HRM textbook

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S U B J E C T I N D E X Note: Page numbers with f indicate figures; those with t indicate tables. A Absenteeism, 517 Accidents danger zones, 539 540 preventing, 540 550 (See also Unsafe acts; Unsafe conditions) safety checklists, 542 544f workers compensation costs, 550 551 Achievement tests, 190 Action learning, 264 Action research, 270 ADA Amendments Act of 2008 (ADAAA), 38, 38f Adaptability screening, 586 ADDIE five-step training process, 247 Adverse impact, 43 46 disparate rejection rates, 44 example, 46 4/5ths rule, 44 McDonnell-Douglas test, 46 methods used to show, 44 population comparisons, 45 46 restricted policy, 45 standard deviation rule, 44 45 Advertising for employment candidates, 152 154 help wanted ads, 153 154, 153f media, 153 Affirmative action, 59 61 defined, 33 vs. EEO opportunity, 59 reverse discrimination, 60 61 Affirmative action program, 59 61 employee resistance, 59 online recruitment of minorities, 59 program evaluation, 60 steps in, 60f Age as BFOQ, 47 Age Discrimination in Employment Act of 1967 (ADEA), 33, 358 Agency shop, 497 Air quality, 553 Albemarle Paper Company v. Moody, 35 Alcoholism and substance abuse, 553 555 dealing with, 554 effects of, 553 observable behavior patterns indicating, 553 555 , 555t screening for, in background checks, 202 203 substance abuse policies, 555 All China Federation of Trade Unions (ACFTU), 521 Alternation ranking method, 294, 305t 678 Alternative dispute resolution or ADR program, 54 Alternative staffing. See Temp agencies and alternative staffing American Federation of Labor and Congress of Industrial Organizations (AFL-CIO), 498 American Management Association, 612 American Society of Training and Development (ASTD), 613 Americans with Disabilities Act (ADA) ADA Amendments Act of 2008 (ADAAA), 38, 38f applicant s workers compensation injuries and claims, inquiring about, 546 employee compensation laws, 358 insurance benefits, 435 mental impairments and, 36 37 qualified individuals, 37 reasonable accommodation, 37, 37f traditional employer defenses, 37 38 Annual bonuses eligibility, 404 formula, 405, 406 fund size, 404 405 individual performance, 405 multiplier approach, 405, 406t Anti-retaliation provisions, 339 Applicant metrics, tracking, 85 86 Applicant tracking system (ATS), 151, 204 Application forms, 50, 164 167 applicant exaggeration, 166 EEO law and, 166 guidelines for using, 166 job performance predicted by, 167 mandatory arbitration, 167 purpose of using, 164 165 sample off, 165f video résumés, 166 Applications service providers (ASPs), 260 Appraisal. See Performance appraisal Appraisal interview, 214, 306 309 checklist, 3085 conducting, 306 307 criticizing a subordinate in, 308 309 of defensive subordinate, 308 defined, 306 realistic appraisals in, 309 sample employee development plan, 307f types of, 306 written warnings and, 309 Apprenticeship training, 255, 255f Aptitude tests, 187 Arbitration, 54, 167, 513 Asbestos exposure, 552 Audiovisual-based training, 257 Audits claim, 437 human resources, 89 90 safety and health, 549 550 in strategic planning, 74 75, 74f Authority, 6 Authorization cards, 504, 504f B Baby Boomers, 15 Background checks, 194 204 applicant tracking systems in, 204 defamation, 195 196 effectiveness of, 195 graphology used in, 201, 202f honesty testing used in, 200 201 human lie detectors, 201 immigration law, complying with, 203 204 methods of, 196 198 physical exams, 201 202 polygraph used in, 199 200 preemployment information services used for, 199 privacy issues, 196 reasons for performing, 194 195 reference checking form, 197f social networks and, 198 198 substance abuse screening, 202 203 Balance sheet approach, 591 592, 592t Bargaining unit, 505 Behavioral interview, 216 Behaviorally anchored rating scale (BARS), 296 299 advantages/disadvantages of, 299, 305t developing, steps in, 296 example of, 298f performance dimensions in, 297 298 Behavioral questions, 216 Behavior-based safety, 548 Behavior modeling, 265 Behavior modification, 394 395 Benchmarking, 86 87, 86f Benchmarks jobs, 361, 364 Benefits, 424 452 defined, 424 domestic partner benefits, 445 educational subsidies, 445 employee assistance programs, 443 executive prerequisites, 445 flexible benefits programs, 446 449 in small businesses, 617 620 for bad times, 619 flexibility in, 618 recognition, 619 retirement benefits, 619 620 work-life benefits, 618 619
