LACC Vision & Mission Statements As Approved By - Los Angeles ...

VESL FOR HOME-HEALTH AID 059CE
0 UNITS
This non-credit open-entry/exit course is designed for LEP students to learn
English terminology in the context of the Health field. This is a short-term
class which will assist students who will enter into the Nursing Department.
VESL: READING FOR OFFICE SKILLS 058CE
0 UNITS
This is a short-term non-credit open entry/exit course designed for Limited
English Proficient adults who are interested in working in an office but need
the English skills. The course will prepare them with the vocabulary and
strategies of how to read and comprehend any type of reading material.
RETAILING SMARTS 1 241CE
Get to Know Your Customers
0 UNITS
This short-term vocational education course is designed to provide new and
incumbent workers the methods and skills in getting to know their customer.
The curriculum is modifiable for the LEP students. The topics covered but
are not limited to: greeting customers in a winning way, building relationships,
and determining a customer’s needs. After completing this course the student
has an option to continue their education or become gainfully employed.
RETAILING SMARTS 2 237CE
Strategies in Meeting your Customers Needs
0 UNITS
This short-term vocational education course is designed to provide new and
incumbent workers with the strategies required in understanding their
customers or client’s needs. The curriculum is modifiable for the LEP student.
The topics covered but are not limited to making shopping an enjoyable
experience, accommodating customers with disabilities, in-store and phone
customers, keeping commitments to your customer, and special orders.
RETAILING SMARTS 4 235CE
Going the Extra Mile
0 UNITS
This short-term customer service workshop is designed to provide new and
incumbent workers with the strategies required in going the extra mile for a
customer. The curriculum is modifiable for the LEP student and designed
for incumbent workers and/or new employees. The topics covered but are
not limited to: customer follow-up, artfully using business cards, business
card etiquette, and personal services. After completion of this workshop the
attendee will have two options 1) continue their education 2) become gainfully
employed.
RETAILING SMARTS 5 234CE
Explaining Features and Benefits
0 UNITS
This short-term vocational education course is designed to provide new and
incumbent workers to explain features and benefits required by customers.
The curriculum is modifiable for the LEP students. The topics covered but
are not limited to learning about the products you sell, identifying product
features and demonstrating product features. After completing this course
the student has an option to continue their education or become gratefully
employed.
LOS ANGELES CITY COLLEGE 80TH ANNIVERSARY CATALOG 2008-2009
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RETAILING SMARTS 6 231CE
Building Sales
0 UNITS
This short-term vocational education course is designed to provide new and
incumbent workers in building sales required in getting to know their customer
or client. The curriculum is modifiable for the LEP students. The topics covered
but are not limited to suggesting additional merchandise, creating special
promotions, and taking the guesswork out of gift giving. After completing this
course the student has an option to continue their education or become
gainfully employed.
RETAILING SMARTS 7 232CE
Closing The Sale
0 UNITS
This short-term vocational education course is designed to provide new and
incumbent workers the skills and strategies in making a sale. The curriculum
is modifiable for the LEP students. The topics covered but are not limited to
recognizing buying signals, asking for the sale and suggesting helpful addons.
RETAILING SMARTS 8 233CE
Completing the Sales Transaction
0 UNITS
This short-term vocational education course is designed to provide new and
incumbent workers to complete the sales transactions. The curriculum is
modifiable for the LEP students. The topics covered but are not limited in
accepting checks and credit cards, and completing the paperwork. After
completing this course the student has an option to continue their education
or become gratefully employed.
STRATEGIES IN ADAPTING
TO YOUR CUSTOMER 24CE
0 UNITS
This short-term vocational education course is designed to provide new and
incumbent workers with the strategies required in getting to know their
customer or client. The curriculum is modifiable for the LEP student. The
topics covered but are not limited to learning how to greet customers, building
relationships, determining a customer’s needs. This course can be offered
as a stand-alone course or coupled within the eight modules that are related
to this material. After completing this course the student has an option to
continue taking classes in their field of choice, or become gainfully employed.
BLUEPRINT FOR CUSTOMER SERVICE 239CE
0 UNITS
This accelerated non-credit course is designed to provide students with the
necessary tools and skills in order for them to create a “blueprint” for
themselves with respect to the workplace. The topics covered include, but
are not limited to, self-discovery, time management, job market realities,
workplace skills (in-depth), effective communication, contacting employers,
preparing for the interview, getting hired, and keeping your job. Each week
there will be two topics covered.