PowerFlex 750-Series AC Drives User Manual

4-22 TroubleshootingTechnical Support OptionsWhat You Need When You Call Tech SupportWhen you contact Technical Support, please be prepared to provide thefollowing information:• Order number• Product catalog number and drives series number (if applicable)• Product serial number• Firmware revision level• Fault code listed in P951 [Last Fault Code]• Installed options and port assignmentsAlso be prepared with:• A description of your application• A detailed description of the problem• A brief history of the drive installation– First-time installation, product has not been running– Established installation, product has been runningThe data contained in the following parameters will help in initialtroubleshooting of a faulted drive. You can use the table below to record thedata provided in each parameter listed.Parameter(s) Name Description Parameter Data956 Fault Frequency Captures and displays the output speed of drive at time of last fault.957 Fault Amps Captures and displays motor amps at time of last fault.958 Fault Bus Volts Captures and displays the DC bus voltage of drive at time of last fault.954 Status1 at Fault Captures and displays [Drive Status 1] bit pattern at time of last fault.955 Status2 at Fault Captures and displays [Drive Status 2] bit pattern at time of last fault.962 AlarmA at Fault Captures and displays [Alarm Status A] bit pattern at time of last fault.963 AlarmB at Fault Captures and displays [Alarm Status B] bit pattern at time of last fault.951 Last Fault Code A code that represents the fault that tripped the drive.Technical Support WizardsIf you are connected to a drive via DriveExplorer or DriveExecutive,you can run a Tech Support wizard to gather information that will helpdiagnose problems with your drive and/or peripheral device. Theinformation gathered by the wizard is saved as a text file and can be emailedto your remote technical support contact.To run a Tech Support wizard in DriveExplorer, select Wizards from theActions menu. In DriveExecutive, select Wizards from the Tools menu. Or,click the button. Follow the prompts to complete the wizard.Important: The Tech Support wizard cannot be accessed when the ControlBar is launched.PowerFlex 750-Series User Manual – Publication 750-UM001C-EN-P – September 2009