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FYE 14 Budget prelim - City of Norman

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GOALS:CITY OF NORMANDIVISION SERVICE EFFORTSAND ACCOMPLISHMENTSWATER / LINE MAINTENANCE• Maintain an infrastructure capable <strong>of</strong> transporting an adequate supply <strong>of</strong> potable water for the purpose <strong>of</strong>consumption, irrigation and fire suppression.• Maintain a level <strong>of</strong> service for new meter installations so as not to create unnecessary delays in construction ordisruption in customer service.• Locate underground water lines as part <strong>of</strong> the Oklahoma One-Call System, Inc. to protect the <strong>City</strong>’sinfrastructure.• Implement residential Automatic Meter Reading (AMR) water meter installation.• Maintain a comprehensive valve and fire hydrant maintenance program.• Provide a stable and safe working environment.OBJECTIVES:• Minimize disruptions in customer service, by effectively maintaining the water distribution system, watertowers, and fire hydrants.• Respond to customer service requests within 30 minutes during business hours.• Install new meters and services in an efficient manner. (National benchmark is 15.6 hours per set; <strong>City</strong> <strong>of</strong><strong>Norman</strong> is less than 12 hours).• Respond to 95% <strong>of</strong> Oklahoma One-Call System, Inc. locate calls for contractors and citizens <strong>of</strong> <strong>Norman</strong> within48 hours.• Install 600 AMR meters per year.• Reduce on-the-job injuries through safety and education.• Replace 10,000 linear feet <strong>of</strong> pipe annually.PERFORMANCE MEASUREMENTS - RESULTS REPORT:<strong>FYE</strong> 11 <strong>FYE</strong> 12 <strong>FYE</strong> 13 <strong>FYE</strong> <strong>14</strong>ACTUAL ACTUAL PLAN ESTIMATE PROJECTEDPERFORMANCE INDICATORS:Average repair time: water <strong>of</strong>f to water on 1.95 hours 2.24 hours 2.30 hours 2.30 hours 2.30 hoursNumber <strong>of</strong> AMR meters installed 316 416 450 450 450Service calls completed 4,285 4,763 4,700 4,800 5,000Number <strong>of</strong> locates completed 5,747 4,700 4,500 4,700 4,900Number <strong>of</strong> valves exercised 1,468 1,971 2,000 4,000 4,000Percent hours lost to OJI per 1,000 hours worked 2.09% 8.07% 1% 1% 0%Fire hydrants maintained 3,577 1,006 4,200 5,490 5,490Hours <strong>of</strong> safety training per year/per employee 12 12 12 12 12Feet <strong>of</strong> deteriorated water lines replaced due to age 4,300 ft 6,105 ft 4,325 ft 4,350 ft 2,810 ftand/or undersize in urban areaFeet <strong>of</strong> “hot soils” (corrosive soils) pipe replaced 30588 ft 2,496 ft 2,720 ft 3,200 ft 3,150 ftNotes to Results Report:AMR – Automated Meter ReadingOJI – On-the-job InjuryANNUAL BUDGET367

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