FYE 14 Budget prelim - City of Norman

CITY OF NORMANGOALS:DIVISION SERVICE EFFORTSAND ACCOMPLISHMENTSFLEET REPAIR SERVICES• Provide safe and reliable repairs to all internal divisions.• Maintain the ASE Blue Seal of Excellence Program and keep the Fleet facility ASE certified.• Provide outsourcing for repairs not provided in-hours for vehicles and equipment.• Deliver the highest level of customer service.• Complete 75% of repairs in 24 hours and 25% of repairs in 48 hours.OBJECTIVES:• Deliver the highest level of customer service.• Conduct all department business in an ethical manner.• Always take a proactive rather than reactive approach to identify problems or issues and initiate correctiveaction immediately.• Increase the awareness of the City’s personnel in the need to support the Preventive MaintenanceService program for vehicles and equipment so that safety standards are continually met, liabilities arereduced, and an overall reduction in repair costs can be achieved.• Benchmark repairs with industry standards.PERFORMANCE MEASUREMENTS - RESULTS REPORT:FYE 11 FYE 12 FYE 13 FYE 14ACTUAL ACTUAL PLAN ESTIMATE PROJECTEDPERFORMANCE INDICATORS:Number of CNG vehicles 23 33 38 39 41Yearly productive average (national standardaverage is 70%)Benchmark repair standards average comparedto industrial standards81.5% 83% >70% 79% 80%-0.13% -0.10% 0.00% -0.15% -0.10%Preventive services completed 928 890 900 1,000 900Work orders completed 5,458 4,818 5,500 4,708 6,000Work order requests completed in 24 hours 3,491 2,874 3,500 2,619 4,000Work order requests completed in 48 hours 503 424 550 423 600Yearly field service repairs 611 454 615 432 650Notes to Results Report:ASE – Automotive Service ExcellenceCNG – Compressed Natural GasANNUAL BUDGET245