HRM textbook

More documents

Recommendations

Info

CONTENTS XIII PART THREE TRAINING AND DEVELOPMENT 242 8 Training and Developing Employees 242 ORIENTING AND ONBOARDING NEW EMPLOYEES 244 The Purposes of Employee Orientation/Onboarding 244 The Orientation Process 244 OVERVIEW OF THE TRAINING PROCESS 246 Aligning Strategy and Training 246 THE STRATEGIC CONTEXT 246 Training and Performance 247 The ADDIE Five-Step Training Process 247 Conducting the Training Needs Analysis 247 Designing the Training Program 250 Developing the Program 253 IMPLEMENTING TRAINING PROGRAMS 253 On-the-Job Training 253 Apprenticeship Training 255 Informal Learning 255 Job Instruction Training 255 Lectures 256 Programmed Learning 256 Audiovisual-Based Training 257 Vestibule Training 257 Electronic Performance Support Systems (EPSS) 257 Videoconferencing 258 Computer-Based Training (CBT) 258 Simulated Learning 258 Interactive Learning 259 Internet-Based Training 259 Improving Productivity Through HRIS: Learning Management Systems 260 Mobile Learning 260 The Virtual Classroom 261 Lifelong and Literacy Training Techniques 261 Team Training 262 IMPLEMENTING MANAGEMENT DEVELOPMENT PROGRAMS 263 Strategy and Development 263 Managerial On-the-Job Training 263 Off-the-Job Management Training and Development Techniques 264 Leadership Development at GE 266 Talent Management and Mission-Critical Employees: Differential Development Assignments 267 MANAGING ORGANIZATIONAL CHANGE PROGRAMS 268 What to Change 268 Lewin s Change Process 269 Leading Organizational Change 269 Using Organizational Development 270 EVALUATING THE TRAINING EFFORT 272 Designing the Study 272 Training Effects to Measure 273 HR AS A PROFIT CENTER: Judging Training s Impact 274 CHAPTER SECTION SUMMARIES 275 DISCUSSION QUESTIONS 275 INDIVIDUAL AND GROUP ACTIVITIES 276 EXPERIENTIAL EXERCISE: FLYING THE FRIENDLIER SKIES 276 APPLICATION CASE: REINVENTING THE WHEEL AT APEX DOOR COMPANY 277 CONTINUING CASE: CARTER CLEANING COMPANY 277
XIV CONTENTS TRANSLATING STRATEGY INTO HR POLICIES & PRACTICES CASE: THE HOTEL PARIS CASE 278 KEY TERMS 278 ENDNOTES 278 9 Performance Management and Appraisal 282 BASIC CONCEPTS IN PERFORMANCE MANAGEMENT AND APPRAISAL 284 The Performance Appraisal Process 284 Why Appraise Performance? 285 HR AS A PROFIT CENTER: Setting Performance Goals at Ball Corporation 286 The Importance of Continual Feedback 286 Performance Management 286 THE STRATEGIC CONTEXT: TRW 287 Defining the Employee s Goals and Performance Standards 287 Who Should Do the Appraising? 288 TECHNIQUES FOR APPRAISING PERFORMANCE 290 Graphic Rating Scale Method 290 Alternation Ranking Method 294 Paired Comparison Method 294 Forced Distribution Method 294 Critical Incident Method 295 Narrative Forms 296 Behaviorally Anchored Rating Scales 296 Mixed Standard Scales 299 Management by Objectives 300 Computerized and Web-Based Performance Appraisal 300 Electronic Performance Monitoring 301 Appraisal in Practice 301 DEALING WITH APPRAISAL PROBLEMS AND INTERVIEWS 302 Potential Appraisal Problems 303 Guidelines for Effective Appraisals 304 Appraisals and the Law 306 Managing the Appraisal Interview 306 PERFORMANCE MANAGEMENT 309 Performance Management vs. Performance Appraisal 309 Using Information