SUBJECT INDEX 679 Web sites, 442 See also Family-friendly (or work-life) benefits; Insurance benefits Benefits purchasing alliances, 437 Bias, 182 in performance appraisals, 304 in promotion decisions, 338 339 in testing of employees, 182 Big five personality dimensions, 189 Body piercings, 51 Bona fide occupational qualification (BFOQ), 46 47 age as, 47 gender as, 47 national origin as, 47 religion as, 47 Boycott, 516 Broadbanding, 378 379, 379f Broad-based stock option plan, 411 Burden of proof, 36 Burlington Industries v. Ellerth, 42 Burnout, 556 557 Business necessity, 47 48 Business process reengineering, 108 109 C Cafeteria benefits plan, 446 447 Candidate-order (or contrast) error, 222 223 Candidates for employment, 147 160 diversity in, 162 164 disabled, 164 minorities, 163 164 older workers, 163 single parents, 162 163 welfare-to-work, 164 internal, 147 148 finding, 147 forecasting supply of, 142 144 pros and cons of using, 147 rehiring, 147 succession planning, 148 outside, 149 160 advertising, 152 154 college recruiting, 158 159 employment agencies, 154 155 executive recruiters, 157 158 forecasting supply of, 144 HRIS approach to recruiting, 148 Internet recruiting (See Online recruitment) military personnel, 160 offshoring and outsourcing, 157 on-demand recruiting services (ODRS), 158 recruiting source use and effectiveness, 160 referrals, 159 160 telecommuters, 160 temp agencies and alternative staffing, 155 156 walk-ins, 160 in small businesses, 616 See also Interviews Can t do/won t do problems, 250 Career, defined, 327 Career centers, 329 Career coaches, 330, 331 See also Coaching skills Career development, defined, 327 Career management, 327 333 careers terminology, 327 328 careers today, 328 defined, 327 employee s role in, 328 329 employer s role in, 329 gender issues in, 332 333 manager s role in, 333 psychological contract, 328 Career management systems, 329 332, 330f career centers, 329 career coaches, 330, 331 career-oriented appraisals, 331 332, 332f career planning workshops, 330 employee career planning form, 331f lifelong learning budgets, 330 online programs, 331 Career-oriented appraisals, 331 332, 332f Career planning, defined, 328 Career planning workshops, 330 Case study method, 264 Cash balance plans, 440 Cause/no cause in EEOC enforcement process, 53 Caveats mentoring, 334 personality tests, 189 professional employer organizations, 622 Central tendency, 303 Change to Win Coalition, 498 Charge acceptance in EEOC enforcement process, 53 Child care, subsidized, 444 China, <strong>HRM</strong> in, 581 582 Citation. See Inspections and citations Civil Rights Act of 1991 (CRA 1991), 35 36 burden of proof, 36 mixed motive cases, 36 money damages, 36 Claim audits, 437 Classes, 362 Cliff vesting, 441 Clinical prevention programs, 437 Closed shop, 497 Coaching, defined, 333 Coaching skills, 333 336 building, 333 334 career coaches and, 330, 331 self-evaluation checklist, 335t See also Mentoring skills Codetermination, 580 Cognitive ability tests, 186 187 Collective bargaining, 509 516 contract agreement, 516 corporate campaign, 516 defined, 509 510 good faith bargaining, 510 grievances, 517 (See also Grievance procedure) hints, 511, 512 items, 511, 512t mass e-mail communication in, 516 mediation, 512 513, 514f negotiating team, 510 511 See also Impasse; Strikes College recruiting, 158 159 Combination plan, 401 402 Commission plan, 401 Common-law protections against invasion of privacy, 475 Comparable worth, 380 381 Compa ratio, 372 Compensable factors, 364 366 assigning, 365 convert percentages to points for each, 365 defined, 360 degrees of, 366 determining and assigning points, 366, 366t selecting, 364 365, 365f Compensation. See Employee compensation Competence in promotion decisions, 337 338 in Scanlon plan, 409 Competencies appraisal standards based on, 288 of HR manager, 21, 21f Competency-based appraisal forms, 293, 293f Competency-based job analysis, 128 131 model of, 129f purpose of, 128 129 skills matrix used in, 130 131, 130f writing, 130 131 Competency-based pay, 376 378 bottom line on, 378 defined, 376 General Mills example, 377 in practice, 377 reasons for using, 377 Competency models in talent management, 248 249 Competition trends in <strong>HRM</strong>, 11 12 Competitive advantage, 77 Competitive strategy, 77 Compressed workweeks, 448 Computer-based training (CT), 258
