HRM textbook

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688 SUBJECT INDEX Physical exams, 201 202 Physiological needs, 393 Picketing, 514 Piecework plans, 396 pros and cons, 396 standard hour plans, 396 straight piecework, 396 Plant rules, 517 Point method, 363 Policy issues, 424 Political factors in global HRM, 580 Polycentric staffing, 585 Polygraphs, 199 200 Population comparisons, 45 46 Portability, 439 Position analysis questionnaire (PAQ), 114 115, 115f Position replacement card, 142 Positive reinforcement programs, 548 Practices Behaviors Strategy Pyramid, 81f Predictive Index, 611 Preemployment information services, 199 Preferential shop, 498 Preferred provider organizations (PPOs), 434 Pregnancy Discrimination Act, 34, 435 Premium priced stock options, 407 Prepotency process principle, 393 Privacy issues in background checks, 196 in employee data, 143 144, 144f employee privacy violations, types of, 474 Procedural justice, 462 Process chart, 107, 108f Productivity, 392 Professional employees, compensating, 375 376 Professional employer organizations (PEOs), 447 448, 621 622 benefits of, 447 448 caveats, 622 function of, 447, 621 622 guidelines for finding and working with, 622f lax due diligence, 622 reasons for using, 621 622 Profile-oriented questions, 229 Profiles in talent management, 248 249 Profit-sharing plan, 395, 409 Program development, 253 Programmed learning, 256 257 Projective personality tests, 188 Promotion decisions, 337 340 based on competence, 337 338 vs. based on seniority, 337 defining and measuring, 337 338 bias in, 338 339 formal vs. informal process of, 338 legal issues in, 339 practical considerations in, 338 retirement, 340 transfers, 339 vertical vs. horizontal vs. other, 338 Protected class, 34 Psychological contract in career management, 328 Public policy, 462 463 Puzzle questions, 218 Q Qualifications, lack of as grounds for dismissal, 477 Qualifications (or skills) inventories, 142 Qualified individuals, ADA and, 37 Quantitative job analysis techniques, 114 116 Questionnaires for developing job descriptions, 113 114 O*NET, 123 125 position analysis questionnaire, 114 115, 115f Questions in interviews behavioral, 216 profile-oriented, 229 puzzle questions, 218 situational questions in, 215 supplementary, 228f Quid pro quo harassment, 41 R Ranking method, 262t, 361 362 Ratio analysis, 140 Reality shock, 330 Reasonable accommodation, 37, 37f Recency effects, 304 Record keeping rules. See under Occupational Safety and Health Administration (OSHA) Recruiting yield pyramid, 145 146, 145f Recruitment discriminatory practices in, 49 help wanted ads, 49 misleading information, 49 word-of-mouth, 49 See also Employee selection Reference checking form, 197f Referrals, 159 160 Refreezing stage of organizational change, 270 Rehiring, 147 Reliability, test, 177 178 Religion as BFOQ, 47 Repatriation, 594 595 Required and discretionary, 425t Restricted policy, 45 Restricted stock plans, 407 Retaliation, 339 Retention. See Employee retention Retirees, 15 Retirement benefits, 438 pension plans, 438 442 in small businesses, 619 620 Social Security, 438 Retirement planning, 340 Reverse discrimination, 60 61 Rewards aligned reward strategy, 352, 353t ethics in, 468 nonfinancial, 398 399 incentives managers can use, 399, 400f recognition programs, 398 399 in small businesses, 617 620 total rewards and tomorrow s pay programs, 381 382 Rights arbitration, 513 Rights of employees. See Employee rights Right to work, 498 Risk level, analysis of the facility s, 562 Role playing, 265 S Safety awareness program, 549 550 Safety of employees. See Employee safety Salary plan, 401 Salary surveys, 368 370 commercial, professional, and government, 369 defined, 368 Internet-based options, 369 370, 369t Sarbanes-Oxley, 404 Savings and thrift plan, 440 Scanlon plan, 409 410 Scatter plot, 140 141, 141f Scientific management movement, 392 Security, need for, 393 Security program, setting up, 562 563 analysis of the facility s current level of risk, 562 mechanical security, 563 natural security, 562 563 organizational security, 563 Selection of employees. See Employee selection Selection testing of expatriates (expats), 586 587, 587f Self-actualization, 393 Self-esteem, 393 Self-reported personality tests, 188 Seminars, outside, 264 265 Sequential interviews, 218 Serial interview, 218 Serve notice in EEOC enforcement process, 53 Service Employees International Union (SEIU), 498 Service jobs, 13 Severance pay, 431 432 Sexual harassment, 39 43 defined, 40 41 employee options, 43
