Training of Roma Health Mediators in Reproductive Health
Training of Roma Health Mediators in Reproductive Health
Training of Roma Health Mediators in Reproductive Health
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‣ What did she communicate to the woman?<br />
‣ What was the effect on the woman?<br />
The mediator’s eye contact, short responses and jests, and the fact that she did not<br />
<strong>in</strong>terrupt the woman, encouraged the woman to cont<strong>in</strong>ue expla<strong>in</strong><strong>in</strong>g her problem.<br />
Refer to the second component <strong>of</strong> active listen<strong>in</strong>g; paraphras<strong>in</strong>g. Ask:<br />
‣ What does one do when one paraphrases what a person said?<br />
Reformulates what the person said <strong>in</strong> their own words, <strong>in</strong>clud<strong>in</strong>g perception <strong>of</strong> feel<strong>in</strong>gs<br />
beh<strong>in</strong>d the message (expressed by tone <strong>of</strong> voice, facial expression, body language)<br />
‣ What is the purpose <strong>of</strong> paraphras<strong>in</strong>g?<br />
• To verify the mediator's understand<strong>in</strong>g <strong>of</strong> what woman said<br />
• To help the mediator refra<strong>in</strong> from <strong>in</strong>terrupt<strong>in</strong>g the woman and giv<strong>in</strong>g advice<br />
• To encourage the woman to cont<strong>in</strong>ue to expla<strong>in</strong> her problem<br />
Invite participants to observe a demonstration <strong>of</strong> paraphras<strong>in</strong>g (done by 2 tra<strong>in</strong>ers or a<br />
tra<strong>in</strong>er and a participant). One <strong>in</strong>dividual (a tra<strong>in</strong>er or a participant) takes the role <strong>of</strong> a<br />
woman <strong>in</strong> the community and expla<strong>in</strong>s a problem, need or concern. The other <strong>in</strong>dividual (a<br />
tra<strong>in</strong>er) takes the role <strong>of</strong> a mediator, paraphras<strong>in</strong>g what the woman says and encourag<strong>in</strong>g the<br />
woman to cont<strong>in</strong>ue to expla<strong>in</strong> her concern. (2 m<strong>in</strong>utes)<br />
Ask the group:<br />
‣ What did the mediator do?<br />
‣ How did paraphras<strong>in</strong>g contribute to communication between the mediator and the<br />
woman?<br />
• The mediator verified that she understood what the woman said (and where she<br />
misunderstood, the woman was able to clarify what she said/meant)<br />
• The mediator encouraged the woman to cont<strong>in</strong>ue to expla<strong>in</strong> her problem<br />
• The mediator did not <strong>in</strong>terrupt the woman with advice nor solutions to her problem<br />
Note: Paraphras<strong>in</strong>g requires that one listen carefully without focus<strong>in</strong>g on other th<strong>in</strong>gs,<br />
without be<strong>in</strong>g distracted.<br />
VIII-IX. OPEN QUESTIONS (40 m<strong>in</strong>utes)<br />
Expla<strong>in</strong> that <strong>in</strong> discussions <strong>of</strong> reproductive health, we need to ask women certa<strong>in</strong> questions<br />
<strong>in</strong> order give them appropriate <strong>in</strong>formation. Sometimes, we have the impression that<br />
women do not respond truthfully to the questions we ask. There may be several reasons for<br />
211<br />
RFHI/JSI <strong>Roma</strong>nia <strong>Tra<strong>in</strong><strong>in</strong>g</strong> <strong>of</strong> RHMs <strong>in</strong> <strong>Reproductive</strong> <strong>Health</strong> Session 14: Interpersonal Communication
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