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682 SUBJECT INDEX Equal Employment Opportunity Commission (EEOC) (continued) mandatory arbitration, 54 questions to ask, 53f small businesses and, 610 voluntary mediation, 53 54 Equal employment opportunity (EEO) laws affirmative action programs, 59 61 Age Discrimination in Employment Act of, 33 Americans with Disabilities Act, 36 37 application forms and, 166 Civil Rights Act of 1991, 35 36 court decisions regarding, early, 34 35 discrimination, 43 51 diversity management, 55 EEOC enforcement process, 51 53, 52f Equal Pay Act of 1963, 33 federal agency guidelines, 34 Genetic Information Nondiscrimination Act, 39 international employees and, 39 Pregnancy Discrimination Act of, 34 sexual harassment, 39 43 state and local EEO laws, 39 summary of, 40t Title VII of the Civil Rights Act, 32, 50 51 video case (UPS), 100 101 Vocational Rehabilitation Act of, 33 Equal Pay Act of 1963, 33, 357 Equity in employee compensation, 353 354 equity theory of motivation, 353 issues in, 353 354 Equity theory of motivation, 353 Ethical choices, factors influencing, 463 466 company pressures, 464 ethics policies and codes, 465 organization s culture, 465 466 outside, 464 466 personal traits, 464 pressures from boss, 465 research findings, 463 464 suggestions for managers based on, 466 Ethics Berkshire Hathaway example, 460 defined, 461 employee monitoring, 474 475 fair and just treatment, 461 462f, 489 490 (See also Fair discipline guidelines) in family businesses, non-family employees and, 620 621 in global HRM, 581 HR management methods to promote, 467 468 employee selection, 467 ethics training, 468 managing ethics compliance, 468 performance appraisal, 468 reward and disciplinary systems, 468 law and, 461 manager s role in, 19, 461 morality involved in, 461 in strategic into HR policies and practices, 489 490 Wall Street Journal workplace ethics quiz, 460f See also Employee rights; Ethical choices, factors influencing Ethnocentric staffing, 585 Ethnocentrism, 55 European Union, HRM in, 581 Evacuation plans, 563 Evidence-based HR, 90 91 incentives, effective, 402 measuring recruiting effectiveness, 161 sick leave, tracking, 428 test validity, 180 182 Executive coaches, 266 Executive pay, 374 375 board oversight of, 381 compensating, 374 determining, 374 375 elements of, 375 job evaluation, 375 for managers abroad, 591 593 balance sheet approach, 591 592, 592t expatriate pay example, 592 global pay system, 592 593 incentives, 592 Executive prerequisites, 445 Executive recruiters, 157 158 Exempt/nonexempt employees, 355, 356, 357f Exit interview, 214, 482 483, 483f Expatriates (expats), 582, 583 584 compensating, 592 defined, 582 early returns of, avoiding, 589 family pressures, 589 global buddy programs, 589 legal issues, 587 vs. locals, 582, 583 584 Overseas Assignment Inventory, 588f selection testing in, 586 587, 587f traits of successful, 589 Expectancy, 394 Expectancy chart, 181 F Facebookrecruiting, 12 Fact finder, 513 Fair and just treatment, 461 462f, 489 490 See also Ethics Fair day s work, 392 Fair discipline guidelines, 469 474 appeals procedure, 471, 473f bullying and victimization, 469 470 employee input on, 470 471 4-point hot stove rule when applying discipline, 473 nonpunitive discipline, 471 473 progressive penalties, 471, 472f rules and regulations, 471 summary of, 474f supervisory actions influencing, 470 Fair Labor Standards Act (FLSA), 354 355, 395 Family and Medical Leave Act of (FMLA), 429 431 compensation decisions influenced by, 358 guidelines, 430, 431 Request for Leave form, online, 430f rights under, 429f Family-friendly (or work-life) benefits, 443 445 bottom line, 445 child care, subsidized, 444 elder care, 444 sick child benefits, 444 in small businesses, 618 619 Faragher v. City of Boca Raton, 42 Federal Violence Against Women Act of 1994, 40 Federal wage garnishment law, 358 File charge in EEOC enforcement process, 52 53, 52f Financial incentives, 392 First impressions (snap judgments), 222 FirstStep Employment Law Advisor (DOL), 609, 609f Flexible benefits plan/cafeteria benefits plan, 446 449 cafeteria benefits plan, 446 447 employee leasing firms, 447 448 flexible work schedules, 448 449 online survey of employees benefits preferences, 446 447f Flexible work schedules, 448 449 compressed workweeks, 448 effectiveness of, 448 flextime, 448 job sharing, 448 449 workplace flexibility, 448 work sharing, 449 Flextime, 448 Focusers, 77 Forced distribution method, 294 295, 305t Forecasting personnel needs, 139 142 Markov analysis, 141 142 ratio analysis, 140 scatter plot, 140 141, 141f trend analysis, 140 qualifications (or skills) inventories used in, 142
SUBJECT INDEX 683 supply of inside candidates, 142 144 computerized skills inventories, 143 personnel replacement charts and, 142, 143f position replacement cards, 142 privacy in employee data, 143 144, 144f supply of outside candidates, 144 Foreign service premiums, 592 4/5ths rule, 44 401(k) plan, 439 440, 440f Functional strategies, 78 G Gainsharing plan, 410 Garnishment, discharge due to, 50 Gender as BFOQ, 47 Gender issues in career management, 332 333 Gender-role stereotypes, 55 Generation X, 15 Generation Y, 14 15 Genetic Information Nondiscrimination Act (GINA), 39, 435 Geocentric staffing, 585 586 Global buddy programs, 589 Global HRM, 577 601 appraising managers abroad, 590 591 best practices of, 595 597 acceptability, 596 597 developing, 596 global HR networks, 596 implementing, 597 summary of, 596f challenges of, 578 compensating managers abroad, 591 593 balance sheet approach, 591 592, 592t expatriate pay example, 592 global pay system, 592 593 incentives, 592 competition trends and, 11 12 EEO laws and, 39 HRIS in, 595 labor relations broad, 593 repatriation, 594 595 safety concerns, 593 594 kidnapping and ransom