SUBJECT INDEX 689 hostile environment, 41 42 legal requirements, 42 43 proving, 41 Supreme Court decisions, 42 Sham unions, 521 522 Sharing of benefits formula, 410 SHRM learning system, 266, 612 Sick child benefits, 444 Sick leave, 427 428 Simulated learning, 258 259 advantages, 259 other examples, 259 U.S. Army example, 258 259 Situational interview, 215 216 Situational judgment tests, 191 Situational questions, 215 Situational tests, 191, 192 SkillSoft, 613 Small Business Administration (SBA), 613, 613f Small businesses, 606 629 benefits and rewards, 617 620 challenging economic times, 619 flexibility in, 618 recognition, 619 retirement benefits, 619 620 work-life benefits, 618 619 communications in, improved, 620 differences in, 606 607 employee compensation, 614 employee safety and health, 614 employment laws, complying with, 608 611 DOL, 609 610 EEOC, 610, 612 OSHA, 610 611, 610f, 614 employment planning and recruiting, 611 employment selection, 611 612, 614 entrepreneur in, 607 fairness and family businesses, non-family employees and, 620 621 HR and intranets, 625 HR forms, 623 624, 623t HRIS in, 624 625 HR materials, 624 HRM in, importance of, 607 608 HR system components, 623 624 HR system integration, 625 HR tasks, automating, 624 importance of, 606 interviewing process, 614 616 conducting, 615 matching candidate to job, 616 preparing for, 614 615 specific factors to probe, 615 online self- processing, 624 performance appraisals, 613 614 professional employer organizations used in, 621 622 reporting capability, 625 software packages, 624 training, 612 613, 616 617 flexibility in, 616 617 four-step process of, 616 informal training methods, 617 Job Instruction Sheet, 616, 617t NAM, 613 private vendors, 612 613 SBA, 613, 613f Summary Task Analysis Record Form, 616, 617t transaction processing, 624 work-sampling tests, 616 Smoking in the workplace, 558 Social needs, 393 Social networks, background checks and, 198 198 Social recognition, 399, 400f Social Security, 438 Social Security Act of 1935, 358 Software computerized business planning, 76 small business, 624 workforce/talent analytics, 87 88 Spurlock v. United Airlines, 48 Staff authority, 6 Staffing global organization, 582 home-country nationals, 582 localization policy, 584 locals, 583 short-term or commuter solutions, 584 staffing policies (See International staffing policies) third-country nationals, 583 transnational virtual teams, 584 See also Expatriates (expats) Staff leasing firms, 447 448 Staff manager, 6, 9 10 Standard deviation rule, 44 45 Standard hour plan, 396 Standard Occupational Classification (SOC), 121 122, 123 State and local EEO laws, 39 Stereotyping, 55 Stock appreciation rights (SARs), 407 Stock options broad-based, 411 indexed options, 406 407 performance achievement plan, 407 performance-contingent restricted stock, 406 phantom stock plans, 407 premium priced options, 407 problems with, 406 restricted stock plans, 407 stock appreciation rights (SARs), 407 Straight piecework, 396 Strategic Context, The, 17, 72, 107, 139, 176, 214, 246, 287, 324, 352, 392, 425, 460, 496, 532, 578, 608 Strategic fit, 78 Strategic HRM, 72 98 Albertsons example, 82 benchmarking in, 86 87, 86f and company s strategic plan, link between, 81f data mining in, 88 defined, 80 81 evidence-based HR in, 90 91 goal-setting in, 72, 73f high-performance HR policies and practices in, 92 93 high-performance work systems in, 91 92, 92t HR audits in, 89 90 HRIS used to improve productivity, 76 human resource strategies in, 82 managers role in, 78 80 merger and acquisition planning in, 79 80 metrics in, 84 87 Practices Behaviors Strategy Pyramid in, 81f Shanghai Portman Hotel example, 72 strategic planning, 73 76, 73f tools, 82 83, 83f digital dashboards, 83 HR Scorecard, 82 83 strategy map, 82, 83f types of strategies in, 76 78 video case (Joie de Vivre Hospitality), 101 workforce/talent analytics, 87 88 Strategic interventions in organizational development, 271 Strategic management, 73 Strategic plan, defined, 73 Strategic planning, 73 76, 73f audits, 74 75, 74f define current business, 74 formulate strategies, 76 goals in, 72, 75 implement strategies, 76 managers role in departmental, 78 80 top, 78 mission statement, 75 performance evaluation, 76 and strategic human resource management, link between, 81f SWOT chart in, 75, 75f vision statement in, 75 Strategic planning managers, 78 80 Strategic training needs analysis, 247 Strategy, defined, 73 Strategy, translating into HR policies and practices benefits plan, 452 career management system, 343 344 challenging economic times, 628 629
