„‚ CONDITIONS THAT HINDER EFFECTIVE COMMUNICATION

Figure 2. Example of Inferential Process: Construct Formation
and Behavioral Response
provides a constructive vehicle through which group participants can receive and share
information concerning their behavior, inferences, and constructs.
If group members observing the interaction between Kathy and Tom provide Kathy
with concrete examples of those behaviors that resulted in Tom’s forming the constructs
“manipulative” and “defensive,” alternative methods of presentation might be
considered by Kathy. It is also possible that Tom has made faulty inferences. In other
words, he may have formed constructs concerning Kathy’s behavior that are
inappropriate or invalid. Feedback to Tom, as the recipient of Kathy’s communications,
should address the inappropriateness of his inferences, as these will eventually provide
the basis for his behavioral response to Kathy. Finally, those involved in the feedback
process can provide Kathy with alternative methods of presenting herself and can offer
Tom alternative interpretations, if they are warranted.
For example, if the group consensus is that the inferences Tom drew from Kathy’s
behavior were inappropriate, and if alternative interpretations are offered (that is, that
Kathy’s behavior indicates she is scared), Tom’s response to her might be support rather
than confrontation. Figure 3 shows this process.
This model can be used to provide a conceptual framework for the interpretation of
both group and individual behavior. Using this model, awareness groups can serve two
important functions. First, through the use of consensual validation, they can create
sensitivity to the inferential process and its behavioral ramifications. Second, they can
suggest alternative behavioral responses and provide a nonthreatening environment in
which the members can experiment with these responses.
The Pfeiffer Library Volume 6, 2nd Edition. Copyright ©1998 Jossey-Bass/Pfeiffer ❚❘ 189