EMI Course Catalog - Emergency Management Institute - Federal ...

FEMA/FEDERAL PARTNERS
COURSES—EMPLOYEE
DEVELOPMENT
EmErgEncy managEmEnt InstItutE • 2011-2012 • catalog of coursEs
Performance Excellence Series II—
Leadership for Managerial Success (E529)
This is an advanced leadership course designed to
increase the management and supervision skills of
the agency’s aspiring leaders at the GS-11 through
GS-13 levels. The course will address the importance
of building trust; effective communication
and coaching; creating and sustaining high performance
teams; and becoming a visionary leader.
Selection Criteria: PFT employees in grades GS
11/12/13. CORE employees may attend on a spaceavailable
basis.
Course Length: 4 days
Performance Excellence Series I—
Leadership Skills for Emerging Leaders
(E533)
This course is an intermediate leadership course
designed for employees seeking opportunities to
take on new leadership roles. The course will provide
an understanding of the leadership competencies
necessary for advancing to the next level. The course
will address the importance of building trust; effective
communication; improving team effectiveness;
and understanding your organization’s vision and
the role you play.
Selection Criteria: PFT employees in grades GS 10 and
below. CORE employees may attend on a spaceavailable
basis.
Course Length:4 days
FEdErAL EmErgENCy mANAgEmENT AgENCy 146
Performance Excellence Series I—
Communications and Customer Service
(E534)
This course is designed to provide participants with
the knowledge and skills to deliver an oral presentation
with confidence, writing effectively to ensure
audience understanding and an overall professional
presence. It provides tools and techniques in the
areas of incoming/outgoing communication to
determine a win-win outcome for internal/external
customers; resolving and responding to difficult
customer issues; effectively responding to specific
behaviors that can damage customer relations; and
avoiding break-downs in the service process.
Selection Criteria: PFT employees in grades GS-10 and
below. CORE employees may attend on a spaceavailable
basis.
Course Length: 4 days
Performance Excellence Series I—
Achieving Effective Results and Teamwork
(E535)
This course covers the requirements for effective and
increased productivity in the workplace; projecting
leadership and self-confidence; and managing work
hours effectively. Participants learn how to analyze
and organize tasks and chart a course of action and
measure results. Through awareness, participants are
taught to understand the value of utilizing technology,
networking, and systems that increase work
productivity. Participants identify important qualities
and effective leadership traits needed in order
to be successful in the workplace and beyond.
Participants are provided strategies and techniques
for becoming effective team members.
Selection Criteria: PFT employees in grades GS-10 and
below. CORE employees may attend on a spaceavailable
basis.
Course Length: 4 days