Technology to Support Performance Management 310 TALENT MANAGEMENT PRACTICES AND EMPLOYEE APPRAISAL 311 Appraising and Actively Managing Employees 311 Segmenting and Actively Managing Employees in Practice 311 CHAPTER SECTION SUMMARIES 312 DISCUSSION QUESTIONS 313 INDIVIDUAL AND GROUP ACTIVITIES 313 EXPERIENTIAL EXERCISE: GRADING THE PROFESSOR 314 APPLICATION CASE: APPRAISING THE SECRETARIES AT SWEETWATER U 314 CONTINUING CASE: CARTER CLEANING COMPANY 315 TRANSLATING STRATEGY INTO HR POLICIES & PRACTICES CASE: THE HOTEL PARIS CASE 316 KEY TERMS 316 ENDNOTES 316 10 Employee Retention, Engagement, and Careers 320 MANAGING EMPLOYEE TURNOVER AND RETENTION 322 Costs of Turnover 322 HR AS A PROFIT CENTER 322 Managing Voluntary Turnover 322 Retention Strategies for Reducing Voluntary Turnover 323 A Comprehensive Approach to Retaining Employees 324 THE STRATEGIC CONTEXT: IBM Aims for Flexibility 324 Managing Involuntary Turnover 325
Page 2 and 3: HUMAN THIRTEENTH EDITION RESOURCE M
Page 4: DEDICATED TO SAMANTHA AND TAYLOR
Page 8 and 9: C O N T E N T S Preface xxiii Ackno
Page 10 and 11: CONTENTS IX Departmental Managers S
Page 12 and 13: CONTENTS XI Recruiting Source Use a
Page 16 and 17: CONTENTS XV Talent Management and E
Page 18 and 19: CONTENTS XVII INCENTIVES FOR SALESP
Page 20 and 21: CONTENTS XIX HR AS A PROFIT CENTER:
Page 22 and 23: CONTENTS XXI INDIVIDUAL AND GROUP A
Page 24 and 25: P R E F A C E Human Resource Manage
Page 26 and 27: PREFACE XXV This edition again cont
Page 28: A C K N O W L E D G M E N T S Every
Page 31 and 32: LEARNING OBJECTIVES 1. Explain what
Page 33 and 34: CHAPTER 1 INTRODUCTION TO HUMAN RES
Page 59 and 60: LEARNING OBJECTIVES 1. Explain the
Page 61 and 62: CHAPTER 2 EQUAL OPPORTUNITY AND THE
Page 63 and 64: CHAPTER 2 EQUAL OPPORTUNITY AND THE
Page 65 and 66:
CHAPTER 2 EQUAL OPPORTUNITY AND THE
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Page 81 and 82:
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
LEARNING OBJECTIVES 1. Explain why
Page 101 and 102:
CHAPTER 3 HUMAN RESOURCE MANAGEMENT
Page 103 and 104:
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
Page 115 and 116:
Page 117 and 118:
Page 119 and 120:
Page 121 and 122:
Page 123 and 124:
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132:
Page 133 and 134:
CHAPTER 4 JOB ANALYSIS AND THE TALE
Page 135 and 136:
Page 137 and 138:
Page 139 and 140:
Page 141 and 142:
Page 143 and 144:
Page 145 and 146:
Page 147 and 148:
Page 149 and 150:
Page 151 and 152:
Page 153 and 154:
Page 155 and 156:
Page 157 and 158:
Page 159 and 160:
Page 161 and 162:
Page 163 and 164:
Page 165 and 166:
LEARNING OBJECTIVES 1. List the ste
Page 167 and 168:
CHAPTER 5 PERSONNEL PLANNING AND RE
Page 169 and 170:
Page 171 and 172:
Page 173 and 174:
Page 175 and 176:
Page 177 and 178:
Page 179 and 180:
Page 181 and 182:
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Page 189 and 190:
Page 191 and 192:
Page 193 and 194:
Page 195 and 196:
Page 197 and 198:
Page 199 and 200:
Page 201 and 202:
Page 203 and 204:
LEARNING OBJECTIVES 1. Explain what
Page 205 and 206:
CHAPTER 6 EMPLOYEE TESTING AND SELE
Page 207 and 208:
Page 209 and 210:
Page 211 and 212:
Page 213 and 214:
Page 215 and 216:
Page 217 and 218:
Page 219 and 220:
