HRM textbook

LEARNING OBJECTIVES
1. Summarize the purpose and process of employee
orientation.
2. List and briefly explain each of the four steps in the
training process.
3. Describe and illustrate how you would identify training
requirements.
4. Explain how to distinguish between problems you can
fix with training and those you can t.
5. Discuss how you would motivate trainees.
6. Explain how to use five training techniques.
7. List and briefly discuss four management development
programs.
8. List and briefly discuss the importance of the eight
steps in leading organizational change.
9. Answer the question, What is organizational
development and how does it differ from traditional
approaches to organizational change?
Placement
Recruitment and
Company s
Strategic Goals
Employee Competencies
and Behaviors Required
for Company to Achieve
These Strategic Goals
Training and
Development
HR Policies and Practices
Required to Produce
Employee Competencies
and Behaviors
Compensation
For about 6 years after its merger with May Department
Stores Co., Macy s Inc. was in a consolidation mode.
First, it had to concentrate on integrating the regional
department store chains under the single Macy s
umbrella. Then the 2008 recession hit and the focus shifted
to cutting costs. During these years, Macy s customer service
suffered. Many Macy s sales associates just weren t providing
the level of service that customers wanted. The question was,
what should Macy s do about it now?
Strategic and Legal
Environment
WHERE ARE WE NOW . . .
Chapters 6 and 7 focused on the methods
managers use to interview and select
employees. Once employees are on board,
the employer must train them. The purpose
of this chapter is to increase your effectiveness
in training employees. The main topics
we ll cover include orienting employees, the
training process, analyzing training needs,
implementing training and development
programs, and evaluating the training effort.
Then, in Chapter 9, we ll turn to appraising
employees.
Relations
Employee
Access a host of interactive learning aids at
www.mymanagementlab.com to help strengthen
your understanding of the chapter concepts.
MyManagementLab
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