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15 Labor Relations and Collective Bargaining Source: Elaine Thompson/AP Images.
LEARNING OBJECTIVES 1. Give a brief history of the American labor movement. 2. Discuss the main features of at least three major pieces of labor legislation. 3. Present examples of what to expect during the union drive and election. 4. Describe five ways to lose an NLRB election. 5. Illustrate with examples bargaining that is not in good faith. 6. Develop a grievance procedure. Company s Strategic Goals Employee Competencies and Behaviors Required for Company to Achieve These Strategic Goals Some people call Costco The Anti-Walmart, because of how Costco treats its workers and unions. 1 For example, Walmart is famously anti-union. In comparison, when California grocery store workers picketed several chains a few years ago, Costco Wholesale Corp. avoided the fray, quietly renegotiating a separate contract with its union employees there. The new contract boosted Costco workers wages and the firm s contribution to their pension plans. Then in October 2011 Walmart announced it was cutting some employee health care benefits, and eliminating health insurance for future employees working less than 24 hours per week. 2 Compensation Development Training and Employee Relations HR Policies and Practices Required to Produce Employee Competencies and Behaviors Recruitment and Placement Strategic and Legal Environment WHERE ARE WE NOW . . . Chapter 14 focused on employee ethics and justice important issues in determining employees tendencies to join unions. The main purpose of this chapter is to help you deal effectively with unions and grievances. After briefly discussing the history of the American labor movement, we describe the basic labor law, including unfair labor practices. We explain labor negotiations, including the union actions you can expect during the union campaign and election. And we explain what you can expect during the actual bargaining sessions, and how to handle grievances. Access a host of interactive learning aids at www.mymanagementlab.com to help strengthen your understanding of the chapter concepts. MyManagementLab 495
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HUMAN THIRTEENTH EDITION RESOURCE M
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DEDICATED TO SAMANTHA AND TAYLOR
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C O N T E N T S Preface xxiii Ackno
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CONTENTS IX Departmental Managers S
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CONTENTS XI Recruiting Source Use a
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CONTENTS XIII PART THREE TRAINING A
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CONTENTS XV Talent Management and E
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CONTENTS XVII INCENTIVES FOR SALESP
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CONTENTS XIX HR AS A PROFIT CENTER:
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CONTENTS XXI INDIVIDUAL AND GROUP A
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P R E F A C E Human Resource Manage
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PREFACE XXV This edition again cont
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A C K N O W L E D G M E N T S Every
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LEARNING OBJECTIVES 1. Explain what
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CHAPTER 1 INTRODUCTION TO HUMAN RES
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 2 EQUAL OPPORTUNITY AND THE
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LEARNING OBJECTIVES 1. Explain why
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CHAPTER 3 HUMAN RESOURCE MANAGEMENT
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CHAPTER 4 JOB ANALYSIS AND THE TALE
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LEARNING OBJECTIVES 1. List the ste
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CHAPTER 5 PERSONNEL PLANNING AND RE
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LEARNING OBJECTIVES 1. Explain what
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CHAPTER 6 EMPLOYEE TESTING AND SELE
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LEARNING OBJECTIVES 1. List the mai
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CHAPTER 7 INTERVIEWING CANDIDATES 2
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LEARNING OBJECTIVES 1. Summarize th
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CHAPTER 8 TRAINING AND DEVELOPING E
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LEARNING OBJECTIVES 1. Define perfo
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CHAPTER 9 PERFORMANCE MANAGEMENT AN
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LEARNING OBJECTIVES 1. Describe a c
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CHAPTER 10 EMPLOYEE RETENTION, ENGA
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LEARNING OBJECTIVES 1. List the bas
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CHAPTER 11 ESTABLISHING STRATEGIC P
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LEARNING OBJECTIVES 1. Explain how
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CHAPTER 12 PAY FOR PERFORMANCE AND
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LEARNING OBJECTIVES 1. Name and def
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CHAPTER 13 BENEFITS AND SERVICES 42
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CHAPTER 16 EMPLOYEE SAFETY AND HEAL
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LEARNING OBJECTIVES 1. List the HR
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CHAPTER 17 MANAGING GLOBAL HUMAN RE
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CHAPTER 18 MANAGING HUMAN RESOURCES
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INDIVIDUAL AND GROUP ACTIVITIES CHA
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A P P E N D I X A PHR and SPHR know
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APPENDIX A 635 08 Identify internal
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APPENDIX A 637 04 Total Rewards (16
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APPENDIX A 639 02 Identify the orga
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A P P E N D I X B Comprehensive Cas
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APPENDIX B 643 5. Miriam, the contr
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APPENDIX B 645 good manners in the
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APPENDIX B 647 dozen Googlers, tapp
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APPENDIX B 649 Auto service is a to
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APPENDIX B 651 breaks and for lunch
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APPENDIX B 653 The Baker panel look
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G L O S S A R Y action learning A t
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GLOSSARY 657 electronic performance
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GLOSSARY 659 It usually also involv
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GLOSSARY 661 role playing A trainin
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N A M E / O R G A N I Z A T I O N I
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NAME/ORGANIZATION INDEX 665 Carlson
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NAME/ORGANIZATION INDEX 667 F Faceb
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NAME/ORGANIZATION INDEX 669 456n129
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NAME/ORGANIZATION INDEX 671 London,
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NAME/ORGANIZATION INDEX 673 Patters
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NAME/ORGANIZATION INDEX 675 387n24,
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NAME/ORGANIZATION INDEX 677 Wolkins
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SUBJECT INDEX 679 Web sites, 442 Se
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SUBJECT INDEX 681 contemporary topi
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SUBJECT INDEX 683 supply of inside
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SUBJECT INDEX 685 J Job aid, 258 Jo
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SUBJECT INDEX 687 virtual job fairs
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SUBJECT INDEX 689 hostile environme
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SUBJECT INDEX 691 on-the-job traini
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