HRM textbook

28 PART 1 INTRODUCTION
Her understanding with her father was that she would
serve as a troubleshooter/consultant to the elder Carter with
the aim of both learning the business and bringing to it
modern management concepts and techniques for solving
the business s problems and facilitating its growth.
Questions
1. Make a list of five specific HR problems you think
Carter Cleaning will have to grapple with.
2. What would you do first if you were Jennifer?
KEY TERMS
organization, 4
manager, 4
management process, 4
human resource management
(HRM), 4
ENDNOTES
1. http://llbeancareers.com/culture.htm,
accessed February 28, 2010.
2. http://llbeancareers.com/culture.htm,
accessed February 28, 2010.
3. Quoted in Fred K. Foulkes, The Expanding
Role of the Personnel Function,
Harvard Business Review, March April 1975,
pp. 71 84. See also http://www.bls.gov/
oco/ocos021.htm, accessed October 3, 2011.
4. Jeremy Smerd, Outsider Thinking for
GM HR, Workforce Management,August 17,
2009, pp. 1 3.
5. Steve Bates, No Experience Necessary?
Many Companies Are Putting Non-HR
Executives in Charge of HR with Mixed
Results, HR Magazine 46, no. 11
(November 2001), pp. 34 41. See also Fay
Hansen, Top of the Class, Workforce
Management, June 23, 2008, pp. 1, 25 30.
6. A Profile of Human Resource Executives,
BNA Bulletin to Management, June 21,
2001, p. S5.
7. This data comes from Small Business:
A Report of the President (1998), www.
SBA.gov/ADV/stats, accessed March 9,
2006. See also Statistics of U.S. Businesses
and Non-Employer Status, www.SBA.gov/
ADV oh/research/data.html, accessed
March 9, 2006.
8. Some employers, like Google, are adding
chief sustainability officers within human
resource management who are responsible
for fostering the company s environmental
sustainability efforts. Nancy Woodward,
New Breed of Human Resource Leader,
HR Magazine, June 2008, pp. 53 57.
9. See Dave Ulrich, The New HR Organization,
Workforce Management, December
10, 2007, pp. 40 44; and Dave Ulrich,
The 21st-Century HR Organization,
Human Resource Management 47, no. 4
(Winter 2008), pp. 829 850.
10. Robert Grossman, Saving Shared Services,
HR Magazine, September 2010, pp. 26 31.
11. Robert Grossman, IBM s HR Takes a Risk,
HR Management, April 2007, pp. 54 59.
12. In fact, one study found that delegating
somewhat more of the HR activities to
line managers had a positive effect on
authority, 6
line authority, 6
staff authority, 6
line manager, 6
staff manager, 6
HR managers perceptions of their units
reputation among line managers. Carol
Kulik and Elissa Perry, When Less Is
More: The Effect of Devolution on HR as
a Strategic Role and Construed Image,
Human Resource Management 47, no. 3
(Fall 2008), pp. 541 558.
13. Human Resource Activities, Budgets,
and Staffs, 1999 2000, BNA Bulletin to
Management, June 20, 2000.
14. For discussions of some other important
trends, see, for example, Society for Human
Resource Management, Workplace Trends:
An Overview of the Findings of the Latest
SHRM Workplace Forecast, Workplace
Visions, no. 3 (2008), pp. 1 8; and Ed
Frauenheim, Future View, Workforce Management,
December 15, 2008, pp. 18 23.
15. Ibid., p. 9. See also Society for Human
Resource Management, The Impact of
Globalization on HR, Workplace Visions,
no. 5 (2000), pp. 1 8.
16. See, for example, Society for Human
Resource Management, Promoting Productivity,
Workplace Visions, no. 1 (2006),
pp. 1 8.
17. Roger J. Moncarz, Michael G. Wolf, and
Benjamin Wright, Service-Providing
Occupations, Offshoring, and the Labor
Market, Monthly Labor Review, December
2008, pp. 71 86.
18. www.usatoday.com/money/economy/
2010-08-06-manufacturing04_CV_
N.htm, accessed May 8, 2011.
19. www.census.gov/foreign-trade/statistics/
historical/gands.pdf, accessed May 8, 2011.
20. Ibid.
21. http://facebookrecruiting.net/, accessed
May 8, 2011.
22. Ibid.
23. Timothy Appel, Better Off a Blue-Collar,
The Wall Street Journal, July 1, 2003, p. B-1.
24. Roger Moncarz and Azure Reaser,
The 2000 10 Job Outlook in Brief,
Occupational Outlook Quarterly, Spring
2002, pp. 9 44.
25. See Charting the Projections: 2004 2014,
Occupational Outlook Quarterly, Winter
2005 2006.
functional authority, 7
globalization, 11
human capital, 13
talent management, 19
26. Ibid.
27. See, for example, Engine of Change,
Workforce Management, July 17, 2006,
pp. 20 30.
28. Moncarz and Reaser, The 2000 10 Job
Outlook in Brief.
29. Richard Crawford, In the Era of Human Capital
(New York: Harper Business,1991), p. 26.
30. Peter Drucker, The Coming of the New
Organization, Harvard Business Review,
January February 1998, p. 45. See also
James Guthrie et al., Correlates and Consequences
of High Involvement Work Practices:
The Role of Competitive Strategy,
International Journal of Human Resource
Management, February 2002, pp. 183 197.
31. Society for Human Resource Management,
Workforce Readiness and the New
Essential Skills, Workplace Visions, no. 2
(2008), p. 5.
32. Human Resources Wharton, www.
knowledge.wharton.upe.edu, accessed
January 8, 2006.
33. See, for example, Anthea Zacharatos
et al., High-Performance Work Systems
and Occupational Safety, Journal of Applied
Psychology 90, no. 1 (2005), pp. 77 93.
34. Charting the Projections: 2004 2014,
Occupational Outlook Quarterly,Winter 2005
2006, pp. 48 50; and www.bls.gov/emp/
emplabor01.pdf, accessed October 20, 2008.
35. Percent Growth in Labor Force by Race,
Projected 2008 18, Occupational Outlook
Quarterly, Winter 2009 2010, p. 35;
Percent Growth in Labor Force by Ethnic
Origin, Projected 2008 2018, Occupational
Outlook Quarterly,Winter 2009 2010, p. 36.
36. Tony Carneval, The Coming Labor and
Skills Shortage, Training & Development,
January 2005, p. 39.
37. Talent Management Leads in Top
HR Concerns, Compensation & Benefits
Review, May/June 2007, p. 12.
38. Bruce Tulgan, quoted in Stephanie
Armour, Generation Y: They ve Arrived at
Work with a New Attitude, USA Today,
www.usatoday.com/money/workplace/
2005-11-06-gen-y_x.htm, accessed May 10,
2010.