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HUMAN THIRTEENTH EDITION RESOURCE M
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DEDICATED TO SAMANTHA AND TAYLOR
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C O N T E N T S Preface xxiii Ackno
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CONTENTS IX Departmental Managers S
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CONTENTS XI Recruiting Source Use a
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CONTENTS XIII PART THREE TRAINING A
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CONTENTS XV Talent Management and E
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CONTENTS XVII INCENTIVES FOR SALESP
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CONTENTS XIX HR AS A PROFIT CENTER:
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CONTENTS XXI INDIVIDUAL AND GROUP A
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P R E F A C E Human Resource Manage
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PREFACE XXV This edition again cont
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A C K N O W L E D G M E N T S Every
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LEARNING OBJECTIVES 1. Explain what
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CHAPTER 1 INTRODUCTION TO HUMAN RES
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 2 EQUAL OPPORTUNITY AND THE
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LEARNING OBJECTIVES 1. Explain why
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CHAPTER 3 HUMAN RESOURCE MANAGEMENT
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CHAPTER 4 JOB ANALYSIS AND THE TALE
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LEARNING OBJECTIVES 1. List the ste
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CHAPTER 5 PERSONNEL PLANNING AND RE
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CHAPTER 6 EMPLOYEE TESTING AND SELE
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LEARNING OBJECTIVES 1. List the mai
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CHAPTER 7 INTERVIEWING CANDIDATES 2
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LEARNING OBJECTIVES 1. Summarize th
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CHAPTER 8 TRAINING AND DEVELOPING E
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CHAPTER 10 EMPLOYEE RETENTION, ENGA
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LEARNING OBJECTIVES 1. Explain how
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CHAPTER 12 PAY FOR PERFORMANCE AND
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LEARNING OBJECTIVES 1. Name and def
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CHAPTER 13 BENEFITS AND SERVICES 42
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CHAPTER 14 ETHICS AND EMPLOYEE RIGH
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LEARNING OBJECTIVES 1. Give a brief
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CHAPTER 15 LABOR RELATIONS AND COLL
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 16 EMPLOYEE SAFETY AND HEAL
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LEARNING OBJECTIVES 1. List the HR
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CHAPTER 17 MANAGING GLOBAL HUMAN RE
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CHAPTER 18 MANAGING HUMAN RESOURCES
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Page 705: NAME/ORGANIZATION INDEX 677 Wolkins
Page 709 and 710: SUBJECT INDEX 681 contemporary topi
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Page 713 and 714: SUBJECT INDEX 685 J Job aid, 258 Jo
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Page 719 and 720: SUBJECT INDEX 691 on-the-job traini
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