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Proceedings of the 3rd European Conference on Intellectual Capital

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Andrei Stefan Nestian<br />

str<strong>on</strong>gly supported by <str<strong>on</strong>g>the</str<strong>on</strong>g> direct interacti<strong>on</strong>s with clients and suppliers. To be more specific,<br />

socializing involves knowledge capturing by physical proximity, <str<strong>on</strong>g>the</str<strong>on</strong>g> necessary thing being <str<strong>on</strong>g>the</str<strong>on</strong>g><br />

development <str<strong>on</strong>g>of</str<strong>on</strong>g> shared activities, in <str<strong>on</strong>g>the</str<strong>on</strong>g> same envir<strong>on</strong>ment.<br />

3.1 Hol<strong>on</strong>s<br />

The c<strong>on</strong>cept <str<strong>on</strong>g>of</str<strong>on</strong>g> Ba as it is defined by N<strong>on</strong>aka & K<strong>on</strong>no includes a series <str<strong>on</strong>g>of</str<strong>on</strong>g> characteristics for <str<strong>on</strong>g>the</str<strong>on</strong>g><br />

systems which are c<strong>on</strong>sidered in <str<strong>on</strong>g>the</str<strong>on</strong>g> chaos <str<strong>on</strong>g>the</str<strong>on</strong>g>ory. First <str<strong>on</strong>g>of</str<strong>on</strong>g> all, <str<strong>on</strong>g>the</str<strong>on</strong>g> perspective <str<strong>on</strong>g>of</str<strong>on</strong>g> <str<strong>on</strong>g>the</str<strong>on</strong>g> Ba’s included<br />

<strong>on</strong>e into ano<str<strong>on</strong>g>the</str<strong>on</strong>g>r, respects <str<strong>on</strong>g>the</str<strong>on</strong>g> hol<strong>on</strong>s <str<strong>on</strong>g>the</str<strong>on</strong>g>ory. Hol<strong>on</strong>s are entities that are wholes and parts <str<strong>on</strong>g>of</str<strong>on</strong>g> wholes<br />

in <str<strong>on</strong>g>the</str<strong>on</strong>g> same time (Koestler, in van Eijnatten, 2004: 438). They are structures simultaneously<br />

aut<strong>on</strong>omous and dependent, being characterized as having <str<strong>on</strong>g>the</str<strong>on</strong>g>ir own identity, having <str<strong>on</strong>g>the</str<strong>on</strong>g>ir own status<br />

in a community characterized by self-transcendence, which allows <str<strong>on</strong>g>the</str<strong>on</strong>g> individual development, and<br />

self dissoluti<strong>on</strong>, which allows <str<strong>on</strong>g>the</str<strong>on</strong>g>m to split into sub hol<strong>on</strong>s.(Wilber, in van Eijnatten, 2004: 438)<br />

Self-transcendence allows a hol<strong>on</strong> to better understand <str<strong>on</strong>g>the</str<strong>on</strong>g> reality it faces, while evolving <strong>on</strong> <str<strong>on</strong>g>the</str<strong>on</strong>g> scale<br />

<str<strong>on</strong>g>of</str<strong>on</strong>g> knowledge. Thus <str<strong>on</strong>g>the</str<strong>on</strong>g> hol<strong>on</strong>ic capacity is <str<strong>on</strong>g>the</str<strong>on</strong>g> ability <str<strong>on</strong>g>of</str<strong>on</strong>g> hol<strong>on</strong>s to operate more rati<strong>on</strong>ally, with a<br />

superior c<strong>on</strong>science and with “c<strong>on</strong>trol and resp<strong>on</strong>se-ability”. The c<strong>on</strong>trol-ability is <str<strong>on</strong>g>the</str<strong>on</strong>g> degree in which<br />

a hol<strong>on</strong> is capable <str<strong>on</strong>g>of</str<strong>on</strong>g> influencing <str<strong>on</strong>g>the</str<strong>on</strong>g> future events, and <str<strong>on</strong>g>the</str<strong>on</strong>g> resp<strong>on</strong>se-ability is <str<strong>on</strong>g>the</str<strong>on</strong>g> capacity <str<strong>on</strong>g>of</str<strong>on</strong>g> coping<br />

with <str<strong>on</strong>g>the</str<strong>on</strong>g> c<strong>on</strong>diti<strong>on</strong>s “Far From Equilibrium ”.(van Eijnatten, 2004: 438-439) All <str<strong>on</strong>g>the</str<strong>on</strong>g>se elements referring<br />

to <str<strong>on</strong>g>the</str<strong>on</strong>g> hol<strong>on</strong>s are true for <str<strong>on</strong>g>the</str<strong>on</strong>g> Ba too.<br />