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HUMAN THIRTEENTH EDITION RESOURCE M
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DEDICATED TO SAMANTHA AND TAYLOR
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C O N T E N T S Preface xxiii Ackno
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CONTENTS IX Departmental Managers S
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CONTENTS XI Recruiting Source Use a
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CONTENTS XIII PART THREE TRAINING A
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CONTENTS XV Talent Management and E
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CONTENTS XVII INCENTIVES FOR SALESP
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CONTENTS XIX HR AS A PROFIT CENTER:
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CONTENTS XXI INDIVIDUAL AND GROUP A
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P R E F A C E Human Resource Manage
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PREFACE XXV This edition again cont
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A C K N O W L E D G M E N T S Every
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LEARNING OBJECTIVES 1. Explain what
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CHAPTER 1 INTRODUCTION TO HUMAN RES
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 2 EQUAL OPPORTUNITY AND THE
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LEARNING OBJECTIVES 1. Explain why
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CHAPTER 3 HUMAN RESOURCE MANAGEMENT
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CHAPTER 4 JOB ANALYSIS AND THE TALE
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LEARNING OBJECTIVES 1. List the ste
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CHAPTER 5 PERSONNEL PLANNING AND RE
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CHAPTER 6 EMPLOYEE TESTING AND SELE
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LEARNING OBJECTIVES 1. List the mai
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CHAPTER 7 INTERVIEWING CANDIDATES 2
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LEARNING OBJECTIVES 1. Summarize th
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CHAPTER 8 TRAINING AND DEVELOPING E
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LEARNING OBJECTIVES 1. Define perfo
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LEARNING OBJECTIVES 1. Describe a c
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CHAPTER 10 EMPLOYEE RETENTION, ENGA
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LEARNING OBJECTIVES 1. Explain how
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CHAPTER 12 PAY FOR PERFORMANCE AND
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LEARNING OBJECTIVES 1. Name and def
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CHAPTER 13 BENEFITS AND SERVICES 42
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CHAPTER 14 ETHICS AND EMPLOYEE RIGH
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LEARNING OBJECTIVES 1. Give a brief
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CHAPTER 15 LABOR RELATIONS AND COLL
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 16 EMPLOYEE SAFETY AND HEAL
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CHAPTER 18 MANAGING HUMAN RESOURCES
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A P P E N D I X A PHR and SPHR know
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APPENDIX A 635 08 Identify internal
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Page 693 and 694: NAME/ORGANIZATION INDEX 665 Carlson
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Page 705 and 706: NAME/ORGANIZATION INDEX 677 Wolkins
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Page 713 and 714: SUBJECT INDEX 685 J Job aid, 258 Jo
Page 715: SUBJECT INDEX 687 virtual job fairs
Page 719 and 720: SUBJECT INDEX 691 on-the-job traini
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