C•CURE 800/8000 Software Configuration Guide - Tyco Security ...

Interpreting Paging and E-mail Error MessagesInterpreting Paging and E-mail Error MessagesVarious Paging and E-mail Error Messages are displayed byC•CURE 800/8000. Table 16-7 on page 16-25 describes these messages.Table 16-7: Paging and E-mail Error MessagesMessagesMessage too longCarrier Ack 1No IP AddressInvalid PINInvalid PortCarrier InvalidService NotConfiguredCarrier RuleViolationTAPI line no dialtonePossible MeaningsThe message is too long. The carrier record has the MaximumCharacters field configured to send more characters than thecarrier actually allows. The direct connect maximum is about 140characters.The terminal did not respond.• The modem is disconnected from the computer.• The modem is not responding correctly.The mail server is invalid (on the Paging tab on the SystemVariables dialog box).The e-mail address is invalid. There may be no e-mail addressconfigured on the Recipient dialog box.The port is invalid (on the Paging tab on the System Variablesdialog box).The recipient e-mail address is wrong. (If no carrier is specified,the e-mail address used is the one entered on the Recipientdialog box.)The communication service that you are attempting to use—adirect connection to a terminal or a modem or Internet mailconnection to a carrier—is not configured. Please configure theservice by checking with your carrier and entering all theinformation on the Carrier dialog box.The pager may be trying to use a port that is being used byanother process.There is no dial tone.• The modem is not plugged in to the phone line.• After you configured the TAPI modem and port for use bypaging, you disconnected the modem and used the port forapC communications.• A non-TAPI application is using the modem.C•CURE 800/8000 Software Configuration Guide 16–25