ACTUAL PLAN ESTIMATE PROJECTEDPERFORMANCE INDICATORS:Limit identified data entry/clerical errors to 1%or less of totals.05 1% or < 1% or < 1% or < 1% or