Training of Roma Health Mediators in Reproductive Health

Flip chart / Participant document
ROLE PLAY: QUESTIONS FOR DISCUSSION
Questions for mediators
1. What did you do to put the woman at ease, to gain her confidence?
2. How did you encourage the woman to talk about her problem and/or clarify
information regarding her problem?
3. Did you respond to the preoccupations of the woman? If yes, how? If no, why not?
4. Were there any obstacles in the communication? If so, what did you do to resolve
them? What might you have done differently?
Questions for community members/women
1. How did you feel at the beginning of your interaction with the mediator?
2. Did the mediator gain your confidence? How? If not, why not?
3. Was the mediator interested in your situation/problems? Did she help you? How?
If not, why not?
4. What more could the mediator have done to help you?
5. Did the mediator give you clear and relevant information in a manner in which you
could understand?
6. Did you feel that the mediator was judging you in any way? If so, in what ways?
Questions for observers
1. Did the mediator:
• Help the woman talk about her concerns, knowledge and practices regarding the
particular reproductive health topic?
• Apply the techniques of active listening (passive listening, paraphrase, clarifying
questions)?
• Make judgments or moralize? If so, give examples.
2. How would you describe the quality of information given to the woman?
• Was the information clear to her?
• Were the mediator’s explanations simple, correct, complete etc? Did the mediator
lack certain information? Which information?
3. Did the mediator verify the woman’s understanding of information given to her?
4. Did the interaction end in a positive manner?
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RFHI/JSI Romania Training of RHMs in Reproductive Health Session 14: Interpersonal Communication