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672 NAME/ORGANIZATION INDEX Morris, David, 345n67 Morris, Sara, 491n19 Morrison, Kathryn, 209n30 31 Moskowitz, Rachel, 66n47 Motorola, 596 Muczyk, J. P., 280n51 Muhl, Charles, 492n87 Muldowney, Patrick, 454n51 Mullich, Joe, 173n98 Munniksma, Lisa, 173n97 Murdoch, Rupert, 75 Murphy, Kevin, 208n10, 208n13 14, 208n17, 209n19, 233n17, 317n18, 318n42 Murphy Oil USA, 572n27 Myers, Jeffrey, 572n20 MySpace, 612 N Nahrgang, Jennifer, 573n85 Nancherla, Aparna, 233n15, 279n46 Narvaez, D., 491n34 NASCAR, 545 Nash, G. N., 280n51 Nash, James, 572n35, 573n81, 573n89 Natchez, Meryl, 281n124 National Aeronautics and Space Administration, 520 National Association of Manufacturers (NAM), 613 National Association of Professional Employer Organizations, 622 National Black MBA Association, 164 National Council on Aging, 340, 444 National Electrical Manufacturer s Association, 363 National Federation of the Blind, 37 National Football League (NFL), 510, 515, 516 National Institute for Occupational Safety and Health (NIOSH), 547, 557, 558, 559 National Job Bank, 154 National Labor Relations Board (NLRB), 358, 499 500, 503 508, 515, 528n44 National Society of Hispanic MBAs, 164 National Trade Association, 363 National Underwriter, 630n52, 630n66 National Urban League, 59 Nation s Restaurant News, 172n45, 172n51, 280n59, 630n54 56 NCR, 12 Neary, D. Bradford, 316n2 Needleman, Sarah, 209n37 Nelson, Bob, 418n36, 630n45 Nelson, Carnot, 234n51 Nelson, Emily, 493n109 Nelson, Millicent, 387n11 NES Rentals Holdings, Inc., 423, 425 Netflix, 627 628, 630n82 Network World, 235n80 Neveu, Robert, 173n114, 211n134 New Hampshire Business Review, 99n40 Newport, M. Gene, 528n78 News Corporation, 75, 525 New York City Administration for Children s Services, 154 New York City Opera, 500 New York Knicks, 63 New York Times, The, 63, 68n94, 69n129, 171n1, 172n74, 172n77, 172n91, 173n126, 210n94, 346n75, 386n6, 418n27, 453n14, 491n13, 491n27, 527n6, 527n23, 528n87, 571n14, 574n123, 575n171, 601n7, 603n114 NFL. See National Football League (NFL) NFL Players Association, 510 Ng, Thomas, 173n121 Nichols, Gail, 455n86 Nicholson, Gilbert, 629n16 Nicholson, Nigel, 421n113 Nighswonger, Todd, 572n49, 574n139 Nightly Business Line, 384 Nike, 155 Nishii, Lisa, 69n119 Nobile, Robert, 387n32 Nokia, 268, 269, 270, 281n123 Nooyi, Indra, 75 Northam, Melissa, 455n113 Northrop Grumman Corp., 445 Northrup, Herbert, 528n68 Northwestern University, 63 Novak, C. James, 416 Novartis China, 325 Novartis Pharmaceuticals Corp., 31 Nucor Corp., 413, 421n119 Nutt, Paul, 99n6 NuView, Inc., 595, 611 Nye, David, 68n105 O Obama, Barak, 32 Obdyke, Louis, 575n190 Occupational Hazards, 571 572n19, 571n4, 571n6 7, 571n10 11, 571n17, 572n21, 572n27, 572n33, 572n35, 572n39 40, 572n49 53, 572n57 59, 573n61 62, 573n65 66, 573n68 69, 573n73, 573n76, 573n78 79, 573n81 84, 573n87 89, 573n92 97, 573n99, 574n101 102, 574n105 106, 574n108, 574n119, 574n139, 574n145, 575n182, 575n188 Occupational Outlook Quarterly, 13, 28n24 25, 28n34 35, 66n47, 144, 456n133 Occupational Safety and Health Administration (OSHA), 533 539, 546 547, 557, 564, 570, 610 611, 614 Occupational Safety and Health Review Commission (OSHRC), 537, 539 O Connell, Bill, 419n49 O Connell, Joseph, 455n107 Odman, Ronald B., 135n44 Office Depot, 624, 630n77 Office of Federal Contract Compliance Programs (OFCCP), 33 Offstein, Evan, 99n16 Oh, Hao Zhao, 173n100 Oh, Sue, 317n16 Okimoto, Tyler, 318n59 O Leary, Brian, 68n108 O Leonard, Karen, 280n55 Olson, Madeline Hess, 420n99 Olson-Buchanan, Julie, 492n59 O Neill, Ann M., 211n121 Ones, Deniz, 210n58 O*Net, 329, 342 Optima Air Filter Company, 133 Oracle Corporation, 613, 625 Oracle PeopleSoft, 442 Ordonez, L., 491n35 Orey, Michael, 492n88 Organizational Behavior and Human Decision Processes, 68n114 Organizational Behavior and Human Performance, 234n38 Organizational Dynamics, 172n82, 420n96 Organization Development, 281n133 Organization of Chinese Americans, 164 Orlitzky, Marc, 173n93 Osborne, Richard, 