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Masters of Marketing - Lifecycle Performance Pros

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it, <strong>of</strong> course. And *YOU* are really proud <strong>of</strong> your site and<br />

*YOU* know that you are doing visitors a favor by telling<br />

them about the SiteSell products.<br />

Whoa! Let’s shift the focus from *YOU* for a second. :-)<br />

Let’s focus on your VISITOR’s mindset. Up above, I said...<br />

---------------------------------------------<br />

Get inside your visitor’s head -- realize how<br />

she will feel each step <strong>of</strong> the way. Whatever<br />

you do, consider the impact on your visitor<br />

-- if it does not make her "open to buy,"<br />

don’t do it.<br />

---------------------------------------------<br />

So maybe *YOU* see an honest site that tries to share the<br />

benefits <strong>of</strong> MYSS! with your visitor. But your *VISITOR*<br />

does not know you or your motivations. She might very well<br />

see a straight sales effort. With no other true content, it<br />

would be hard "for an outsider" to see it any other way.<br />

It does not matter what YOU see. If your VISITORS basically<br />

perceive a straight sales effort for your merchants, you’re<br />

SELLING, not PRE-selling. That means that the TWO-STEP<br />

process is now SELL-SELL...<br />

Redundancy = Turned OFF customer = LOW CR.<br />

But if you develop great content that leads to the click,<br />

you become a friend making a RECOMMENDATION rather than a<br />

stranger making a SALES PITCH. And if you create a truly<br />

great site, you’ll actually become a trusted EXPERT making<br />

an ENDORSEMENT.<br />

Recommendation = Turned ON customer = HIGH CR.<br />

In other words, don’t PUSH your visitor to the click, make<br />

her WANT to click. It makes all the difference if your<br />

visitor feels that it’s HER idea to deliver *YOUR* MWR (the<br />

*OPEN-TO-BUY CLICK*).<br />

--<br />

Geez, I was about to grab a c<strong>of</strong>fee. Fire away!<br />

"But can you give me a CONCRETE example <strong>of</strong> using content to<br />

PRE-sell?"<br />

121

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