„‚ CONDITIONS THAT HINDER EFFECTIVE COMMUNICATION

SUMMARY
This article has discussed what assertiveness is as well as some preferred methods for
teaching assertiveness. Assertiveness is a dignified approach to human interaction that
preserves the esteem of all parties while, at the same time, accomplishing a particular
objective. Although other training programs may cover some of these skills, effective
assertiveness training packages skills in action-oriented modules designed to change
behavior so that it supports both task and relationship goals in the organization.
Assertiveness training meets ongoing needs; it is not simply a passing fad. The concept
of mutuality addresses many of the equality issues that are important in organizations
and demonstrates a way to honor oneself as well as others. Assertiveness fully supports
human resource values and is still a valid and useful training topic.
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The Pfeiffer Library Volume 6, 2nd Edition. Copyright ©1998 Jossey-Bass/Pfeiffer