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674 NAME/ORGANIZATION INDEX Rodriguez, Andrea, 234n56 Roehling, Mark, 66n44 Roehling, Patricia, 345n33 Rogers, Elizabeth, 573n67 Rolex, 74 Rosato, Donna, 575n172 Rose, Josee, 172n48 Rosen, Dean, 66n25, 66n27 Rosenblum, Keith, 573n75 Ross, Timothy, 420n96 Rossler, Paul, 420n101 Roth, Philip, 67n67, 210n62, 234n53 Rothstein, Mitchell, 29n70 Rotundo, Maria, 67n59 Rowe, Mary, 67n61 Rowe, Patricia, 234n39 Rowley, Chris, 601n3 Ruggeberg, Brian J., 135n44 Ruiz, Gina, 172n49, 173n112, 630n38 Russell, Robert, 572n46 Ryan, Ann Marie, 173n106, 208n4, 603n123 Ryan, Nancy, 493n109 Rymph, R. Douglas, 492n64 Rynes, Sara, 173n93, 387n14 S Sackett, David, 29n68 Sackett, Paul, 211n108 Safelite Glass Corp., 396 Safety and Health, 211n113 Safety Compliance Letter, 572n41 Safeway, 352 Saidler, J. M., 573n86 Saks, Alan, 235n65, 279n37 Salary.com, 354, 369, 370 Salasko, Elizabeth, 172n78 Sales and Marketing Management, 418n7 Sales Management, 153 Salopek, Jennifer, 279n23 24, 280n88, 280n92 Salvo, Thomas, 492n52 Sammer, Joanne, 318n62 Sam s Clubs, 496 San Antonio Business Journal, 345n31 Sanchez, Juan, 318n64 Sandberg, Jorgen, 135n37 Sanders, Peter, 528n92 Sanders, Wm. Gerard, 419n76 San Diego Business Journal, 171n24, 172n85 Sands, S. Scott, 419n52 Sankpill, J. P., 573n63 SAP America, Inc., 625 Sapper, Arthur, 571n19, 572n39 Sarchione, Charles, 209n54 Saruwatari, Lois, 234n51 SAS Institute, Inc., 87, 444 Saulney, Susan, 172n74 Scalia, Antonin, 41 Scanlon, Joseph, 409 Scarpello, Vida, 453n2 Schawn, 263 Schmidt, Conrad, 281n117 Schmidt, Eric, 142 Schmidt, Frank, 211n108, 234n32 Schmidt, Jacqueline, 280n50 Schmidtke, James M., 173n131 Schminke, Marshall, 491n37 Schneider, Benjamin, 281n134 Schneider, Sandra, 234n51 Schoeff, Mark, Jr., 603n100 Schoenfelt, Elizabeth, 209n42 Schramm, Jennifer, 29n42, 491n24 Schroeder, Dean, 421n114 Schroll, Craig, 575n188 Schultz, Duane, 233n6, 280n51, 572n45 Schultz, Sydney, 233n6, 280n51, 572n45 Schulz, Eric R., 418n25 Schumann, Paul, 490n4 Schwab, Donald, 318n40 Schweitzer, M. E., 491n35 Science Applications International Corp., 150 Scott, Clyde, 528n46 Scott, Dana R., 99n40 Scott, John C., 318n53 Scott, K. Dow, 420n97 Scott, Lawrence, 573n91 Scripture, Joe, 620 Scroggins, W. A., 209n54 Seagate Technology, 300 Seago, Jean, 527n7 Sea Island Shrimp House, 620 Seaman, Richard, 420n87 Searcey, Dionne, 419n73 Sears, 162 Second Life, 150, 220, 246, 259 Securities and Exchange Commission (SEC), 381 Security Management, 211n123, 572n47 Segal, Jonathan, 171n25, 318n50, 493n98, 528n43 Selection Assessment Methods, 210n61 Selmer, Jan, 345n49, 603n76 Seminerio, Maria, 172n61 Serco, 371 Servais, Sondra, 630n76 Service Employees International Union (SEIU), 498, 504, 521 Sesil, James, 420n105 7-Eleven, 146 Shaffer, Margaret, 344n22, 603n81 Shaller, Elliot H., 66n25, 66n27 Shand, Dawne, 389n92 Shanghai Portman Hotel, 71, 72, 82, 84, 94, 96, 99n1 Shannon, Jones, 171n4 Shapiro, Carolyn, 455n126 Shapiro, Jenessa, 67n85 Shapiro, Jeremy, 99n35 Sharp Electronics, 248 Shaw, Jason, 418n9 Shay, Robin, 345n70 Shell China, 312, 325 Shellenbarger, Sue, 173n122, 173n124, 453n31 Shell Oil Co., 159, 596, 597 Shelton, Thomas, 