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LACC Vision & Mission Statements As Approved By - Los Angeles ...

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LOS ANGELES CITY COLLEGE 80TH ANNIVERSARY CATALOG 2008-2009<br />

WORKPLACE BASIC SKILLS CERTIFICATE OF<br />

COMPLETION<br />

Courses ............................................................................. Lecture Hours<br />

Review of Basic Math ............................................................................ 36<br />

Review of Basic English ......................................................................... 36<br />

Workplace Computing for Limited English Populations ......................... 54<br />

TOTAL LECTURE HOURS ................................................................. 126<br />

JOB READINESS SKILLS CERTIFICATE OF<br />

COMPLETION<br />

Courses ............................................................................. Lecture Hours<br />

Blueprint for Workplace Success ........................................................... 36<br />

30 Ways to Shine as a New Employee .................................................... 6<br />

Job Club ................................................................................................... 7<br />

Blueprint for Customer Service .............................................................. 18<br />

TOTAL LECTURE HOURS ................................................................... 67<br />

ACADEMIC PREPARATION SKILLS CERTIFICATE OF<br />

COMPLETION<br />

Courses ............................................................................. Lecture Hours<br />

Review of Basic Math ............................................................................ 36<br />

Review of Basic English ......................................................................... 36<br />

Workplace Computing for LEP ............................................................... 54<br />

TOTAL LECTURE HOURS ................................................................. 126<br />

CAREER DISCOVERY SKILLS CERTIFICATE OF<br />

COMPLETION<br />

Courses ................................................................................ Lecture Hours<br />

Blueprint for Workplace Success ........................................................... 36<br />

Job Club ................................................................................................... 7<br />

TOTAL LECTURE HOURS: .................................................................. 43<br />

IN-HOME SUPPORTIVE SERVICES SKILLS<br />

CERTIFICATE OF COMPETENCY<br />

Courses ................................................................................ Lecture Hours<br />

VESL for Home Health Aide ................................................................... 18<br />

In-Home Supportive Services (IHSS) Provider ...................................... 90<br />

TOTAL LECTURE HOURS ................................................................. 108<br />

RETAIL SALES AND CUSTOMER SERVICE SKILLS<br />

CERTIFICATE OF COMPETENCY<br />

Courses ............................................................................. Lecture Hours<br />

Customer Service Smarts: Going the Extra Mile .................................... 6<br />

Strategies in Meeting Your Customer Needs ........................................... 8<br />

Strategies in Building a Continuous Relationship .................................... 6<br />

Get to Know Your Customer ..................................................................... 6<br />

TOTAL LECTURE HOURS ................................................................... 26<br />

RETAILING SMARTS SKILLS CERTIFICATE OF<br />

COMPETENCY<br />

Courses ............................................................................. Lecture Hours<br />

Building Sales .......................................................................................... 7<br />

Closing the Sale ....................................................................................... 4<br />

Completing the Sales Transaction ........................................................... 5<br />

Explaining Features and Benefits ............................................................ 7<br />

Customer Service Smarts: Going the Extra Mile .................................... 6<br />

Strategies in Meeting Your Customer Needs ........................................... 8<br />

- 200 -<br />

Strategies in Building a Continuous Relationship .................................... 6<br />

Get to Know Your Customer ..................................................................... 6<br />

TOTAL LECTURE HOURS: .................................................................. 49<br />

RETAIL SUPERVISORY AND MANAGEMENT<br />

CERTIFICATE OF COMPETENCY<br />

Courses ............................................................................. Lecture Hours<br />

Customer Service Smarts: Going the Extra Mile .................................... 6<br />

Strategies in Meeting Your Customer Needs ........................................... 8<br />

Strategies in Building a Continuous Relationship .................................... 6<br />

Get to Know Your Customer ..................................................................... 6<br />

TOTAL LECTURE HOURS: .................................................................. 26<br />

ENTREPRENEURSHIP SKILLS CERTIFICATE OF<br />

COMPETENCY<br />

Courses ............................................................................. Lecture Hours<br />

Young Entrepreneur Training Program .................................................. 36<br />

Blueprint for Customer Service .............................................................. 18<br />

TOTAL LECTURE HOURS: .................................................................. 54<br />

HOSPITALITY SKILLS CERTIFICATE OF COMPETENCY<br />

Courses ............................................................................. Lecture Hours<br />

Banquet Server Skills Training ................................................................. 6<br />

Front Desk Representative – Making a Good Impression ....................... 6<br />

Laundry Attendant Skills Training ............................................................ 6<br />

Public Space Cleaner Skills Training ....................................................... 6<br />

Restaurant Server Skills Training ............................................................. 6<br />

Kitchen Steward Skills Training ............................................................... 6<br />

Maintenance Employee Skills Training .................................................... 6<br />

Reservationists Skills Training ................................................................. 6<br />

Guestroom Attendant Skills Training ........................................................ 6<br />

TOTAL LECTURE HOURS: .................................................................. 54<br />

Beginning English as a Second Language Skills<br />

Certificate of Completion<br />

Courses ............................................................................. Lecture Hours<br />

English as a Second Language – Beginning I ....................................... 54<br />

English as a Second Language – Beginning II ...................................... 54<br />

English as a Second Language – 0 ....................................................... 54<br />

TOTAL LECTURE HOURS: ................................................................ 162<br />

Intermediate English as a Second Language Skills<br />

Certificate of Completion<br />

Courses ............................................................................. Lecture Hours<br />

English as a Second Language – 1 ..................................................... 216<br />

English as a Second Language – 2 ..................................................... 216<br />

TOTAL LECTURE HOURS: ................................................................ 432<br />

TRANSITIONAL ENGLISH AS A SECOND LANGUAGE<br />

SKILLS CERTIFICATE OF COMPLETION<br />

Courses ............................................................................. Lecture Hours<br />

English as a Second Language – 2 ..................................................... 216<br />

English as a Second Language – 3 ..................................................... 216<br />

TOTAL LECTURE HOURS: ................................................................ 432

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