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320 PART 1 INTRODUCTION 10 Employee Retention, Engagement, and Careers Source: Steven Senne/AP Images.
LEARNING OBJECTIVES 1. Describe a comprehensive approach to retaining employees. 2. Explain why employee engagement is important, and how to foster such engagement. 3. Discuss what employers and supervisors can do to support employees career development needs. 4. List and discuss the four steps in effectively coaching an employee. 5. List the main decisions employers should address in reaching promotion decisions. Company s Strategic Goals Employee Competencies and Behaviors Required for Company to Achieve These Strategic Goals IBM celebrated its centenary in 2011, marking 100 years since Charles Flint founded it to provide punch card tabulating machines for making business computations. 1 Staying in business that many years is a feat shared by few companies. Most credit IBM s ability to adapt to changing customer needs for its longevity. Today, IBM faces a new threat. Technology is changing so fast that IBM will soon need a workforce with dramatically different skills than its workforce has now. What should it do to build that new workforce, and to retain the employees it needs to move ahead? Placement Recruitment and Training and Development HR Policies and Practices Required to Produce Employee Competencies and Behaviors Strategic and Legal Environment Relations Employee Compensation WHERE ARE WE NOW . . . Having invested time and resources in selecting, training, and appraising employees, the employer naturally wants its employees to stay with the firm. Unfortunately, keeping good employees can be challenging. The main purpose of this chapter is to help you be more effective at improving employee retention, engagement, and careers. The main topics we ll address include employee retention, employee engagement, career development, coaching employees, and promotions. Access a host of interactive learning aids at www.mymanagementlab.com to help strengthen your understanding of the chapter concepts. MyManagementLab 321
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HUMAN THIRTEENTH EDITION RESOURCE M
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DEDICATED TO SAMANTHA AND TAYLOR
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C O N T E N T S Preface xxiii Ackno
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CONTENTS IX Departmental Managers S
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CONTENTS XI Recruiting Source Use a
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CONTENTS XIII PART THREE TRAINING A
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CONTENTS XV Talent Management and E
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CONTENTS XVII INCENTIVES FOR SALESP
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CONTENTS XIX HR AS A PROFIT CENTER:
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CONTENTS XXI INDIVIDUAL AND GROUP A
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P R E F A C E Human Resource Manage
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PREFACE XXV This edition again cont
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A C K N O W L E D G M E N T S Every
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LEARNING OBJECTIVES 1. Explain what
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CHAPTER 1 INTRODUCTION TO HUMAN RES
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 2 EQUAL OPPORTUNITY AND THE
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LEARNING OBJECTIVES 1. Explain why
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CHAPTER 3 HUMAN RESOURCE MANAGEMENT
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CHAPTER 4 JOB ANALYSIS AND THE TALE
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LEARNING OBJECTIVES 1. List the ste
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CHAPTER 5 PERSONNEL PLANNING AND RE
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CHAPTER 6 EMPLOYEE TESTING AND SELE
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LEARNING OBJECTIVES 1. List the mai
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CHAPTER 7 INTERVIEWING CANDIDATES 2
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LEARNING OBJECTIVES 1. Summarize th
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CHAPTER 8 TRAINING AND DEVELOPING E
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CHAPTER 11 ESTABLISHING STRATEGIC P
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LEARNING OBJECTIVES 1. Explain how
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CHAPTER 12 PAY FOR PERFORMANCE AND
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LEARNING OBJECTIVES 1. Name and def
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CHAPTER 13 BENEFITS AND SERVICES 42
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CHAPTER 14 ETHICS AND EMPLOYEE RIGH
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LEARNING OBJECTIVES 1. Give a brief
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CHAPTER 15 LABOR RELATIONS AND COLL
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LEARNING OBJECTIVES 1. Explain the
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CHAPTER 16 EMPLOYEE SAFETY AND HEAL
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LEARNING OBJECTIVES 1. List the HR
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CHAPTER 17 MANAGING GLOBAL HUMAN RE
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CHAPTER 18 MANAGING HUMAN RESOURCES
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INDIVIDUAL AND GROUP ACTIVITIES CHA
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A P P E N D I X A PHR and SPHR know
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APPENDIX A 635 08 Identify internal
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APPENDIX A 637 04 Total Rewards (16
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APPENDIX A 639 02 Identify the orga
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A P P E N D I X B Comprehensive Cas
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APPENDIX B 643 5. Miriam, the contr
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APPENDIX B 645 good manners in the
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APPENDIX B 647 dozen Googlers, tapp
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APPENDIX B 649 Auto service is a to
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APPENDIX B 651 breaks and for lunch
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APPENDIX B 653 The Baker panel look
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G L O S S A R Y action learning A t
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GLOSSARY 657 electronic performance
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GLOSSARY 659 It usually also involv
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GLOSSARY 661 role playing A trainin
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N A M E / O R G A N I Z A T I O N I
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NAME/ORGANIZATION INDEX 665 Carlson
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NAME/ORGANIZATION INDEX 667 F Faceb
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NAME/ORGANIZATION INDEX 669 456n129
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NAME/ORGANIZATION INDEX 671 London,
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NAME/ORGANIZATION INDEX 673 Patters
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NAME/ORGANIZATION INDEX 675 387n24,
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NAME/ORGANIZATION INDEX 677 Wolkins
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SUBJECT INDEX 679 Web sites, 442 Se
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SUBJECT INDEX 681 contemporary topi
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SUBJECT INDEX 683 supply of inside
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SUBJECT INDEX 685 J Job aid, 258 Jo
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SUBJECT INDEX 687 virtual job fairs
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SUBJECT INDEX 689 hostile environme
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SUBJECT INDEX 691 on-the-job traini
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