HRM textbook

482 PART 5 EMPLOYEE RELATIONS
it might be sensible to work with an outplacement firm to decide things like how
to break the news and deal with dismissed employees emotional reactions.
EXIT INTERVIEW Many employers conduct exit interviews with employees who
are leaving the firm for any reason. These are interviews, usually conducted by a
human resource professional just prior to the employee leaving; they elicit information
about the job or employer with the aim of giving employers insights into what
is right or wrong about their companies. Exit interview questions include,
Why did you join the company? Was the job presented correctly and honestly?
Were there any special problem areas? 105 Women and minorities are more likely
to quit early in their employment, so this might be one specific issue for which
to watch. 106 Figure 14-11 presents an exit interview form.
The assumption of course is that because the employee is leaving, he or
she will be candid. However, the information you get may be questionable. 107
Researchers found that at the time of separation, 38% of those leaving blamed
FIGURE 14-11 Employee Exit
Interview Questionnaire
Source: www.fin.ucar.edu/forms/HR/
exit_form/exit.pdf, accessed May 24,
2007. Used with permission.
University Corporation for Atmospheric Research
EXIT INTERVIEW
Employee Name
Division
Hire Date
Supervisor
Job Title
Termination Date
1. Why are you leaving UCAR?
2. What circumstances would have prevented your departure?
3. What did you like most about your job?
4. What did you like least about your job?
5. What did you think of your supervisor on the following points:
Almost Always
Usually
Sometimes
Never
Was consistently fair ( ) ( ) ( ) ( )
Provided recognition ( ) ( ) ( ) ( )
Resolved complaints ( ) ( ) ( ) ( )
Was sensitive to employees needs ( ) ( ) ( ) ( )
Provided feedback on performance ( ) ( ) ( ) ( )
Was receptive to open communication ( ) ( ) ( ) ( )
Followed UCAR s policies ( ) ( ) ( ) ( )