603n96 Shen, Jie, 603n91 Sheraton hotels, 526 Shippmann, Jeffrey, 135n43 Shipton, Helen, 29n70 Shkolnikova, Svetlana, 67n84 Shore, Lynn, 68n109 Short, Larri, 454n53 Shuit, Douglas, 280n96 Sibson Consulting, 400 Siegel, Laurence, 209n42 Siegel, Laurie, 26 Siegfried, Robert, Jr., 345n30 Siemens, 95 Siemens China, 582 Siemens Power Transmission and Distribution, 255 Signicast Corp., 247 Silkroad Technology, 151 Silva, Christine, 345n58 Silverhart, Todd, 234n37 Silverman, Rachel, 389n99 Silverstein, Michael, 573n66 Simester, Duncan, 100n44 Simmons, Annette, 318n56 Simon, Mark, 280n76 Sims, E. Norman, 172n75 Singh, Gangaram, 387n37 Singh, Parbudyal, 134n9, 420n82 Sitzmann, Traci, 280n84 Skarlicki, Daniel, 491n10 Skelton, Brian, 418n29 SkillSoft, 260, 613 Skinner, B. F., 393, 394 395, 413 Sloane, Arthur, 527n18, 527n25, 528n62 Small, Bruce, 233n14 Small Business Administration, 613, 621 Smerd, Jeremy, 28n4, 280n86, 491n32 Smith, Allen, 67n70 Smith, Dean, 29n62 Smith, Jack, 135n20 Smith, Max, 419n67 Smith, Rita, 279n10, 280n97 Smith, Sandy, 571n11, 572n58, 573n61, 574n108 Smith, Sean, 572n36, 629n29 Smith, William, 420n104 Smither, James, 281n113, 317n23, 317n26 Snell, Scott, 602n45 Snow, Charles, 602n45 Society for Human Resource Management (S<strong>HRM</strong>), 6, 20, 22, 28n15 16, 28n31, 29n42, 69n120, 86, 89, 99n22, 144, 160, 195, 197, 266, 369,
NAME/ORGANIZATION INDEX 675 387n24, 389n105, 453n20, 454n45, 612, 629n5 Society for Human Resource Management Legal Report, 172n55 Society for Industrial and Organizational Psychology, 180 Society of Hispanic Engineers, 59 Software Magazine, 171n10 Solamon, Jerry, 235n68 Solem, Allen, 281n107 Solomonson, Andrew, 318n52 Sondak, Harris, 68n109 Sonnentag, Sabine, 574n128, 574n137 138 Sony Corporation, 585, 593 Southern California grocery workers, 451 South Florida Sun-Sentinel, 370 Southwest Airlines, 78, 82 84, 176 Sovereign, Kenneth, 68n92, 173n132, 209n32, 492n91 Sozbilir, Mustafa, 280n51 Spector, Bert, 281n126 Spencer, James, 209n46 Spicer, Carol, 135n49 Sporting News, 342 Spreitzer, Gretchen, 602n66 Spychalski, Annette, 210n67 Stahl, Gunter, 171n21, 319n76 Standard & Poor s, 12, 152 Stanton Corporation, 200 Staples, 624 Starbucks, 95, 516 Starkman, J., 622, 630n66 Starkman, Paul, 135n32 Staw, B. M., 601n8 Stern, Gary, 172n54 Stern, Ithai, 234n44 Stetz, T. A., 135n11 Stetzer, Adam, 572n44 Stevens, C. K., 234n49 Stewart, James, 490n1 Stewart, Thomas, 173n113 Stivarius, Teresa Butler, 211n103 Stock, Kyle, 211n112 Stoneman, Bill, 233n13 Strack, Rainer, 29n42 Stradley, Ben, 419n67 Strategic Management, 99n2 Strategic Staffing, 67n66, 135n40, 208n7, 209n26, 210n76 Strauss, Susan, 234n21 Stretch, Leslie, 419n51 Stuart, Spencer, 157 Stuller, Jay, 208n4, 234n49 Sudbury, Deborah A., 235n58 Sugrue, Brenda, 279n15 16 Sullivan, Frederick, 528n41 Sullivan, John, 99n27 Sundstrom, Eric, 574n121 Sun Microsystems, 255, 387n31, 413 Sunoo, Brenda Paik, 454n82 Supervisory Management, 135n28, 491n25 Sutter Health Corporation, 151 Suutari, Vesa, 317n10 Sweetwater State University, 314 315 Switzer, Fred, 67n67 T Taft, Phillips, 601n22 Tahbanainen, Marja, 317n10 Tahmincioglu, Eve, 575n171 Talentwise, 199 Taleo Corporation, 151, 611 Tamiami