Page 221 and 222:
Page 223 and 224:
Page 225 and 226:
Page 227 and 228:
Page 229 and 230:
Page 231 and 232:
Page 233 and 234:
Page 235 and 236:
Page 237 and 238:
Page 239 and 240:
Page 241 and 242:
LEARNING OBJECTIVES 1. List the mai
Page 243 and 244:
CHAPTER 7 INTERVIEWING CANDIDATES 2
Page 245 and 246:
Page 247 and 248:
Page 249 and 250:
Page 251 and 252:
Page 253 and 254:
Page 255 and 256:
Page 257 and 258:
Page 259 and 260:
Page 261 and 262:
Page 263 and 264:
Page 265 and 266:
Page 267 and 268:
Page 269 and 270:
Page 271 and 272:
LEARNING OBJECTIVES 1. Summarize th
Page 273 and 274:
CHAPTER 8 TRAINING AND DEVELOPING E
Page 275 and 276:
Page 277 and 278:
Page 279 and 280:
Page 281 and 282:
Page 283 and 284:
Page 285 and 286:
Page 287 and 288:
Page 289 and 290:
Page 291 and 292:
Page 293 and 294:
Page 295 and 296:
Page 297 and 298:
Page 299 and 300:
Page 301 and 302:
Page 303 and 304:
Page 305 and 306:
Page 307 and 308:
Page 309 and 310:
Page 311 and 312:
LEARNING OBJECTIVES 1. Define perfo
Page 313 and 314:
CHAPTER 9 PERFORMANCE MANAGEMENT AN
Page 315 and 316:
Page 317 and 318:
Page 319 and 320:
Page 321 and 322:
Page 323 and 324:
Page 325 and 326:
Page 327 and 328:
Page 329 and 330:
Page 331 and 332:
Page 333 and 334:
Page 335 and 336:
Page 337 and 338:
Page 339 and 340:
Page 341 and 342:
Page 343 and 344:
Page 345 and 346:
Page 347 and 348:
Page 349 and 350:
LEARNING OBJECTIVES 1. Describe a c
Page 351 and 352:
CHAPTER 10 EMPLOYEE RETENTION, ENGA
Page 353 and 354:
Page 355 and 356:
Page 357 and 358:
Page 359 and 360:
Page 361 and 362:
Page 363 and 364:
Page 365 and 366:
Page 367 and 368:
Page 369 and 370:
Page 371 and 372:
Page 373 and 374:
Page 375 and 376:
Page 377 and 378:
Page 379 and 380:
LEARNING OBJECTIVES 1. List the bas
Page 381 and 382:
CHAPTER 11 ESTABLISHING STRATEGIC P
Page 383 and 384:
Page 385 and 386:
Page 387 and 388:
Page 389 and 390:
Page 391 and 392:
Page 393 and 394:
Page 395 and 396:
Page 397 and 398:
Page 399 and 400:
Page 401 and 402:
Page 403 and 404:
Page 405 and 406:
Page 407 and 408:
Page 409 and 410:
Page 411 and 412:
Page 413 and 414:
Page 415 and 416:
Page 417 and 418:
Page 419 and 420:
LEARNING OBJECTIVES 1. Explain how
Page 421 and 422:
CHAPTER 12 PAY FOR PERFORMANCE AND
Page 423 and 424:
Page 425 and 426:
Page 427 and 428:
Page 429 and 430:
Page 431 and 432:
Page 433 and 434:
Page 435 and 436:
Page 437 and 438:
Page 439 and 440:
Page 441 and 442:
Page 443 and 444:
Page 445 and 446:
Page 447 and 448:
Page 449 and 450:
Page 451 and 452:
LEARNING OBJECTIVES 1. Name and def
Page 453 and 454:
CHAPTER 13 BENEFITS AND SERVICES 42
Page 455 and 456:
Page 457 and 458:
Page 459 and 460:
Page 461 and 462:
Page 463 and 464:
Page 465 and 466:
Page 467 and 468:
Page 469 and 470:
Page 471 and 472:
Page 473 and 474:
Page 475 and 476:
Page 477 and 478:
Page 479 and 480:
Page 481 and 482:
Page 483 and 484:
Page 485 and 486:
Page 487 and 488:
LEARNING OBJECTIVES 1. Explain what
Page 489 and 490:
CHAPTER 14 ETHICS AND EMPLOYEE RIGH
Page 491 and 492:
Page 493 and 494:
Page 495 and 496:
Page 497 and 498:
Page 499 and 500:
Page 501 and 502:
Page 503 and 504:
Page 505 and 506:
Page 507 and 508:
Page 509 and 510:
Page 511 and 512:
Page 513 and 514:
Page 515 and 516:
Page 517 and 518:
Page 519 and 520:
Page 521 and 522:
Page 523 and 524:
LEARNING OBJECTIVES 1. Give a brief
Page 525 and 526:
CHAPTER 15 LABOR RELATIONS AND COLL
Page 527 and 528:
Page 529 and 530:
Page 531 and 532:
Page 533 and 534:
Page 535 and 536:
Page 537 and 538:
Page 539 and 540:
Page 541 and 542:
Page 543 and 544:
Page 545 and 546:
Page 547 and 548:
Page 549 and 550:
Page 551 and 552:
Page 553 and 554:
Page 555 and 556:
Page 557 and 558:
Page 559 and 560:
LEARNING OBJECTIVES 1. Explain the
Page 561 and 562:
CHAPTER 16 EMPLOYEE SAFETY AND HEAL
Page 563 and 564:
Page 565 and 566:
Page 567 and 568:
Page 569 and 570:
Page 571 and 572:
Page 573 and 574:
Page 575 and 576:
Page 577 and 578:
Page 579 and 580:
Page 581 and 582:
Page 583 and 584:
Page 585 and 586:
Page 587 and 588:
Page 589 and 590:
Page 591 and 592:
Page 593 and 594:
Page 595 and 596:
Page 597 and 598:
Page 599 and 600:
Page 601 and 602:
Page 603 and 604:
Page 605 and 606:
LEARNING OBJECTIVES 1. List the HR
Page 607 and 608:
CHAPTER 17 MANAGING GLOBAL HUMAN RE
Page 609 and 610:
Page 611 and 612:
Page 613 and 614:
Page 615 and 616:
Page 617 and 618:
Page 619 and 620:
Page 621 and 622:
Page 623 and 624:
Page 625 and 626:
Page 627 and 628:
Page 629 and 630:
Page 631 and 632:
Page 633 and 634:
Page 635 and 636:
CHAPTER 18 MANAGING HUMAN RESOURCES
Page 637 and 638:
Page 639 and 640:
Page 641 and 642:
Page 643 and 644:
Page 645 and 646:
Page 647 and 648:
Page 649 and 650:
Page 651 and 652:
Page 653 and 654:
Page 655 and 656:
INDIVIDUAL AND GROUP ACTIVITIES CHA
Page 657 and 658:
Page 659 and 660:
Page 661 and 662:
A P P E N D I X A PHR and SPHR know
Page 663 and 664:
APPENDIX A 635 08 Identify internal
Page 665 and 666:
APPENDIX A 637 04 Total Rewards (16
Page 667 and 668:
APPENDIX A 639 02 Identify the orga
Page 669 and 670:
A P P E N D I X B Comprehensive Cas
Page 671 and 672:
APPENDIX B 643 5. Miriam, the contr
Page 673 and 674:
APPENDIX B 645 good manners in the
Page 675 and 676:
APPENDIX B 647 dozen Googlers, tapp
Page 677 and 678:
APPENDIX B 649 Auto service is a to
Page 679 and 680:
APPENDIX B 651 breaks and for lunch
Page 681 and 682:
APPENDIX B 653 The Baker panel look
Page 683 and 684:
G L O S S A R Y action learning A t
Page 685 and 686:
GLOSSARY 657 electronic performance
Page 687 and 688:
GLOSSARY 659 It usually also involv
Page 689 and 690:
GLOSSARY 661 role playing A trainin
Page 691 and 692:
N A M E / O R G A N I Z A T I O N I
Page 693 and 694:
NAME/ORGANIZATION INDEX 665 Carlson
Page 695 and 696:
NAME/ORGANIZATION INDEX 667 F Faceb
Page 697 and 698:
NAME/ORGANIZATION INDEX 669 456n129
Page 699 and 700:
NAME/ORGANIZATION INDEX 671 London,
Page 701 and 702:
NAME/ORGANIZATION INDEX 673 Patters
Page 703 and 704:
NAME/ORGANIZATION INDEX 675 387n24,
Page 705 and 706:
NAME/ORGANIZATION INDEX 677 Wolkins
Page 707 and 708:
SUBJECT INDEX 679 Web sites, 442 Se
Page 709 and 710:
SUBJECT INDEX 681 contemporary topi
Page 711 and 712:
SUBJECT INDEX 683 supply of inside
Page 713 and 714:
SUBJECT INDEX 685 J Job aid, 258 Jo
Page 715 and 716:
SUBJECT INDEX 687 virtual job fairs
Page 717 and 718:
SUBJECT INDEX 689 hostile environme
Page 719 and 720:
SUBJECT INDEX 691 on-the-job traini
show all

HRM textbook

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?