The growth <str<strong>on</strong>g>of</str<strong>on</strong>g> <str<strong>on</strong>g>the</str<strong>on</strong>g> hol<strong>on</strong>ic capacity <str<strong>on</strong>g>of</str<strong>on</strong>g> <str<strong>on</strong>g>the</str<strong>on</strong>g> organizati<strong>on</strong> is <str<strong>on</strong>g>the</str<strong>on</strong>g> functi<strong>on</strong> fulfilled by <str<strong>on</strong>g>the</str<strong>on</strong>g> knowledge<br />

dynamics system. In order to discover how this process can be d<strong>on</strong>e successfully it is necessary to<br />

place ourselves in <str<strong>on</strong>g>the</str<strong>on</strong>g> enlarged Ba <str<strong>on</strong>g>of</str<strong>on</strong>g> <str<strong>on</strong>g>the</str<strong>on</strong>g> organizati<strong>on</strong>. Whilst positi<strong>on</strong>ing ourselves, we exit <str<strong>on</strong>g>the</str<strong>on</strong>g> logic<br />

<str<strong>on</strong>g>of</str<strong>on</strong>g> <str<strong>on</strong>g>the</str<strong>on</strong>g> central discourse <str<strong>on</strong>g>of</str<strong>on</strong>g> N<strong>on</strong>aka and we give birth to a dilemma c<strong>on</strong>nected to <str<strong>on</strong>g>the</str<strong>on</strong>g> knowledge<br />

creati<strong>on</strong> system. Can we use as model <str<strong>on</strong>g>the</str<strong>on</strong>g> SECI spiral, after a hol<strong>on</strong>ic logic, in which to place teams<br />

instead <str<strong>on</strong>g>of</str<strong>on</strong>g> individuals, and organizati<strong>on</strong>’s Ba instead <str<strong>on</strong>g>of</str<strong>on</strong>g> team’s Ba?<br />

Analyzing this situati<strong>on</strong> from every state <str<strong>on</strong>g>of</str<strong>on</strong>g> this cycle, we obtain <str<strong>on</strong>g>the</str<strong>on</strong>g> following arguments:<br />

1. Individual socializati<strong>on</strong> could be replaced by <str<strong>on</strong>g>the</str<strong>on</strong>g> tacit knowledge transfer between groups.<br />

Shared activity <str<strong>on</strong>g>of</str<strong>on</strong>g> various groups is not a valid soluti<strong>on</strong> because <str<strong>on</strong>g>the</str<strong>on</strong>g> tacit knowledge is included in<br />

<str<strong>on</strong>g>the</str<strong>on</strong>g> individual, but <str<strong>on</strong>g>the</str<strong>on</strong>g>re are at least 3 possible soluti<strong>on</strong>s: moving <str<strong>on</strong>g>the</str<strong>on</strong>g> individuals through various<br />

groups, including <str<strong>on</strong>g>the</str<strong>on</strong>g> individual into various teams, and organizing temporary interdepartmental<br />

teams such as project management teams.<br />

2. For externalizati<strong>on</strong> it is necessary to commit <str<strong>on</strong>g>the</str<strong>on</strong>g> individual to <str<strong>on</strong>g>the</str<strong>on</strong>g> group. This commitment<br />

allows <str<strong>on</strong>g>the</str<strong>on</strong>g> knowledge to transcend <str<strong>on</strong>g>the</str<strong>on</strong>g> individual barriers, thus becoming transferable between<br />