Trail Tours, 67n71 Tammaro, Pat, 234n57 Tanguay, Denise Marie, 418n25 Target, 77 Taskesenligil, Yavuz, 280n51 Tata, 76 Taussig, Reed, 421n113 Tayan, Brian, 630n82 Taylor, Benjamin, 527n19 Taylor, Frederick, 392 Taylor, Michael, 572n31 Taylor, Paul, 210n98, 233n14, 281n108 T+D, 280n69, 280n71, 281n109, 281n140, 316n5 Teagarden, Mary, 602n68 Tech Planet, 230 TelevisionWeek, 528n92, 528n97 Tenneco Corporation, 548 Tepedino, Linda, 99n14 Tepper, Bennett, 492n58, 492n60, 492n65 Terpstra, David, 387n9 Terpstra, Robert, 601n9 Terris, William, 211n105 Tesco PLC, 312 Tesoro Corporation, 548 Tett, Robert, 210n58 Texas Instruments, 444 Textile World, 418n22 Thacker, James, 279n21 22, 279n28, 280n60 Thilmany, Jean, 575n161 Thomas, Barry W., 420n99 Thomas, David, 68n117 Thomas, Isiah, 63 Thomas, Stephen, 386n7 Thomas International USA, 185, 608 Thompkins, James, 67n65 Thompson, Donna, 345n50 Thomson Reuters Company, 86 Thornburg, Linda, 234n24 Thornton, George, III, 345n67 3M Co., 593 TIAA-CREF, 384 Tiffin, Joseph, 135n38 Time, 419n60 Time Warner, 411, 595 Tinsley, C. H., 601n8 Tippins, Nancy, 173n106, 211n133 Toh, Soo Min, 100n47 Tormey, Douglas, 388n68 Torpey, Elka Maria, 456n133 Torres, Katherine, 573n62, 573n99 Toscano, Guy, 575n153 Toulouse, Chad, 12, 13 Towers Perrin, 80, 326, 437 Towers Watson, 400 Townsend, Anthony, 602n47 Toyota, 11, 37, 77, 262, 520 Toyota Motor Manufacturing of Kentucky, Inc., 66n37 Toyota Motor USA, 244, 286 Training, 279n11, 279n37, 279n40, 280n52, 280n77, 280n95, 630n37 Training and Development, 28n36, 99n3, 134n3, 135n13, 135n46, 171n4, 171n30, 171n32, 233n15, 278 279n2, 278n1 2, 279n4, 279n10, 279n12, 279n15 16, 279n18, 279n23 27, 279n37, 279n44 46, 280n50, 280n53, 280n55, 280n60, 280n63 68, 280n73 74, 280n76 78, 280n83, 280n87 88, 280n90, 280n92, 280n97, 281n100, 281n102, 281n111, 281n121, 281n124, 318n56, 345n28, 345n52, 455n123, 492n46, 575n173 Training and Development Journal, 68n109, 280n49 Training Media Review, 630n42 Transocean Ltd., 405 406 Trevino, Linda, 318n66, 491n9, 491n11, 491n17, 491n33, 491n36 Triana, Maria del Carmen, 68n116 Triandis, Harry C., 418n11 Trilogy Enterprises Inc., 169 Trump, Donald, 26 TRW, 283, 287 Tucker, David, 234n39 Tulgan, Bruce, 28n38 Tuna, C., 208n3 Tungli, Zsuzsanna, 602n65 Turban, Daniel, 235n62 Turnasella, Ted, 318n54, 418n8 Turner, Diane, 603n120 Turnley, William, 172n82 TVWeek, 528n95 Tyco International, 26 Tye, Mary G., 602n63 Tyler, Kathryn, 29n40, 172n82, 209n42, 279n33, 279n41, 345n24, 492n44, 528n53, 574n115, 574n130, 603n115 U UC San Diego Medical Center, 245 Ulrich, Dave, 20, 21, 28n9, 29n73, 100n50 Umphress, Elizabeth, 491n22 Unicru, 185
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HUMAN THIRTEENTH EDITION RESOURCE M
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DEDICATED TO SAMANTHA AND TAYLOR
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C O N T E N T S Preface xxiii Ackno
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CONTENTS IX Departmental Managers S
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CONTENTS XI Recruiting Source Use a
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CONTENTS XIII PART THREE TRAINING A