insurance, 594 protective measures, 594 terrorism, 593 594 staffing (See Staffing global organization) training and maintaining employees abroad, 590 workforce and demographic trends, 15 16 See also Intercountry differences in global HRM Goals hierarchy off, 72, 73f mission translated into, 75 in planning process, 72 Golden parachutes, 407 Good faith bargaining, 510 Good faith effort strategy, 59 Grade definition, 362 Graded vesting, 441 Grades, 362 Graphic rating scale, 290 293, 303, 303t advantages/disadvantages of, 305t form, sample of, 291f with unclear standards, 303, 303t what to rate, 292 293f Graphology, 201, 202f Grievance procedure, 517 519 grievance form, online, 518f grievance procedure, 517, 518 519 guidelines for handling, 519 Griggs v. Duke Power Company, 34 35 Gross misconduct as grounds for dismissal, 477, 477f Gross national product (GNP), 16, 16f Group life insurance, 438 H Hair, 50 51 Halo effect, 303 Handbook acknowledgment form, 478 479, 480f Hardship allowances, 592 Health hazards. See Workplace health hazards Health Insurance Portability and Accountability Act (HIPAA), 435 Health maintenance organization (HMO), 434 Health promotion and disease prevention programs, 437 Health savings accounts (HSA), 436 Height in employee selection, 49 50 Help wanted ads, 49 High-performance HR policies and practices, 92 93 High-performance work system, 91 92, 92t High-tech jobs, 13 Hispanic workers, safety training for, 547 Hofstede study, 580 Holiday benefits, 427 Home-country nationals, 582 Honesty testing, 200 201 Horizontal promotion decisions, 338 HR audits, 89 90 HR as a Profit Center, 14, 56, 82, 88, 108, 162, 183, 220, 274, 286, 322, 359, 412, 428, 479, 511, 551, 558, 583, 620 HR certification, 22 HR organization chart, 9f HR performance measures, 19 20 See also Metrics HR Scorecard, 82 83 Human capital, 13 Human lie detectors, 201 Human process applications, 271 Human resource information systems (HRIS) global, 595 improving productivity through succession and talent planning systems, 148 learning management systems, 260 productivity improved through computerized business planning software, 76 tracking applicant metrics, 85 86 in small businesses, 624 625 Human resource management (HRM) chapter contents overview, 23 24, 24f defined, 4 evidence-based, 20 importance of, 5 6 introduction to, 2 28 line and staff aspects of, 6, 9 10 organizational development applications in, 271 organizing, 8 9, 8f, 9f specialties, 8 strategic planning in (See Strategic HRM) talent management approach to, 19 themes and features of book, 22 trends in (See Trends in HRM) video case (Patagonia), 100 Human resource manager. See Manager Human resource metric, 92 Hygiene factors, 394 I Identity, 409 Illegal bargaining items, 511 Immigration law, 203 204 Impasse, 512 516 arbitration, 513 boycott, 516 corporate campaign, 516 injunction, 516 inside games, 516 lockout, 516 mediation, 512 513, 514f third party assistance, 513 See also Strikes Incentives financial incentives, 392 for individual employees, 396 400 job design, 400 merit pay, 396 398 online and IT-supported awards, 400 piecework plan, 396 for professional employees, 398 recognition programs, 398 399, 400f legal issues in, 395 for managers and executives, 403 407 abroad, 592 golden parachutes, 407 large loans, 407
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HUMAN THIRTEENTH EDITION RESOURCE M
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DEDICATED TO SAMANTHA AND TAYLOR
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C O N T E N T S Preface xxiii Ackno
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CONTENTS IX Departmental Managers S
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CONTENTS XI Recruiting Source Use a
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CONTENTS XIII PART THREE TRAINING A
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CONTENTS XV Talent Management and E
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CONTENTS XVII INCENTIVES FOR SALESP
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CONTENTS XIX HR AS A PROFIT CENTER:
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CONTENTS XXI INDIVIDUAL AND GROUP A
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P R E F A C E Human Resource Manage
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PREFACE XXV This edition again cont
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A C K N O W L E D G M E N T S Every
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LEARNING OBJECTIVES 1. Explain what
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CHAPTER 1 INTRODUCTION TO HUMAN RES
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 2 EQUAL OPPORTUNITY AND THE
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LEARNING OBJECTIVES 1. Explain why
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CHAPTER 3 HUMAN RESOURCE MANAGEMENT
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CHAPTER 4 JOB ANALYSIS AND THE TALE
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CHAPTER 5 PERSONNEL PLANNING AND RE
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CHAPTER 7 INTERVIEWING CANDIDATES 2
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CHAPTER 8 TRAINING AND DEVELOPING E
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LEARNING OBJECTIVES 1. Explain how
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CHAPTER 13 BENEFITS AND SERVICES 42
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CHAPTER 14 ETHICS AND EMPLOYEE RIGH
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CHAPTER 15 LABOR RELATIONS AND COLL
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CHAPTER 16 EMPLOYEE SAFETY AND HEAL
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CHAPTER 18 MANAGING HUMAN RESOURCES
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