HRM textbook

630 PART 5 EMPLOYEE RELATIONS
30. www.osha.gov/dcsp/smallbusiness/sharp.
html, accessed February 17, 2010.
31. Dietz et al., HRM Inside UK E-commerce
Firms.
32. Adrienne Fox, McMurray Scouts Top
Talent to Produce Winning Results, HR
Magazine 51, no. 7 (July 2006), pp. 57.
33. This is based on John Drake, Interviewing
for Managers: A Complete Guide to Employment
Interviewing (New York, AMACOM,
1982).
34. Ibid.
35. Colin Gray and Christopher Mabey,
Management Development: Key Differences
Between Small and Large Businesses
in Europe, International Small
Business Journal 23, no. 5 (October 2005),
pp. 467 485.
36. Ibid. See also Essi Saru, Organizational
Learning and HRD: How Appropriate
Are They for Small Firms? Journal of
European Industrial Training 31, no. 1
(January 2007), pp. 36 52.
37. From Stephen Covey, Small Business,
Big Opportunity, Training 43, no. 11
(November 2006), pp. 40.
38. Gina Ruiz, Smaller Firms in Vanguard of
Flex Practices, Workforce Management
84, no. 13 (November 21, 2005), pp. 10.
39. Kira Bindrum, Little Firms Redefine Culture
of Work, Crain s New York Business
25, no. 49 (December 7 13, 2009), p. 20.
40. Ibid., pp. 7 13.
41. Ruiz, Smaller Firms in Vanguard of Flex
Practices.
42. These are from Ty Freyvogel, Operation
Employee Loyalty, Training Media Review,
September October 2007.
43. Ibid.
44. Ibid.
45. Based on Bob Nelson, 1001 Ways to Reward
Employees (New York: Workmen Publishing,
1994), pp. 19. See also Sunny C. L. Fong
and Margaret A. Shaffer, The Dimensionality
and Determinants of Pay Satisfaction:
A Cross-Cultural Investigation of a Group
Incentive Plan, International Journal of
Human Resource Management 14, no. 4
(June 2003), p. 559(22).
46. Judith Medina, No Help in Sight for Soaring
Costs, Crain s New York Business 26,
no. 2 (January 11 17, 2010), pp. 10, 13.
47. Michelle V. Rafter, Back in a Giving
Mood, Workforce Management 88, no. 10
(September 14, 2009), pp. 25 29.
48. Ibid.
49. Jeffrey Marshall and Ellen Heffes, Benefits:
Smaller Firm Workers Often Getting
Less, Financial Executive 21, no. 9
(November 1, 2005), p. 10.
50. www.dol.gov/ebsa/pdf/ppa2006.pdf,
accessed February 18, 2008.
51. Bill Leonard, New Retirement Plans for
Small Employers, HR Magazine 51, no. 12
(December 2006), pp. 30.
52. Kristen Falk, The Easy Retirement Plan
for Small Business Clients, National
Underwriter 111, no. 45 (December 3,
2007), pp. 12 13.
53. Ibid.
54. Dina Berta, Job Trekker s Odyssey Offers
HR Insights, Nation s Restaurant News
42, no. 6 (February 11, 2008), pp. 1, 12.
55. Dina Berta, IHOP Franchise Employs
Post-Hiring Surveys to Get Off Turnover
Treadmill, Nation s Restaurant News 41,
no 39 (October 1, 2007), p. 6.
56. Dina Berta, IHOP Franchisee Employs
Post-Hiring Surveys to Get Off Turnover
Treadmill, Nation s Restaurant News 41,
no. 39 (October 1, 2007), p. 6.
57. Kate Leahy, The 10 Minute Manager s
Guide to . . . Communicating with Employees,
Restaurants & Institutions 116, no. 11
(June 1, 2006), pp. 22 23.
58. Ibid.
59. Ibid.
60. Phillip Perry, Welcome to the Family,
Restaurant Hospitality 90, no. 5 (May 2006),
pp. 73, 74, 76, 78.
61. Ibid.
62. Ibid.
63. Ibid.
64. Ibid.
65. Jane Applegate, Employee Leasing Can Be
a Savior for Small Firms, Business Courier
Serving Cincinnati Northern Kentucky
(January 28, 2000), p. 23.
66. Robert Beck and Jay Starkman, How to
Find a PEO That Will Get the Job Done,
National Underwriter 110, no. 39
(October 16, 2006), pp. 39, 45.
67. Layne Davlin, Human Resource Solutions
for the Franchisee, Franchising World 39,
no. 10 (October 2007), pp. 27 28.
68. Beck and Starkman, How to Find a PEO.
69. Lyle DeWitt, Advantages of Human
Resources Outsourcing, The CPA Journal
75, no. 6 (June 2005), pp. 13.
70. Max Chafkin, Fed Up with HR? Inc. 28,
no. 5 (May 2006), pp. 50 52.
71. Ibid.
72. Ibid.
73. Ibid.
74. Diana Reitz, Employee Leasing Breeds
Liability Questions, National Underwriter
Property and Casualty Risk and Benefits
Management 104, no. 18 (May 2000), p. 12.
75. Max Chafkin, Fed Up with HR? Inc. 28,
no. 5 (May 2006), pp. 50 52.
76. For a more complete list, see, for example,
Sondra Servais, Personnel Director
(Deerfield Beach, FL: Made E-Z Products,
1994); and www.hoovers.com/
business-forms/ pageid_16436 /
global-mktg-index.xhtml?cm_ven=
PAID&cm_cat=GGL&cm_pla=FRM&c
m_ite=employment_contract_forms,
accessed July 20, 2008.
77. Office Depot, Winter 2003 Catalog (Delray
Beach, FL: Office Depot, 2003).
78. www.ihrim.org, accessed April 28, 2008.
79. Adapted from Kenneth Laudon and Jane
Laudon, Management Information Systems:
New Approaches to Organization and Technology
(Upper Saddle River, NJ: Prentice
Hall, 1998), p. G7. See also Michael Barrett
and Randolph Kahn, The Governance of
Records Management, Directors and Boards
26, no. 3 (Spring 2002), pp. 45 48; Anthony
Hendrickson, Human Resource Information
Systems: Backbone Technology of
Contemporary Human Resources, Journal
of Labor Research 24, no. 3 (Summer 2003),
pp. 381 395.
80. HR Execs Trade Notes on Human
Resource Information Systems, BNA Bulletin
to Management (December 3, 1998),
p. 1. See also Brian Walter, But They Said
Their Payroll Program Complied with the
FLSA, Public Personnel Management 31,
no. 1 (Spring 2002), pp. 79 94.
81. HR Execs Trade Notes on Human
Resource Information Systems, BNA
Bulletin to Management (December 3,
1998), p. 2. See also Ali Velshi, Human
Resources Information, The Americas
Intelligence Wire (February 11, 2004).
82. Copyright Gary Dessler, PhD, 2011; based
on information in Michelle Conlin, Netflix:
Flex To The Max, September 24,
2007, www.businessweek.com/magazine/
content/07_39/b4051059.htm, accessed
July 3, 2011; Robert J. Grossman, Tough
Love at Netflix, April 1, 2010, www.shrm.
org/Publications/hrmagazine/Editorial-
Content/2010/0410/Pages/0410grossman3.
aspx, accessed July 3, 2011; and David F.
Larcker, Allan McCall, and Brian Tayan,
Equity on Demand: The Netflix Approach
to Compensation, January 15, 2010, http://
hbr.org/product/equity-on-demand-the-
netflix-approach-to-compensat/an/CG19-
PDF-ENG, accessed July 3, 2011.