FYE 14 Budget prelim - City of Norman

CITY OF NORMANGOALS:DIVISION SERVICE EFFORTSAND ACCOMPLISHMENTSEMERGENCY COMMUNICATIONS• Working in partnership with citizens by utilizing community-oriented policing philosophy to providehigh quality service to the community.• Continue to present and implement new programs which promote citizen satisfaction with all levels ofservice.• Improve the safety of citizens by accountability, new methods, and enhanced technology.• Provide department personnel with the training, knowledge and tools to provide highest levels of lawenforcement with available resources.OBJECTIVES:• Increase work area to allow for 7 work positions, 5 radio, 1 call taker and 1 supervisor.• Implement the ability for citizens to listen to the primary police and fire radio traffic via the internet.• Improve the authorization of burn permits to ensure better tracking of authorized burning.• Increase emergency medical dispatch quality assurance to 95 percent accuracy.• Identify liaisons for each department to assist in organizing the repair, training, and inventory ofradios.• Institute pending police dispatch quality assurance to 90 percent accuracy.PERFORMANCE MEASUREMENTS - RESULTS REPORT:FYE 11 FYE 12 FYE 13 FYE 14ACTUAL ACTUAL PLAN ESTIMATE PROJECTEDPERFORMANCE INDICATORS:Increase work area 5% 70% 100% 85% 100%Broadcast radio traffic over internet n/a n/a operational n/a operationalImprove burn permit process n/a n/a operational n/a operationalIncrease EMD QA scores 50% n/a 30% 40% 80%Identify radio system liaisons for eachdepartment0 0 50% 30% 50%Notes to Results Report:EMD QA – Emergency Medical Dispatcher Quality AssuranceANNUAL BUDGET225