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ONE-ON-ONE<br />
L. ROY PAPP<br />
When I told L. Roy Papp I was flying out to spend the day with<br />
him in Phoenix, he immediately replied, “What time does your plane<br />
arrive? I’ll <strong>com</strong>e pick you up at the airport.” I told him I could easily<br />
take a cab or shuttle bus into town. “I know you can, but I’m offering,<br />
and I’m going to pick you up. And if you can spend the night, my<br />
wife and I would love to take you out for dinner.” It was clear Papp<br />
would be a most hospitable host.<br />
Sure enough, there he was when I stepped into the terminal. As we<br />
drove to his office, he explained that he grew accustomed to picking<br />
people up at the airport while working for the U.S. government in<br />
Manila during the 1970s. Many of the representatives he was to meet<br />
with would arrive on red-eye flights that touched down early in the<br />
morning. They were tired and weary and in a place they knew nothing<br />
about. The best way to put them at ease was to have someone greet<br />
them personally at the terminal, instead of making them go through<br />
the hassle of finding ground transportation to their hotel. It became<br />
regular protocol, one Papp continues to practice more than 20 years<br />
later. As I think he quickly realized, I was most grateful.<br />
While pointing out his city’s finest landmarks, Papp shared that<br />
Phoenix isn’t a very good place to be an investment manager, since<br />
most folks here park their money in real estate, not stocks. Papp was<br />
one of the first investment advisers to set up shop here almost two<br />
decades ago. Until a large mutual fund <strong>com</strong>pany relocated its<br />
headquarters to Phoenix in 1997, he was by far the largest player in<br />
town. He clearly has a lot to show for his success. After having lunch<br />
at the Phoenix Country Club, where he works out several times a<br />
week, Papp took me a couple of blocks down to what he describes as<br />
“one of the best apartments in Phoenix.” His nineteenth-floor condominium<br />
rests atop the city’s largest residential building. It looks<br />
like a museum inside, boasting beautiful paintings from around the