491n8 Ostroff, Sheri, 317n20 Otte, Fred, 345n43 Outback Steakhouse, 184 185 Overman, Stephenie, 172n90, 603n94 Owens, Donna, 455n109 P Paauwe, Jaap, 29n70 Pace, Ann, 280n69, 345n52 Pacific Gas & Electric Company (PG&E), 264 Pacific Timesheet, 354 Page, Larry, 579 Palais, Lauren, 492n77 Palmer, David, 235n71 Palo Alto Software, 76 Panepento, Peter, 172n85 Papa John s, 77 Pappas, Michael, 68n103 104 Paradise, Andrew, 279n18 Parasuraman, S., 68n114 Paris International Hotel, 87 Park, Heejoon, 317n24 Parker-Pope, Tara, 574n123 Parmenter, Eric, 455n98 Patagonia, 100, 241 Pater, Robert, 572n46, 573n65, 573n69
NAME/ORGANIZATION INDEX 673 Patterson, Maureen, 209n42 Payne, Dinah, 528n74 Payne, Richard, 235n83 Peak, Martha, 281n109 Pearson Corporation, 6 Pearson Education, 119 Pedigo, Leslie, 209n42 Peiperl, Maury, 602n65 Pell, Arthur, 235n61 Pelled, Lisa Hope, 344n17 Pensions and Investments, 455n97 People and Strategy, 99n9 PeopleClick, 86 PeopleFilter, 86 People Management, 453n23 PepsiCo, 75, 77, 78, 590 PepsiCo Beverages North America, 77 PepsiCo International, 77 Performance Improvement Quarterly, 279n22 Perry, Bill, 279n26 Perry, Brian, 572n56 Perry, Elissa, 28n12 Perry, Phillip, 630n60 Personnel, 66n50, 135n28, 209n30, 211n106, 493n107 Personnel Administrator, 66n43, 527n36 Personnel and Organizational Psychology, 209n42 Personnel Director, 630n76 Personnel Journal, 66n23, 172n80 81, 210n83, 210n88, 210n91, 234n24, 235n66, 420n99, 528n66, 528n74, 574n146, 575n163 Personnel Law, 68n92, 173n132 Personnel Psychology, 66n44 45, 68n115, 135n20, 135n34, 135n39, 135n43, 135n44, 173n93, 173n107, 173n126, 173n137, 189, 208n4, 209 210n57, 209n17, 209n30, 209n35, 209n43 44, 209n48, 209n55, 210n58, 210n60, 210n62, 210n67, 210n69, 210n98, 211n108, 211n124, 211n133, 233n2, 233n9 10, 233n19, 234n34 35, 234n37, 234n43, 234n45, 234n54, 235n66 68, 235n71, 235n79, 278 279n2, 279n34, 280n51, 280n84, 281n113, 281n134, 317n15, 317n20 23, 317n26, 317n34, 318n40, 318n55, 318n60, 319n68, 344n22, 387n12, 419n74, 455n121, 492 493n91 92, 492n65, 572n44, 602n66, 602n75 Personnel Review, 99n14 Personnel Today, 173n118, 574n122, 574n132 Peters, Lawrence, 318n63 Petersen, Dan, 572n40 Peterson, Coleman, 210n74 Peterson, Suzanne, 421n109 Pfau, Bruce, 317n28 Pfizer Inc., 144, 461 Pflug, Warner, 527n17 Phatak, Arvind, 602n30 Phillips, Geneva M., 135n44 Phillips, Jack, 281n140 Phillips, Jean, 67n66, 135n28, 135n40, 171n6, 208n7, 209n26, 344n3 Phillips, Patti, 281n140 Pierce, Charles, 209n22 Pierce, F. David, 571n10 Pilat NAI, 148 Pitt-Catsouphes, Marcie, 173n116 117 Pittman, Jeffrey, 211n123 Piturro, Marlene, 493n105 Pizza Hut, 77 Plachy, Roger, 135n28, 388n47 Plant Engineering, 29n57 Plateau Systems, 260 Pletz, John, 453n1 Ployhart, Robert, 208n17 Podolsky, Mark, 418n14 Poe, Andrea, 492n75 Poerio, Mark, 389n102 Pohley, Katja, 210n67 Poignand, Courtney, 211n117 Pomeroy, Ann, 29n60, 280n99, 281n106, 318n65, 456n138 Poole, Patricia, 572n33 Porter, Michael, 78, 99n7 Porter, Tom, 171n24 Portman Hotel, Shanghai, 71, 72, 82, 84, 94, 96, 99n1 Posthuma, Richard, 66n44 45, 233n10, 305 Postol, Lawrence, 66n39 Powell, Cliff, 601n22 PreVisor, 185, 611 Prezant, Fran, 234n56 Prichard, Robert, 418n12 Pridgen, Nancy, 455n89 PR Newswire, 99n21 Probst, Tahira, 571n4 Procter & Gamble (P&G), 596, 597 Progressive Grocer, 493n121 Provident Bank, 625 Prudential Relocation, 588 PR Week, 150 Psychological Assessment Resources, Inc., 180 Psychological Testing, 208n10, 208n13 14, 208n17, 209n19, 233n17 Psychology and Work Today, 233n6 Public Personnel Management, 67n65, 68n109, 134n8, 135n11, 171n30, 171n34, 209n54, 211n106, 233n18, 235n68, 316n7, 319n67, 319n70, 345n57, 345n67, 418n25 Public Utilities Fortnightly, 492n50 Puerto Rico Telephone Company, 492n83 Pulakos, Elaine, 188, 210n61, 291 Puncochar, Paul, 574n106 Purcell, Patrick, 454n82 PureSafety, 547, 612 Pursell, Chris, 528n92 Pursell, Elliot, 235n66 Putka, Dan, 210n59 Pyrillis, Rita, 68n91 Q Quaker Oats North America, 77, 78 Quinones, Miguel, 209n44, 210n67 R