individuals. The perspective <str<strong>on</strong>g>of</str<strong>on</strong>g> surpassing <str<strong>on</strong>g>the</str<strong>on</strong>g> barriers <str<strong>on</strong>g>of</str<strong>on</strong>g> <str<strong>on</strong>g>the</str<strong>on</strong>g> group imposes <str<strong>on</strong>g>the</str<strong>on</strong>g> commitment and<br />

trust between groups, possible to accomplish by stimulating <str<strong>on</strong>g>the</str<strong>on</strong>g> collaborati<strong>on</strong> between groups and<br />

between departments.<br />

3. In combinati<strong>on</strong>, <str<strong>on</strong>g>the</str<strong>on</strong>g> key aspects are <str<strong>on</strong>g>the</str<strong>on</strong>g> diffusi<strong>on</strong> and systematizati<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> knowledge. This<br />

involves capturing knowledge from <str<strong>on</strong>g>the</str<strong>on</strong>g> inside and outside <str<strong>on</strong>g>of</str<strong>on</strong>g> <str<strong>on</strong>g>the</str<strong>on</strong>g> organizati<strong>on</strong>. Sec<strong>on</strong>dly, this<br />

knowledge must be dissipated in <str<strong>on</strong>g>the</str<strong>on</strong>g> organizati<strong>on</strong> by meetings and discussi<strong>on</strong>s. Thirdly,<br />

knowledge can be transferred as documents. The manners in which we can do <str<strong>on</strong>g>the</str<strong>on</strong>g> combinati<strong>on</strong>s<br />

d<strong>on</strong>’t differ according to <str<strong>on</strong>g>the</str<strong>on</strong>g> positi<strong>on</strong>ing at <str<strong>on</strong>g>the</str<strong>on</strong>g> level <str<strong>on</strong>g>of</str<strong>on</strong>g> individual or team.<br />

4. During <str<strong>on</strong>g>the</str<strong>on</strong>g> internalizati<strong>on</strong>, <str<strong>on</strong>g>the</str<strong>on</strong>g> key point is <str<strong>on</strong>g>the</str<strong>on</strong>g> individual’s identificati<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> explicit knowledge<br />

present in <str<strong>on</strong>g>the</str<strong>on</strong>g> organizati<strong>on</strong>, useful for his activity, which he will start applying, thus modifying<br />

some <str<strong>on</strong>g>of</str<strong>on</strong>g> his routines based <strong>on</strong> <str<strong>on</strong>g>the</str<strong>on</strong>g> tacit knowledge obtained previously. This process leads to new<br />

tacit knowledge, which becomes <str<strong>on</strong>g>the</str<strong>on</strong>g> basis <str<strong>on</strong>g>of</str<strong>on</strong>g> a new SECI cycle, by means <str<strong>on</strong>g>of</str<strong>on</strong>g> <str<strong>on</strong>g>the</str<strong>on</strong>g> transfer provided<br />

by <str<strong>on</strong>g>the</str<strong>on</strong>g> socializati<strong>on</strong> process. Replacing <str<strong>on</strong>g>the</str<strong>on</strong>g> individual with <str<strong>on</strong>g>the</str<strong>on</strong>g> group doesn’t lead to sense<br />

change, so we can state that internalizati<strong>on</strong> isn’t affected by <str<strong>on</strong>g>the</str<strong>on</strong>g> proposed view.<br />

3.2 Chaordic system<br />

Sec<strong>on</strong>dly, <str<strong>on</strong>g>the</str<strong>on</strong>g> characteristics <str<strong>on</strong>g>of</str<strong>on</strong>g> <str<strong>on</strong>g>the</str<strong>on</strong>g> knowledge dynamics system respect <str<strong>on</strong>g>the</str<strong>on</strong>g> chaordic systems’<br />

definiti<strong>on</strong>. Chaordic comes from <str<strong>on</strong>g>the</str<strong>on</strong>g> amalgamati<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> chaos and order, and means:<br />

1. Something simultaneously organized and chaotic<br />

2. Structured in a manner which isn’t dominated by chaos or by order<br />

3. Something existing at <str<strong>on</strong>g>the</str<strong>on</strong>g> boundary between chaos and order.<br />

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