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CONTENTS XV Talent Management and E
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CONTENTS XVII INCENTIVES FOR SALESP
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CONTENTS XIX HR AS A PROFIT CENTER:
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CONTENTS XXI INDIVIDUAL AND GROUP A
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P R E F A C E Human Resource Manage
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PREFACE XXV This edition again cont
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A C K N O W L E D G M E N T S Every
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LEARNING OBJECTIVES 1. Explain what
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CHAPTER 1 INTRODUCTION TO HUMAN RES
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 2 EQUAL OPPORTUNITY AND THE
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LEARNING OBJECTIVES 1. Explain why
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CHAPTER 3 HUMAN RESOURCE MANAGEMENT
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CHAPTER 4 JOB ANALYSIS AND THE TALE
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LEARNING OBJECTIVES 1. List the ste
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CHAPTER 5 PERSONNEL PLANNING AND RE
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CHAPTER 6 EMPLOYEE TESTING AND SELE
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LEARNING OBJECTIVES 1. List the mai
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CHAPTER 7 INTERVIEWING CANDIDATES 2
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LEARNING OBJECTIVES 1. Summarize th
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CHAPTER 8 TRAINING AND DEVELOPING E
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LEARNING OBJECTIVES 1. Define perfo
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LEARNING OBJECTIVES 1. Describe a c
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CHAPTER 10 EMPLOYEE RETENTION, ENGA
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LEARNING OBJECTIVES 1. List the bas
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CHAPTER 11 ESTABLISHING STRATEGIC P
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LEARNING OBJECTIVES 1. Explain how
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CHAPTER 12 PAY FOR PERFORMANCE AND
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LEARNING OBJECTIVES 1. Name and def
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CHAPTER 13 BENEFITS AND SERVICES 42
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CHAPTER 14 ETHICS AND EMPLOYEE RIGH
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LEARNING OBJECTIVES 1. Give a brief
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CHAPTER 15 LABOR RELATIONS AND COLL
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 16 EMPLOYEE SAFETY AND HEAL
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LEARNING OBJECTIVES 1. List the HR
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CHAPTER 17 MANAGING GLOBAL HUMAN RE
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CHAPTER 18 MANAGING HUMAN RESOURCES
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