Radebaugh, Lee, 602n29 Rafter, Michelle, 418n33, 602n38, 630n47 Raices, Maxene, 347 Railton, W. Scott, 572n21 Ralston, David, 601n9 Ramstad, Peter, 29n53 Raphel, Todd, 281n138 Rau, Barbara, 173n125 Raytheon Co., 465 Reaser, Azure, 28n24 Recreation Equipment, Inc., 204 Recruiting-Online, 59 Recruitment Today, 211n105 Reda, James, 388n69, 419n65 RedCarpet, 246 Red Robin Gourmet Burgers, 51 Reese, Gaye, 573n77 Reider, Matthew H., 233n10, 234n38 Reilly, Nora, 234n37, 234n39 Reis, Matthew, 280n90 Reiter-Palmon, Roni, 135n23 Rekus, John, 573n78 Render, Barry, 418n1 Renn, Robert, 317n12 Restaurant Hospitality, 630n60 Restaurants and Institutions, 630n57 Review of Business, 210n81 Reynolds, Russell, 157 Reynolds, Scott J., 491n33 Rhapsody restaurant, 261 Rice, Charles, 493n96 Richardson, Reed, 511, 528n54 Risher, Howard, 317n31, 319n71, 389n108, 421n116 Risk Management, 573n75, 575n158 Ritz-Carlton Company, 71, 72, 82 Robb, Drew, 318n46 47, 455n105, 603n122 Robbins, Stephen, 344n8 Roberson, Loriann, 492n64 Robert Half International, 324 Roberts, Bill, 100n46, 171n11, 171n14, 171n37, 210n80, 454n73, 492n78, 492n86, 575n186 Robins, Gary, 234n26 Robinson, Alan, 421n114 Rockwell International, 54 Rodgers, Douglas, 234n24 Rodgers, Johanna, 455n102
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HUMAN THIRTEENTH EDITION RESOURCE M
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DEDICATED TO SAMANTHA AND TAYLOR
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C O N T E N T S Preface xxiii Ackno
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CONTENTS IX Departmental Managers S
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CONTENTS XI Recruiting Source Use a
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CONTENTS XIII PART THREE TRAINING A
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CONTENTS XV Talent Management and E
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CONTENTS XVII INCENTIVES FOR SALESP
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CONTENTS XIX HR AS A PROFIT CENTER:
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CONTENTS XXI INDIVIDUAL AND GROUP A
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P R E F A C E Human Resource Manage
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PREFACE XXV This edition again cont
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A C K N O W L E D G M E N T S Every
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LEARNING OBJECTIVES 1. Explain what
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CHAPTER 1 INTRODUCTION TO HUMAN RES
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 2 EQUAL OPPORTUNITY AND THE
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LEARNING OBJECTIVES 1. Explain why
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CHAPTER 3 HUMAN RESOURCE MANAGEMENT
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CHAPTER 4 JOB ANALYSIS AND THE TALE
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LEARNING OBJECTIVES 1. List the ste
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CHAPTER 7 INTERVIEWING CANDIDATES 2
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LEARNING OBJECTIVES 1. List the bas
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LEARNING OBJECTIVES 1. Explain how
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LEARNING OBJECTIVES 1. Name and def
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CHAPTER 13 BENEFITS AND SERVICES 42
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CHAPTER 14 ETHICS AND EMPLOYEE RIGH
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LEARNING OBJECTIVES 1. Give a brief
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CHAPTER 15 LABOR RELATIONS AND COLL
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 16 EMPLOYEE SAFETY AND HEAL
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LEARNING OBJECTIVES 1. List the HR
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CHAPTER 18 MANAGING HUMAN RESOURCES
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