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Masters of Marketing - Lifecycle Performance Pros

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On your next mailing you change only one element like the headline,<br />

<strong>of</strong>fer, pricing, etc. and then you split your list in half. One<br />

half gets letter#1 (your control) and the other half gets letter#2<br />

(the test) then see which one does better.<br />

And I guarantee you will see changes in results once you start<br />

testing.<br />

However, in order to accurately measure your test you’ve got to<br />

follow secret#7...<br />

===============================================<br />

Secret #7:<br />

Tracking<br />

===============================================<br />

John Wannamaker (and then later P.T. Barnum and William Wrigley),<br />

said that 50% <strong>of</strong> their advertising was being wasted -- but they<br />

didn’t know which 50%.<br />

But now each letter campaign you send out gives you the ability to<br />

precisely track what your return on investment is. This way you<br />

know to the penny if your marketing is working or not. Unlike<br />

many other forms <strong>of</strong> advertising you do to just get your "name out",<br />

direct mail gives you an easy way to track your returns.<br />

Subtracting your expenses (cost <strong>of</strong> postage, printing, and list<br />

rental) from how much business your direct mail campaign brought<br />

you gives you your pr<strong>of</strong>its.<br />

You must keep track <strong>of</strong> each and every prospect calling from your<br />

letter and responding to your specific <strong>of</strong>fer (secret # 4).<br />

That's why you’ll want to assign unique priority codes, extension<br />

numbers or fake employee names for each promotion. Each letter you<br />

send should have a unique code. Then you will be able to credit<br />

that letter with the inquiry or sale. So you know what works and<br />

what does not.<br />

Many times I’ll use a priority code at the top <strong>of</strong> the letter. When<br />

prospects call in your staff should be trained to ask for the<br />

priority code. Or you can use extension numbers like this:<br />

Call 301-555-1234 xF00. This way you know this code (the extension #)<br />

stands for an <strong>of</strong>fer you made F (February) 00 (2000).<br />

Or if you do face-to-face business, an easy way is require people<br />

to bring the letter with them/or present it to your staff in order<br />

to get the special <strong>of</strong>fer.<br />

448

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